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MillyBridalReviews 122

2.9
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MillyBridal Reviews Summary

The company's reputation is significantly marred by persistent concerns regarding product quality and customer service. Customers frequently report receiving poorly made dresses that do not match their orders, alongside an inflexible return policy that often leads to frustration. Many express dissatisfaction with delayed shipping and inadequate communication, highlighting a lack of responsiveness from customer support. On the rare occasion where positive feedback occurs, it often pertains to timely service and satisfactory product quality, but these instances are overshadowed by the overwhelming negative sentiment. Overall, potential customers are advised to exercise caution when considering purchases.

This summary is generated by AI, based on text from customer reviews

service
33
value
32
shipping
33
returns
23
quality
33
This company does not typically respond to reviews
Illinois
1 review
0 helpful votes
Follow Cathy W.
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I would not trust this company. My daughter ordered a dress and then changed her mind. Ten minutes after placing the order we cancelled. My card was immediately charged along with a "foreign processing fee". It was a task to get a hold of anyone to try to cancel and they never did refund my foreign processing fee.

Date of experience: April 1, 2025
Colorado
1 review
1 helpful vote
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Do not order from them. We ordered a dress with custom sizing and they made it 4.5 inches too big in the waist, which is absurd, especially for a fitted dress. It also took more than twice as long as quoted to get here. Their customer service is horrid and I have been fighting with them to return the unwearable dress for a refund and am now having to dispute with my CC because all they will offer is a partial refund.

Date of experience: February 24, 2025
Texas
1 review
0 helpful votes
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Misleading
February 8, 2025

I give 0 stars! Ordered my daughter a dress and when checking out it states est ship date. That date passed and haven't heard a word. I email them and then they tell me it won't be till middle of the next month they can ship it. Well that's too late because our event will have come and gone with no dress. Poor communication and misleading. I will let everyone I know not to order from this site!

Date of experience: February 4, 2025
Illinois
1 review
0 helpful votes
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Hello! Again, the order number is **************184. I have been trying to submit a ticket for a refund on the poor workmanship on my daughter's dress. Your network will NOT ALLOW ME TO! The measurements on the dress are in accurate. The waist is too tight, the chest area comes up to my daughter's collarbones! The lace between the chest area is uneven, and the slit is unseemly. The dress shown in the advertisement is a beautiful hot pink not this 10 times darker color that we received,
Let alone the workmanship/ gaudiness that has been done to this dress that we paid quite a bit of money for and she won't be able to wear or have it ready in time for her dance this week. We measured the dress and it doesn't even come close to what we sent YOU let alone your own reply that you SENT BACK TO US!
Get it together before your company folds up! Thanks for stealing a young girl hard earned money you should be ashamed of yourselves! Seamstress and management really need gonna to school for there professions.

Date of experience: September 27, 2024
Michigan
1 review
1 helpful vote
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The return policy is a total lie. They will not let you return an order. The dresses that I received were improperly sewn and when I requested a return they asked for pictures! I sent them against my better judgement and even though you could see the dresses were messed up they will not accept a return. Run from this site such a scam!

Date of experience: October 8, 2024
New Jersey
1 review
1 helpful vote
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I would love to give ZERO stars. Ordered "as pictured" because my daughter wanted midnight blue and that's how it looked in the picture. Dress is in fact black. Contacted Milly Bridal, which is nearly impossible to do since their chat and WhatsApp functions do not work. There is no phone number. Emailed them for a resolution. We had emailed them prior because the order status indicated "shipping" for a very long time and was never updated with a tracking number. There has never been a return communication from their customer service department. The dress is not as expected. It is a standard size. NOT custom. I had to purchase another dress to replace this one and I would like a refund. Opened a dispute with PayPal, since the company would not respond directly. I was willing to return the dress and pay return shipping. Milly said no. They would not refund the money. According to them, they made what we bought. PayPal decided in their favor since I had not returned the dress. Their return policy is a farce. Their customer service is a joke. Buyer beware. This is a Chinese company with very low standards.

Date of experience: May 16, 2024
Connecticut
1 review
0 helpful votes
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Dress not as indicated on website photo nor is the size a US Standard. MB stated the dress was made to special order but thats not the case.

Date of experience: May 8, 2024
New York
1 review
0 helpful votes
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Actually NO STARS!
April 23, 2024

I ordered a dress for my daughter's sweet 16. The quality is not even fixable! NO RETURNS OR REFUNDS! I'm getting the better business bureau and a lawyer for this! I wish I saw this site before I ordered! See photos...The bra has no cups, it has a pad. The pad has not been sown into place and falls out the bottom of the breast area. The top of the dress has been sown incorrectly leaving a bulge. The corset doesn't have any wiring and so does not stay up. When you zipper the back it will slide down because it is not made with a clip to support the bottom of the dress. The tie up strings came torn at the bottom so stringing it up is hard. Then the corset it made too loose and so I have to tie it so tight that the string effect is completely lost. I emailed several times showing the pictures etc and they send me a picture to which they say is the dress I ordered but its the lighter shade of green. Hmm?! I have attached photos of my email with the millybridal rep for proof of that!

+7
Date of experience: April 23, 2024
Missouri
1 review
0 helpful votes
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SCAM
April 19, 2024

Do not use this company. I bought a dress off their site believing it to be in the UK. First it was in China. Then when tried to contact the company for issues was told to use the chat feature and communication was almost absent. Also, they use "whats app" for communication which screams SCAM. They sent me the wrong dress (ordered a wedding dress and received a purple prom dress). ORdered in Feb and paid for expidited shipping and received in April. Thank goodness I have a back up. Paid with credit card and disputed the charge due to not receiving dress and no communication so was fraudulent and received money back. Pay Pal was no help.

Date of experience: April 19, 2024
Virginia
1 review
2 helpful votes
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Scam.
April 9, 2024

Ordered a prom dress and paid 192.00 total shipping and all. Never got it and never responded to any emails inquiries about it. Scammers. They got 1 star so I could open the box to leave a review. Do NOT order from these dirt balls.

Date of experience: April 9, 2024
Wisconsin
1 review
0 helpful votes
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I ordered a dress and waited weeks. Dress came with no packing slip or way to return. Dress was the wrong color and the size was not correct. Very disappointing.

Date of experience: January 31, 2024
Virginia
1 review
1 helpful vote
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My purchase arrived after the date promised, specifically 3 days after my event, rendering it useless. Had to go to another store to buy a dress. I requested a return/refund within 48 hours but company refused. Said that each dress is custom (which it was not, it was a size 2). Customer service is useless. I would give this company a zero rating if able. Look elsewhere, ladies: this company is not worth the money or aggravation.

Date of experience: December 31, 2023
Nevada
2 reviews
5 helpful votes
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Scam
December 11, 2023

Milly bridal is a huge scam. The pictures they use do not match what you actually get. Their quality is poor and cheap. The dress I purchased broke on the first try on (not wear) they refused to issue a return. Waste of money.

Date of experience: December 11, 2023
New York
1 review
0 helpful votes
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DO NOT PURCHASE A DRESS FROM MILLYBRIDAL.COM!

Horrible customer service! My daughter bought a dress for homecoming dance and chose a size 2 based on their online measurement chart. The dress arrived and was WAY too large in the bust. Took several attempts to reach customer service. We emailed a photo of the dress and requested a return and refund. MillyBridal came back and said the dress my daughter ordered was "made to order" and cannot be returned.
"Because all of our dresses are made to order, please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged, It is also listed on our return policy:"- MillyBridal

We did not give specific measurements for the dress we purchased, we simply chose a pre-designated size on their website. This company is extremely misleading and no one should purchase from them! BUYER BEWARE

Date of experience: December 9, 2023
Indiana
1 review
0 helpful votes
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Horrible
November 5, 2023

Dress did not look at all as pictured. It had numerous flaws on it. The dress was unwearable and looked like a child had made it. I sent pictures and was refused a full refund. Do NOT buy from this company.

Date of experience: November 5, 2023
Texas
1 review
0 helpful votes
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Photo and Description Inaccuracies
October 23, 2023

I searched for a black, lace dress for a formal. The description was off the shoulder lace mini dress with feather sleeve. The dress that arrived was sequined from the waist up. After emails because it was over 10 days late, then no response when trying to start the return process, I replied to the email chain for the dress being 10 days later than promised. After explaining that the dress was described as lace on their website, with no mention of sequins, they still refuse to refund. They kept stating they sent the correct dress. I would not have ordered it if I could see (or read) that it had sequins. The photo was a "selfie" type photo, of a girl in a mirror in the dress and you couldn't tell it was sequins.

Date of experience: October 23, 2023
South Dakota
1 review
1 helpful vote
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No returns allowed
October 23, 2023

No matter what they say, they do NOT let you return or exchange any dress you purchase.

After we received our dress, I contacted them within 48 hours to exchange it for a different dress - they told me they couldn't because it was "custom made for us" (which it was NOT, we simply ordered a size 2, NO variations).

SO FRUSTRATED! Customer service is NO help. I guess we are "stuck with it" for $142!

I will never buy from Milly Bridal again and do not recommend unless you know you want to keep what you are ordering!

Date of experience: October 23, 2023
Washington
1 review
0 helpful votes
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Don't buy from this company!
October 17, 2023

I ordered a homecoming dress for my daughter. There is so many issues with this company I don't know where to begin. Was told in a message after I ordered that the dress would arrive in the timeframe for the most part. The dance was 10/7 and was told would arrive 10/4 to 10/8. I messaged daily to ensure it would arrive. They claim on their website they will respond within 1 day. Yeah don't count on it. That is until your order ships. Then they tell you it's in transit. I paid express shipping to arrive within 2 days. Well it arrived a week late. Tried to return and am being given the runaround. You have to contact customer service and they have to send you a form to return the item. They find every excuse in the book to not help you. I have 3 emails saying each dress is custom made and as such there has to be a reason for the return. Funny since I just put in a size 10, nothing custom made about it. You pretty much get scammed into thinking you will be getting a dress on time and can return it if there is an issue but that is not the case. So I have wasted $150 on a dress that she won't use. After reading the reviews I see a pattern here so please learn from our mistakes. Oddly enough when I was ordering I didn't really see any negative reviews so I thought this company was legit. Now I see several. Please I can't stress enough buy anywhere else but here.

Date of experience: October 17, 2023
Connecticut
1 review
1 helpful vote
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Return Policy
October 10, 2023

They do not honor their return policy. My daughter ordered 2 dresses that did not fit and made her itchy. I reached out to return and they ignored me the first time. I have emailed them several times and they will not process a return. BUYER BE WARNED. DO not trust them.

Date of experience: October 10, 2023
California
1 review
0 helpful votes
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Scammed
October 10, 2023

When you order beware ordered and paid express shipping but received nothing and emailed them several times with no response no dress and out of the money

Date of experience: October 10, 2023

About the Business

Find Millybridal fantastic wedding dresses, prom dresses with trendy designs and great fabrics. Full range of bridal or prom gowns with various silhouettes and colors.


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