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MillyBridal has a rating of 2.6 stars from 113 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MillyBridal most frequently mention prom dress, and return policy problems. MillyBridal ranks 59th among Wedding Dresses sites.
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My daughter fell in love with this dress so without reading reviews, we ordered it. We were excited because there were so many colors to choose from. After placing the order, I researched the company and found that they take photos from designer dresses, and post as their own. I truly thought we would be scammed out of $128. I submitted a few tickets that were never replied to which just confirmed we were going to have to find another dress. I finally received a random reply via their chat assistance log through email which included a link for tracking. I was shocked. We ordered it on 9/15/23 and it arrived yesterday 10/2/23. The dress actually looks beautiful. If you examine it closely you can tell that there are some fabric areas that need cleaned up with trimming and it's not exactly like the designer gown in the photo. HOWEVER, for the price, and the replica of the dress I received… I would order again! Photo reference: the designer dress is in purple on their site and we ordered it in Navy.
I ordered a dress and waited weeks. Dress came with no packing slip or way to return. Dress was the wrong color and the size was not correct. Very disappointing.
My daughter fell in love with this dress so without reading reviews, we ordered it. We were excited because there were so many colors to choose from. After placing the order, I researched the company and found that they take photos from designer dresses, and post as their own. I truly thought we would be scammed out of $128.
I submitted a few tickets that were never replied to which just confirmed we were going to have to find another dress. I finally received a random reply via their chat assistance log through email which included a link for tracking. I was shocked.
We ordered it on 9/15/23 and it arrived yesterday 10/2/23. The dress actually looks beautiful. If you examine it closely you can tell that there are some fabric areas that need cleaned up with trimming and it's not exactly like the designer gown in the photo. HOWEVER, for the price, and the replica of the dress I received… I would order again!
Photo reference: the designer dress is in purple on their site and we ordered it in Navy.
Products used:
Dress
They where formal and straight to the point considering my dress. I bought three dresses for my school dances and so far they have kept up with giving me updates and letting me know how far they where in making my dresses.
Tip for consumers:
This was submitted before my dresses arrived
Products used:
Dresses and heels
We ordered a dress from Millybridal and the service was outstanding from beginning to end. They double checked on the measurements multiple times to confirm. Shipping was done in a timely manner and once we've received the dress, everyone complimented my daughter on how beautiful it was. We're definitely using the company again for a future purchase.
Tip for consumers:
They’ve great customer service
Products used:
Dress
Milly Bridal has many beautiful wedding dresses online. Their customer service goes above and beyond to ensure your satisfaction. Milly Bridal is a top online wedding dress retailer due to their high-quality dresses and low prices.
I bought two dresses for prom. They are very good quality considering the prices. I paid $380 for both with express shipping. Each dress feels and looks worth $400-500 each! Very pleased with my order
At first I was really hesitant of trying out a brand I've never heard from or seen before, but there were so many gorgeous dresses I couldn't keep myself from! Tailoring took 12 days and shipping aorox 4! Overall a B+ is my grade for this site because the dress fit almost no perfectly, but was not 100% exactly like the picture shown, which was no problem for me!
My dress came! I was so excited to open it. Great work. The lining is also very good. The needlework on the dress is careful. I love your work. I trust your company will make my another dress high quality. I am so excited to receive my another one from you soon. Thank you.
The dress was amazing and it fit very well, but it wasn't the same color that was shown in the picture on the website, and I ordered the color that was shown.
Dear Amanda,
Thanks for the feedback. We are sorry to hear you are having issues. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
If you have any order issue, please kindly feel free to email us at admin@millybridal.org or provide us with the valid order number.
Thank you and have a wonderful day!
Kindest Regards,
MillyBridal Customer Care
השמלה ישבה טוב מאוד על הגוף, התפרים תפורים היטב, הבד נעים מאוד על הגוף, המשלוח הגיע מהר ממליצה בחום, תודה
Gain trust and grow your business with customer reviews.
Find Millybridal fantastic wedding dresses, prom dresses with trendy designs and great fabrics. Full range of bridal or prom gowns with various silhouettes and colors.
Dear Customer,
Thank you for taking the time to write your review. We at MillyBridal really appreciate this.
Best Regards,
MillyBridal Customer Service Center