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    MillyBridal

Corporate Values

Overview

MillyBridal has a consumer rating of 4.9 stars from 59 reviews indicating that most consumers are generally satisfied with their purchases. MillyBridal also ranks 17th among Wedding Dresses sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    0
  • Quality
    2
View ratings trends

What reviewers want you to know

Positive highlights

  • I received my dress this morning and I was absolutely over the moon with it it is stunning.
  • Customer service were very helpful regarding colour and sizing.

Critical highlights

  • And there is no reason that the dress should so large when they were working from custom measurements.
How would you rate MillyBridal?
Top Positive Review

“MillyBridal B-Day Surprise!”

Rachel M.
3/9/20

I was hesitant about ordering my wedding gown online. However, my experience was so great! My dress arrived on my B-Day & was more amazing than I expected. It looks just as I dreamt. My request was NOT simple. I would definitely recommend ordering from them, when you do, take custom measurements from your seamstress/tailor. It didnt take that long either. I ordered in January & it arrived Mar 4th.

See positive reviews
Top Critical Review

“I was a hit disappointed with my dress.”

Reagan A.
4/2/19

I ordered my prom dress from MillyBridal last year and it fit beautiful and was high quality. This year I ordered my homecoming dress from them as well, and set in my custom size just like last year, and it did NOT fit well. It was supposed to be a short and cute dress but my boobs were falling out because it was too large up top and the hemline went well below my knees.

See critical reviews

Reviews (59)

Rating

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Reviews that mention popular keywords

dress (54) customer service (6) custom measurements (3)
christinet134
1 review
1 helpful vote
July 2nd, 2018
Please do not order from this company, unless you are willing to risk your entire purchase amount and have lots of time to buy a new dress. My daughter ordered a prom dress and received a dress that was the wrong color and did not fit. The company refused any sort of return and did not offer any help or solution. We lost all of our money and had to buy a completely different dress. The website appears like the company is based out of the UK or US, but the dress arrived from China! Here is what happened...we ordered a prom dress in light pink, paid extra to have it custom fit to her size, and paid extra to have expedited delivery. We received no communication on status of the dress or delivery until I emailed about the time I thought it should be arriving. The dress did arrive on time but a completely different color (ivory and brown) than what we ordered and was at least three sizes too large (my daughter was swimming in it) even though it was suppose to me custom fit to her measurements. I contacted the company who refused a refund, refused to accept the return, refused any sort of solution other than for me to take it to someone else for alterations - even though I already paid them to custom fit the dress. The description of the dress was listed as "as shown" with no description to the color. All I had to go on was the pictures which shows the dress in light pink. And there is no reason that the dress should so large when they were working from custom measurements. Please do the safe thing and order from a more reputable company - one not making the dress in China, and one who stands by their products.

Q&A (3)

Answer:

Hi Karen, Thanks for contacting us. Please rest assured that our company is legal and formal. You may refer to the following facts: 1.MillyBridal, as one of the leading online retailers, we send our dresses and other products all over the world. 2. You can pay for your order via PayPal now and your payment will be safeguarded. 3. After placing your order, you can always check the order status on our site. Once it is shipped, you will get a confirmation email including a tracking number. All of our express companies are reputable around the world such as DHL, UPS and so on. 4. As a legal and formal company, we have our own Facebook. In addition, many customers have purchased from us and left us good reviews. You may also go to "About us" and "Testimonials" for further information. About Us: http://www.millybridal.org/help/about-us.html Customer Reviews: http://www.millybridal.org/style-gallery/all/ 5. We take full responsibility for the wrong size and wrong color dresses. If we send wrong or unmatched dress, you can return it and get a full refund. Please see more details on our refund and returns policy here: http://www.millybridal.org/help/returns.html Have a nice day. Looking forward to hearing from you. Best Regards, MillyBridal Customer Care

By milly b.,
See more answers (3)
Answer:

Yes Milly bridal would love to hear ur success story as I shared mine with them too x

By Sarah C.
Answer:

Don't be worried at all I've ordered my prom dress off of milly bridal with excellent service and the dress is amazing quality and is a perfect fit hope this helped x

By Sarah C.

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About the business

Find Millybridal fantastic wedding dresses, prom dresses with trendy designs and great fabrics. Full range of bridal or prom gowns with various silhouettes and colors.

Company Representative

millyb1
milly b.
Owner / Executive

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