• Milanoo

Milanoo

Overview

Milanoo has a rating of 2.53 stars from 888 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Milanoo most frequently mention customer service, wedding dress, and return policy problems. Milanoo ranks 313th among Women's Clothing sites.

  • Service
    109
  • Value
    108
  • Shipping
    111
  • Returns
    80
  • Quality
    110

This company does not typically respond to reviews

Positive reviews (last 12 months): 46.7%
Positive
7
Neutral
0
Negative
8
65
See all photos

What reviewers want you to know

Positive highlights

  • Great website, good prices and excellent customer service.
  • I found an amazing wedding dress on this site, and was worried since it was so cheap.

Critical highlights

  • I measured myself and ordered according to their size chart, which is wrong.
  • In addition to the fact that their customer service is very bad and their return policy does not convince me at all.
How would you rate Milanoo?
Top Positive Review

“Impressed by Customer Care!”

Conner B.
11/13/23

I'm genuinely impressed by their customer care! Their attention to detail and willingness to help made my shopping experience delightful

Top Critical Review

“NEVER AGAIN!”

Pamina B.
2/19/24

Do not order from this company - the quality isn´t good and the retrun policy is even worse! I am from Germany and they made it such a hustle to return a never worn Jumpsuit. I had to give reasons why I wanted it to be return and had to add pictures, then they were telling me I didn´t do the measuerement properly. And they do not pay for the return. So it might be fine if you order and it perfectly fits but as soon as you need to send something back it will be a nightmare! I will never order from Milanoo again!

Reviews (888)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (149) size chart (28) return policy (31) wedding dress (43) restocking fee (17)
Thumbnail of user rong402
1 review
1 helpful vote
February 5th, 2021
Verified purchase

This is horrible customer service. After my purchase I am almost a month in and I have no idea where my item is... no one to contact, EST tracking number doesn't work. NEVER AGAIN will you get my business.

Tip for consumers:
Don’t do it unless you’re ready to wait 4 weeks plus before receiving your item. If you’re okay with no communication from the seller regarding your item status, this is your company to purchase from.

Products used:
Shoes

Service
Shipping
Thumbnail of user dardenellab
3 reviews
5 helpful votes
January 20th, 2018

I ordered what we supposed to be a suede shearling ladies motorcycle jacket from Milanoo I ordered a size large which turned out to be too small for me. Instead of returning it I gifted it to one of my daughters. I've then turned around and ordered myself another jacket same type in a size extra large what we supposed to take 2 weeks took a month when the item finally arrived it is not suede at all. The first item was suede and I got it from a different distributor. The second jacket which was supposed to be the same item although from a different distributor was not suede. I am very disappointed in Milanoo and I will not be ordering from there anymore and I plan on telling all my friends not to order from there as well.

Thumbnail of user isabellel11
2 reviews
13 helpful votes
March 1st, 2017

The size chart doesn't work; i used it and the dress came too big. It took three months to receive the dress. It looks like the picture but very thin material. The skirt is see through. I will not wear that. Don't waste your money there.

Thumbnail of user dahnin
1 review
5 helpful votes
July 11th, 2016

Do not order from these people. I ordered a wig and they claimed fed ex tried to contact me which was a lie and they had the item destroyed. Instead of returning my money or sending the item again they told me to have better communication the next time, when there was never ANY communication to start with. Worst site ever.

Thumbnail of user cathye8
1 review
4 helpful votes
October 9th, 2015

This order took so long, I thought it was lost. It's too late now for the event for which it was ordered, doesn't fit, and I'm being told that I should have looked at the size guide because the sizes aren't true to American sizes. OK -- can I have an address to return the blouse because this is a company that doesn't include an invoice with return instructions automatically. They now want a photo of me in the too small blouse? WTH?

Thumbnail of user furqane
1 review
0 helpful votes
January 2nd, 2016

I ordered a blazer, i got it in 7-10 days but the problem is their size chart, You guys need to improve your size chart it really doesn't helps and try to improve the quality of fabric as well.

Thanks.

Thumbnail of user infinitim
1 review
5 helpful votes
December 2nd, 2014

Okay I know I shouldn't get worked up about this, but I literally just bought a Lolita skirt, blouse, and a few panniers and figured why not read some comments from what Milanoo's like, but after reading these comments I'm freaking out. I seriously want to cry because of how many bad ratings there are!

Tip for consumers:
Read the freaking comments first!!!!!

Shipping
Thumbnail of user brunof13
2 reviews
1 helpful vote
December 7th, 2015

I fell for Milanoo but had to return the item as it was of really bad quality. I made the mistake of accepting a coupon for compensation. Now I wanted to use the coupon for another order.
The coupon is not accepted as the new order contains items that are on sale. The customer service only sends me standard replies of "only allowed to use one coupon", it feels like it does not even understand the question. I feel like in a situation worthy of Kafka.

Thumbnail of user kamr8
2 reviews
3 helpful votes
May 31st, 2014

Very disappointed! I ordered 2 pair of chunky heels: turquoise and yellow. Both pair look as if they have been worn before - scuffed and dirty. The yellow pair has olive green heels! No where in the yellow pair's description or photo does it show or say the heels are olive green. Since I live in the U.S., I am not going to spend the money to return the shoes. Instead, I will mark it up as a bad experience and not order from Milanoo, again. Donating the shoes to the Goodwill.

Thumbnail of user customers8
Milanoo C. – Milanoo Rep

Dear Customer,

Sincerely sorry for the troubles, but you could always contact us if you are not satisfy with the products. Also, if it is our mistake or quality issues, customers don't need to send them back, we are happy to solve it for you. Please have a check your mailbox for the solution.

With best regards.

Thumbnail of user lynnec7
1 review
2 helpful votes
January 29th, 2014

I purchased over $450 in swimsuits to sell in my tanning salon, Being aware of the sizing difference I ordered all large, x-large and xx-large.
I had a few clients complain that I need to get bigger sizes but it wasn't until today when I tried on approx. 10 of them that I fully understood the frustrations my clients expressed.
I am an average size woman here in Canada, 5' 6" tall and I wear a Med or Large.
MILANOO... We are not all 5' tall and 90 lbs. like your Asian women. If you're going to sell to Americans and Canadians make your clothing fit Americans and Canadians.
Every one of my swim suits purchased from Milanoo is short in the body and too tight around the body and waist whether they are size large, x-large or xx-large. Made in Asia for Asian women.
I will find another swimsuit supplier in Canada or the USA

Thumbnail of user customers8
Milanoo C. – Milanoo Rep

Dear Customer,

Sorry for the troubles we have caused you. Please don't hesitate to contact us by phone, live chat (24/7)or email (cs_en@milanoo.com) for your case, and our aftersale support team will help you with this matter. Or please offer me the order number I can check for you. Your greatly understanding is appreciated!

With best regards.

Thumbnail of user annas48
1 review
1 helpful vote
May 13th, 2013

I ordered a few things from milanoo.com. Everything was fine but the Lolita Skirt. The skirt was supposed to be made of cotton. But the skirt i got wasn't made of cotton. I don't know what exactly the skirt is made of but it isn't made of cotton as milanoo said. The skirt looks very stiff. That's very disappointing.

Thumbnail of user customers8
Milanoo C. – Milanoo Rep

Dear Customer,

Thanks for your feedback of our products. Please feel free to contact us if you have any inquires or quality issues with the item by email, live chat or phone. Our customer representatives will help you in a timely manner. Your greatly understanding is appreciated!

With best regards.

Thumbnail of user guadalupec14
1 review
2 helpful votes
January 27th, 2014

I bought four pairs of shoes from this site, two were amazing and under $30. However the other 2 pairs were over $50 and horrible quality not worth the money at all I contacted them that I wanted to return them and they have ignored my emails. Super disappointed and what a waste of money!

Warning: They only publish good reviews on their site! I reviewed all the shoes I purchased on their website and they only published the positive feedback.

Thumbnail of user customers8
Milanoo C. – Milanoo Rep

Dear Customer,

Would you mind to send me a message of your email address or the order number, then I can check for your case? If it is our mistake that missed your emails, we will do anything to make this up. Sorry for the inconvenience that have been brought to you.

With best regards.

Thumbnail of user heatherc6
1 review
3 helpful votes
July 1st, 2011

Not great quality (but what can you expect for the price you pay?). A lot of people say that they have been hassled. I have personally never experienced this, but I'm not saying it doesn't happen; there's so many people saying that they're been messed around with. Apparently the customer service is awful, but I've never had to complain. Still, there's the future... it may happen yet...
- Heather

Thumbnail of user charlaneg
1 review
1 helpful vote
August 8th, 2013

I would give them 1 star but their customer service is very good so I gave them 2 for that only. Cute swimsuits but sizes are so different from their measurement guide and they are not returnable!. I would not recommend buying swimsuits from Milanoo.

Thumbnail of user customers8
Milanoo C. – Milanoo Rep

Dear Customer,

Sincerely sorry for the inconvenience that has been brought to you. The swimsuits are not returnable as they belongs to intimates and we will take your suggestions and make further improvements on it. Your greatly understanding is appreciated!

With best regards.

Thumbnail of user godins
1 review
1 helpful vote
October 24th, 2013

Bonjour,
J'ai commandé une robe lolita chez milanoo pour l'anniversaire de ma fille, j'ai bien suivi leur tableau des tailles afin d'être sure d'avoir la bonne taille! Le colis est arrivé assez vite! Mais le souci c 'est que la taille de la robe etait bien trop petite, et les lacets aussi! J'ai donc demandé un échange contre une autre robe! Mais ils n'ont pas l'air de comprendre et me propose un remboursement! Je viens de faire mon retour, j'espère que tout ira bien! Je trouve quand même exagéré de devoir payer les frais de retour ainsi qu'aprés, encore des frais pour la 2ème commande que je suis obligée de faire! Je vais demandé a milanoo une éxonération des frais pour ma prochaine commande car c'est trés cher! 18€ pour la 1ere commande qui ne va pas a cause de leur tableau de tailles, puis les frais de retour de la poste puis encore 18€ pour l'échange de la robe! La robe me revient trés cher, et encore c est dans le cas ou ma 2ème commande se passe bien! C est la dernière fois que je commande sur milanoo, ca revient trop cher!

Fr_mi_*******740_234

Thumbnail of user customers8
Milanoo C. – Milanoo Rep

Chère client bonjour, si vous avez des questions de votre commande, vous pouvez nous envoyer un mail via “ centre d’aide ” pour demander RMA, et nos collègues vont vous aider. Meric de votre compréhension
Voici le site:
http://www.milanoo.com/fr/help/Service-Client-module-index.html#contactUs

Thumbnail of user lisam207
1 review
2 helpful votes
October 15th, 2015

After reading this companies returns policy and other information I was confident in buying from them. I purchased 3 items, 2 clothing items were totally the wrong size although I used their size chart and checked my measurements, one of which was the wrong colour whilst the other was very thin and see-through. The 3rd item was a boxed figure which had been bashed and knocked about even though the box the order came in wasn’t. For over a month I tried to get this order fixed via return or exchange but they told me to keep it and give it to a friend or pay out further to return it with only a partial refund. I definitely wouldn’t use this site again. Although their site states 'Milanoo is not just an expert adviser on fashion and style; it is also your friend that can provide you with the sweetest and most timely service imaginable. It is the vocation of Milanoo to dress you Difference; thus, in turn, it will become your top fashion choice.' I felt they were unreliable and rude with no care or respect for their customers.

Service
Value
Shipping
Returns
Quality
Thumbnail of user carolb45
1 review
2 helpful votes
December 10th, 2013

I ordered 4 dresses from Milanoo. Took long to get them although they charged my credit card immediately. One dress that was blue was 2 different colors did not look right at all. The others had a strange fit very short waisted for me at 5'7". I wanted to return all got the RA number from them packed all with the paperwork and returned via ups. I provided them the tracking number. I also tracked it. It was received and signed for 1 week ago and they say they never got it so no credit of my $300+! I have emailed them multiple times. Email goes to China and they communicate with their return site in California so it takes days. So now I need to go to my credit card company and try to dispute it. Don't buy from them if you think you may have to return the items you may never get your credit back. I shop on line all the time. This is my worst return experience ever!

Thumbnail of user customers8
Milanoo C. – Milanoo Rep

Dear Customer,

Sorry for the inconvenience. For the items you are not satisfied, please feel free to let us know. You could contact us by phone 86-28-6555-4191, live chat or email (cs_en@milanoo.com), and our aftersale team will help you with an reasonable solution.

With best regards.

Thumbnail of user michellem30
1 review
2 helpful votes
March 23rd, 2013

I use to rave about this place from my first order, though it took some time to get my packages. The real issue is they are never tru to size anymore I purchased a lolita dress as my first order and it was an XL this last order I ordered a XXL skirt and coat and bothe are to tight I can even get the skirt past my mid thigh its too small. It makes me angry because I spent a lot of money and ordered a size 2 sizes larger then what I am I'm very disapointed and by the reviews its going to be impossible to return them. Now I'm going to have to spend tons of money on alterations so the fit or I'm going to have to try and sell it for a price close enough to the origonal which probabily won't happen. Not ok! If your going to have a size chart make sure its true to what you make!

Thumbnail of user customers8
Milanoo C. – Milanoo Rep

Dear Customer,

Sincerely sorry for the troubles caused you. Please feel free to tell us your shopping experience. At this point, if you are not satisfied with the item, please contact our customer service by sending us emails with your oders information and details (cs_en@milanoo. Cm). Our customer representatives will help you with your orders and give you a reasonable solution based on the case.

With best regards.

Thumbnail of user crystalc9
1 review
1 helpful vote
March 19th, 2013

I was truly hesitant about this site because of all the reviews. I ordered two Monokini swimsuits and they arrived when I was told they would, which was great. Quality was good BUT, the sizes were all wrong. I ordered two large and one fits like a medium and the other is like an extra small. And I also verified with the site their size chart and based on their site, it should have fit. I was satisfied with one suit, I can still wear it but the other is entirely too small. Disappointed for sure because my trip is coming up in 4 weeks:(

En-uk_*******239_914

Thumbnail of user customers8
Milanoo C. – Milanoo Rep

Dear Customer,

Truly sorry for the inconvenience, and please feel free to tell us your shopping experience with us here. If you are not satisfy with the quality or size of the items you received, you are always welcome to contact us by emailing to cs_en@milanoo.com. Our customer representatives will do theirs bests to help you with your orders. Your greatly understanding is appreciated!

With best regards.

Thumbnail of user loves13
1 review
3 helpful votes
July 16th, 2014

I ordered from Milanoo having high expectations and seeing great reviews. Then I waited and my order stayed in processing. Then a month passed and it was still the same thing. So I contacted customer service to find out what was going on. They apologized then said one of my items didn't pass the quality inspection and that I could either get a refund for that item or they could repair it. So I took the second offer. I was told someone would be in touch with me within 24hrs. And I never recieved anything. Instead I got a email nearly a week later stating they refunded everything. I got no explanation. Only just place your order again. I was so upset. With the job I have I rarely get to go out shopping in a regular store. This is only my second time trying to shop for clothes online. And I thought Milanoo would have been great because of their variety. All I got was lies. I hope this review helps someone out there shopping with them. Just becareful, the upside atleast I got a refund, the downside no clothes.

Thumbnail of user deneenp
1 review
2 helpful votes
April 7th, 2013

I am very pleased with the quality of the Dress I purchased, and it looked just like the picture. However, the size I ordered did not fit me, so I sent them an RMA request (which was difficult to find on their website). I got an email back the very next day (on a sunday!) and they told me that it's best if I DO NOT exchange the item. Now I have to purchase another dress in a different size, and send them back the dress that doesn't fit and this has to be at my own expense. I dislike how hard it is to exchange the clothing! It's not simple! And I don't like that I have to buy another dress. What if this one doesn't fit? Do I have to purchase a 3rd dress with my credit card? I don't think I'll be purchasing any more clothing from Milanoo, because the exchange/refund process is not EASY.

Thumbnail of user customers8
Milanoo C. – Milanoo Rep

Dear Customer,

Please accept my deepest apology regarding your case. We understand your urgent feelings and our customer representatives are always looking for a more convenient way to solve the problems. So could you please offer us the order number we could check it again for you? But please don't worry, although sending back the returning package might take a little bit time, our customer representatives are always here for you if you got some issues and we are improving the procedures. Your greatly understanding is appreciated!

With best regards.

Thumbnail of user wendyd7
1 review
2 helpful votes
October 8th, 2012

Ordered a pair of ivory satin boots for my wedding, they did arrive quite quickly and were delivered to my parents as I was on holiday. On my return I checked the delivery and the boots had rust marks on the tongue of the boot from the lace hooks. I have let them know and the just say as I didn't check the delivery straight away they will do nothing except give me a $10 coupon... like the damage is my fault. Well that is not enough to replace the boots which need to be perfect for my special day. On contacting them again they just sent same email. Their customer service is terrible. I will definitely never use them again

Thumbnail of user merannb
1 review
6 helpful votes
September 1st, 2014

Photos are taken from other websites and they sell cheap knocked off bootleg figurines and Lolita costumes. The processing time would suggest that there is no stock and they send the request out to a sweat shop to knock it up. The quality is really hit or miss as China doesn't get the minimum acceptable quality idea. So if it's a low quality item you want such as plastic handbag and are happy to take a gamble etc then you may strike lucky. Don't trust the reviews as they only let the good ones through. I saw one that slipped through saying the item was crap but it had 5 stars! I wanted to cancel my order as soon as I found out the figures were bootleg but they refused and took 6 weeks to dispatch my order AFTER I tried to cancel it.
The Lolita blouses I bought lost half the buttons on the first wear and the material was so see through that you had to wear a vest and was unbreathable fabric, not best for Austealias heat. The figurines were terrible quality with paint drips all over the plastic, the stands wouldn't even fit with the figure.

Tip for consumers:
Don't buy Lolita or figurines as the photos are not what you'll get.

Service
Value
Shipping
Returns
Quality
Thumbnail of user antonw9
1 review
2 helpful votes
October 7th, 2013

Good products and good prices but many of their policies are set up to make mistakes difficult to rectify.

My first order with milanoo, i got the sizing wrong. I requested to return the clothes for an exchange. Howeve, I went out of town on business and was unable to send it immediately. When i returned that once you request a return you must send it within a few days or you lose your ability to return the order.

Against my better judgement, I orders from them again. It was 10 percent off and free shipping. After i returned from PayPal, i pressed the submit button only to realise that the web page automatically opts in for "expedited" shipping and charges you high shopping rates after i had already agreed to a set price and free shipping when i entered my PayPal information. I believe this is done purposely. Secondly, there is no way to immediately cancel your order. You must send a message to customer service which will only send a reply when it is convenient for them. Replies usually take a good portion of a day since they are in China. Their online policy states that after 24 hours there is a restocking fee of 30 percent. I received a reply from them late the next night. They assured me i would get a full refund. But it was so close to the 24 hour deadline and it takes so long for them to respond, i was scared they would charge me the restocking fee. If it were a normal company i would believe the customer service rep, but due to my pervious bad experience, i could not trust them to go against their written policy.

To make things even worse, they claimed that die to my correspondence my order had to be delayed. Therefore they basically stole my expedited shipping money and didn't give me expedited shipping because i inquired about cancelling.

This company does not have good customer service by any means. Having a representative available does not equate with good service.

If you order from this company, be very very careful, double check all fees, stay on your ps and qs and hope you don't have to go out of town.

Thumbnail of user lum181
1 review
1 helpful vote
June 13th, 2015

En distintas ocasiones he pedido cosas en milanoo los catsuit están buenos pero en las fotos se ven mas brillantes de lo que son, la demora en la llegada del producto son muy comunes

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From the business

Milanoo is a discount online clothing store based in China. Milanoo sells everything from wedding dresses to women's clothing to shoes and handbags.

Business History

Founded in 2008, Milanoo.com is a leading online retail store based in Chengdu, China specializing in selling men’s and women’s clothing, wedding and special events items, shoes and a wide variety of other products. We always strive to provide our customers with high quality products at a competitive price and cater to customer's explicit needs.

Company Representative

Thumbnail of user customers8
Milanoo C.
Typically does not respond to reviews

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