Anton W.

Good products and good prices but many of their policies are set up to make mistakes difficult to rectify.

My first order with milanoo, i got the sizing wrong. I requested to return the clothes for an exchange. Howeve, I went out of town on business and was unable to send it immediately. When i returned that once you request a return you must send it within a few days or you lose your ability to return the order.

Against my better judgement, I orders from them again. It was 10 percent off and free shipping. After i returned from PayPal, i pressed the submit button only to realise that the web page automatically opts in for "expedited" shipping and charges you high shopping rates after i had already agreed to a set price and free shipping when i entered my PayPal information. I believe this is done purposely. Secondly, there is no way to immediately cancel your order. You must send a message to customer service which will only send a reply when it is convenient for them. Replies usually take a good portion of a day since they are in China. Their online policy states that after 24 hours there is a restocking fee of 30 percent. I received a reply from them late the next night. They assured me i would get a full refund. But it was so close to the 24 hour deadline and it takes so long for them to respond, i was scared they would charge me the restocking fee. If it were a normal company i would believe the customer service rep, but due to my pervious bad experience, i could not trust them to go against their written policy.

To make things even worse, they claimed that die to my correspondence my order had to be delayed. Therefore they basically stole my expedited shipping money and didn't give me expedited shipping because i inquired about cancelling.

This company does not have good customer service by any means. Having a representative available does not equate with good service.

If you order from this company, be very very careful, double check all fees, stay on your ps and qs and hope you don't have to go out of town.