I ordered 4 dresses from Milanoo. Took long to get them although they charged my credit card immediately. One dress that was blue was 2 different colors did not look right at all. The others had a strange fit very short waisted for me at 5'7". I wanted to return all got the RA number from them packed all with the paperwork and returned via ups. I provided them the tracking number. I also tracked it. It was received and signed for 1 week ago and they say they never got it so no credit of my $300+! I have emailed them multiple times. Email goes to China and they communicate with their return site in California so it takes days. So now I need to go to my credit card company and try to dispute it. Don't buy from them if you think you may have to return the items you may never get your credit back. I shop on line all the time. This is my worst return experience ever!
Dear Customer,
Sorry for the inconvenience. For the items you are not satisfied, please feel free to let us know. You could contact us by phone 86-28-6555-4191, live chat or email (cs_en@milanoo.com), and our aftersale team will help you with an reasonable solution.
With best regards.