MicksGarage

Horrible customer service experience and misguiding return policy...

I ordered a dash cam from them and tested but didn't like the fact that it would heat up very quick and some other features.

I wanted to return the product as it says "*hassle free return*" on their website if I'm (customer) not satisfied with the product.

I reached out to them asking for return instructions but they declined to send me the return label.

They said that the product is used/tested and they can't accept it... and I asked them: how can a customer would know if he/she is satisfied with his/her purchase if the product is not tested?

I didn't get any response back because they know that their return policy is misguiding.

Their customer service team is just a bunch of incompetent people...

I was offered a free hardwire kit by micksgarage and when I accepted it, they simply sent me a link where I could purchase.

I mean why would you offer a free hardwire kit for a customer if you are only going to send them the link to purchase it?

It just shows that they don't take their customers serious. They just want their customer's money and that's all.

I order a part from this company, they sent me out a part for a completely different model vehicle with all references ie. Model number and part numbers removed.

The box the part was sent in was correct and the shape of the part was right.
Unknowing to me at this stage I installed the wrong part that they sent to me, the next day my car started to act up after a few garage visits it was found out that the issues were being caused by the wrong part Micks Garage sent me out.

They refuse to refund me the money I paid for the wrong part they sent out to me.

Don't bother with these guys their customer service and after sales is a joke.

I bought a set of wind deflectors, one had bad defects from the moulding process, I logged a problem with my order, they did contact back with an automated email, I posted them a photo, which they said could I send more as it wasn't a very clear photo, I sent another 4 which highlighted the defects more clearly and I've heard nothing back, I posted a further 5 emails but they have never got back to me, I will not be buying from them again

Micks is always advertising on how they take great pride on treating their customers with the utmost respect and provide its very best in service! Iv personally discovered this isn't true. You'll always find a few bad apples in every barrel as I have. Where I come from, the Customer service is meant to help the customer, Micks Garage do just the opposite. One of the employees
"Ciarán " tries to make it look like its all your fault and not theirs for the screw-up! Plain and simple, its called Bad Business Practices! Be careful on what you order on Micks Garage! Check and double check your order. I've received damaged goods & they are now saying they can't find any order I've placed BUT THEY TAKE YOUR MONEY. This is first review iv ever done but felt the need on this occasion, Good luck shopping...

More often than not you look for a part they don't have it pure joke I was looking for rear bushings for a 07 bmw not a single part in stock don't waste your time

Genuine review (Unlike most here)

Genuine review, Micks Garage is a disgrace.
1. Looking for shocks for a Ford Mondeo, enter in Reg and all details for my car comes up.
2. The website then informs you as to the shocks you need for you make a model. This couldn't be easier and is fool proof in theory.
3. Only Micks Garage databases are wrong. I got completely the wrong shocks they wouldn't fit everything wrong with them.
4. Support was useless, they said they would refund them, followed the instructions and still didn't get the refund. I now have bought shocks, and paid for postage back to them and nothing.
5. Supports advise, search for the product you need to the product number of the shocks.

Useless... Their system sent me the wrong shocks and diverted me to them. Their advise... don't use the system we have set up.

Still wait for money back.

Bought reversing sensors of them and they don't work and won't send me new ones Customer device are horrible to deal with

I purchased a Yuasa battery (with 3 year warranty) from Micks Garage in April 2020 for a fully restored 911 964. October 2020 and the battery is showing faulty on its trickle charger. First of all there is no customer service available by phone so I sent off a request to have the battery exchanged. The response from their "customer service" agent Ciaran was less than satisfactory which include lots of reasons they might not exchange the battery. Yesterday I called round to their premises and to be honest it looks nothing like the photos. It looks rundown and displays a look of a company that are far from professional, i'm just gutted I didn't take any photos. I drove round to their loading bay and the sight of disarray was truly shocking with open containers with boxes all over the place, thrown in on top of each other and a clear lack of care being taken with customer goods. I might just pop over and photograph the site to share with the internet. Anyhow, I have posted my faulty battery back yesterday at an additional cost of €20 and I will never ever use this company again! 0/10

Paid for next day delivery waited for 3 days then they refused to refund me the cost of premium service

Took over a month to locally deliver a set of car mats. Enquiries were met with an automated response.

BUYER BEWARE: Bought a tow bar which arrived promptly. Then it was all downhill from there. Two separate mechanics showed me how the parts were incompatible with my car. Micks garage would not except this as their computer told them it was the correct item. Yes I received the item I ordered (which was Micks garage argument) but the part itself was not fit for purpose, the plates are two wide for the chassis. However customer support were unable to understand that fact and kept repeating that I'd received the ordered item. "Computer says no" although in real-life the tow bar would not fit my car and was useless to me. As of right now customer service at micks garage cannot fathom how they are responsible for selling me a useless tow bar. After a solid week of emails and frustration this means I am down the cost of the tow bar, the garage, my time and the cost of returning the items. €36 photographed and recorded because I just don't trust them at this point. Micks garage you owe me money.
Shop in the high street.

Still nothing after yet another week after MIKEY'S promise to sort out the non-delivery of the oil ordered in March and we are now in May, following my post on 23 April (see below) to secure an immediate refund but of course, these people are total cr*p and must be scamming purchasers - DO NOT USE as you will likely not see your order delivered and at best their customer service means "do nothing and hope the purchaser goes away"!

Brought a set of 4xhecko deflectors, 2 of 4 damaged, no bubble wrap used on delivery, no response from seller :( why? Piss poor service, dont use is my suggestion.