Michaels Stores

Recently I had a poster reframed where I supplied the poster and the glass.
I was only purchasing the frame, which came in scratched. They offered to have it redone but said it
Might happen again. The employee told me that my frame was just pressed sawdust and glue with a
"sticker" covering it to look like metal. There was no mention of this when I chose it, and it was NOT
Inexpensive. It was redone without scratch but with no accommodation and an additional trip to the
Store.
I tried online and by phone to contact customer service, but, apparently, there is NO such thing. I
Highly recommend shopping elsewhere for framing.

I went in for art supplies well some yeso to help create textures on my paintings...when I approached the cashier the tall man employee whispered some things in the cashier's ear. I felt so awkward. I don't appreciate unprofessionalism at any level. I try to make people feel welcome and invited. I will not return here or any location!

I ordered several items from Michael's online and was not aware that they wouldn't be sent by mail. Instead I found out I would need to go in person to the store in Joplin (an hour away) to pick up the items. I called ahead to make sure everything was on track. I thought it was all ready but when getting there the order was not ready and had actually been cancelled minutes before. I received an email notification. The manager came out and said she would need to get the items and I would need to come into the store. Long story short we decided we didn't want to wait and would just keep the cancelled order. What impressed me was the manager of the store trying everything to get the order straightened out. The staff was incredibly nice and helpful too. In the end we were able to get it worked out and I left with all the items I had purchased online.

Ordered 8 11x14 frames. Box arrived rattling with broken glass inside. Spent over 20 minutes waiting for someone to respond to the on-line "Chat", gave up and spent another 30 minutes waiting for someone to answer the customer service phone number and provide an RMA so I could return. Two weeks later the replacement items arrived ALSO BROKEN and full of loose glass. Boxes were not marked in any way as Fragile or Glass, and packing was a thin cellulose wrap! No way is glass gonna make it through unbroken when shipped like that. Buyer beware. This was a total waste of time and now I have to drive an hour to a store to return so this time I can pick up unbroken replacements in the store.

I really love Michael's but now they are having a sweepstakes that really sucks. I tried to play the game today and was given a scratch game that didn't work. I couldn't scratch it. When I went to try on my regular computer, not handheld, it told me I have exceeded my gameplay for the day. That sucked.

Michaels is such a big joke. Over 2 days, 2 orders, being on phone with supervisors and reps in customer service. Everyone gave me the wrong information during this whole ordeal. Speaking to the reps there is obviously a language barrier. You have to go through this before you can speak to someone that actually speaks English. I spent more money getting orders that still were not correct. The last supervisor I just was speaking to, I believe her name was Shanika or Shaniqua, I explained what was happening and my aggravation 2 x and she still asked how can I help you. I just hung up on her because either she was not listening or just did not care. I believe both. I lost a client behind this nightmare and they lost a business customer. All I can say is believe the reviews.

The first time I ordered from them I got the wrong item. Second time I got half of what I ordered and things I didn't order. Unfortunately I placed a third order back to back with the second order. The third order was done on the 21st of the month. It's now the third of the next month and it has never been delivered. I got a refund and will take my business to a competitor. Avoid choosing ship to home at all costs.

A star rating? I would not give them one star if I had a choice!
Michaels is saying my order came from a 3rd party. Never received and they won't make things right. NEVER ORDER ONLINE. BEWARE OF THE 3RD PARTIES THEY USE!

Do NOT put an application in, if you're over 50, if its a new store. I wouldn't even shop there, if you're over 50. They will hire you in to do the hardest part (setting the store up), and brag on you for the next two weeks, then the day of opening, you're fired! Their excuse, is it's not in the budget. They do this at every store they open. I won't give them another dime and I'll spread the word how they treat the elderly. They're good enough to keep around for getting them setup, but not good enough to keep them on the schedule there after. I had to give a star, but they don't deserve not even that one!

I purchased some items for my daughter's wedding reception from Michael's on-line store because they didn't carry what I wanted in the brick and mortar store in our area. I did not like 2 of the items and took them to the store to exchange them for the ones I wanted. However, at the store they told me that they could not accept them and I had to call and get approval and then send them back. I have never ordered something from a company that had a store and they wouldn't take an on-line order as a return. I recommend shopping around at other party stores before ordering from Michael's.

Lord forbid if you make an error on an order on their site. Can't cancel it. This is ridiculous! Why wouldn't the option to cancel be there!? And, of course, you have to call them and wait an hour to talk to someone IF they're open! And the store pick up option should be removed. There is no need to have store pick up. Go in and do your shopping… if they have stock in store that is. I hate this store! I've never hated a store so much!

The registration for I store classes is pointless. When inquired, I was instructed to register online for the in store classes to insure a spot. I did as instructed and showed up to a full class and told that we would have to wait until someone else is done. There is no list of registered participants or system to weed out the walk-ins and allow the registered customers to have priority seating. I offered to show my confirmation email and to ask the other people for theirs but was just given a shrug of the shoulders like there is nothing the manager can do. After repeating my disappointement and explaining that she, the manager, is the only person I am able to talk to about this issue. She then offered to clear off a table full of supplies to allow 2 of my 3 registerants. There must be a better, more efficient way to organize the i store classes, such as simpling requiring proof of registration. Thank you

When I bought my product, I realized I had made a mistake. I tried to cancel the order immediately, but this option on the website did not work. I started a chat with King D., a customer service representative. I was told my order was canceled. The next day I checked my account, and my order was ready to ship. When I emailed again to cancel, I was told it was not possible. I wrote an email back to explain the situation. And I am still waiting for a response.
It was the last time I bought something from this store: bad customer service and no way to cancel the product.

We had been searching everywhere for regular Christmas tree lights (not fairy lights) and we were running out of places to look, so we thought maybe we would try Michael's. One of the staff was very friendly and helped us find the lights amidst the huge amount of holiday stuff, and they actually had a decent amount left in stock (everywhere else we had been had none). The workers at the registers were quick and friendly, and we were pleasantly surprised to find out that the price was HALF what every other company was charging. It was an excellent experience and we were so grateful!

The store that helped so much was:
******* Westport Rd, Springhurst Commons, Louisville, KY *******

Refused to accept their own 30% coupon that met their coupon policy. Then they refused to give back the coupon! Then, they refused to register me as a senior so I could get a 10% coupon. The store uses self-service stations that don't work. I couldn't get any help. Then, they kicked me out of the store and told me never to come back. They will get their wish. I thought they were OK before. Reading comments on this site, I see there was a lot wrong. Please boycott Michael's.

Placed an order online and paid for same day delivery. 8 hours later got email that is was on its way. Then got email that items was out of stock. Received refund but then another charge was added to my credit card. They charged me for 1 item that they told me was out of stock and charged me over $11 dollars to go to the store to pick up the 1 item. Cancelled the order. Despicable to charge a customer $11 to go pick up one item at the store. Michaels really has done it this time. Michaels was my store for all my hobbies. They lost this long time customer for unsavory practices.

I looked up scrapbooks on line. There were supposed to be five on aisle 17. I drove over there. They weren't on aisle 17. One was on aisle 16. The coupon was only good for online shopping. No wonder people shop online. Next time I'll go to Amazon.