Michaels Stores

I went because they said they were having a 70 percent sale. So I started to load my cart.
When I finally got to the cashier and she rung my total $244. When I asked about the 70
Percent she said only if you buy online. Thank god I had my credit card. Remember if you
Ever hear about an in store sale it's a lie they use to get you to come to the store. I for one
Will never go back as their way to expensive and totally dishonest.

I went to Michaels Store at Hammock Landing at Melbourne, Florida to return some merchandise. The cashier named Quinn was so nice and helpful, but she called a lady named Latasha that was very rude and mean for no reason. She treated me so bad, definitely she needs some manners and training of how to treat a customer, specially when I was not arguing or doing anything wrong. I just asked her a question and she was almost barking at me.

You're short on what to do with the family on a sunday afternoon? Rainy day? Cant do barbecue? Got bored of scrabble or trivial pursuit?

Well, here's the rub. Michales is a pretty good store with a variety of DIY projects you can undertake by yourself as a hobby or with a family for collective fun activities. Definitely a worthwhile destination. I dunno if they ship to all countries but even if you check their website you can find out and get some ideas. You can ask from friends who visit the us to bring you some stuff as a gift too i guess haha

DO NOT BUY ONLINE! They will lie about the arrival date and then refuse to refund you and state your shipment is on time even though it's arriving 5 days later than the stated date. Upon checking out, it said our package would arrive the 28th in two different places, but as you can see, they just "shipped" it at 8pm on the 28th and the only reason they did that was probably because I reached out to customer service. Reached out to customer service and all they said was refer to this policy and have a nice day. When you refer to the policy, it gives more evidence that they were late and should refund you. As you can see, ordered the 26th and even if we ordered after 11 CT, it should have been processed next business day. Pretty sure the 28th doesn't come the day after the 26th but who's counting? Point blank, horrible service with absolutely no regard for customer satisfaction. Last time I'll waste my money on cheap decorations with this store. Would give a 0 rating if I could.

Ok what's going on? It's either ups or michaels that is not shipping my items because they haven't left the access point yet? So I'll just give bad feedback I guess that's where I'm at because it should have been shipped already but I see it's just sitting there at the access point. I've had no problem till now so I don't know what is going on with the service in my eyes it's dropped because there's no reason why it shouldn't be shipped and on its way by now so whatever the reason I will just have to keep doing what I'm doing till I get an answer as of now the service is sub par what it was. Now if I call I'll get well it should be in the back waiting till ups picks it up so I won't call because I know what kind of response I'll get so what's the deal your lagging and i really didn't want to give negative feedback but there's money involved so I guess that weighs more for now

Don't order online if you need anything anytime soon!
I placed an order on the 29th, and they sent an email back same day saying my order was on its way with a tracking #. Checked today, 5 days later, and it's still only "label created". They haven't even shipped it yet.
I contacted customer service and explained they were a time sensitive order and I need to cancel so I can find replacements somewhere locally. They out and out refused because "a label has been created", & won't do anything until 4-6 business days has passed without receiving it. Obviously I'm not going to receive it in 4-6 business days since they haven't even shipped it yet, but they still force the wait time & refuse to do absolutely anything about it.
I will NEVER be doing business with Michael's again. As a small business owner I don't have the time or the extra funds to compensate this big business's dishonesty (saying it was shipped when it wasn't), and ineptness.

I have tried several times to shop at our local Michael's since the pandemic closed A. C. Moore but it is just not inviting, organized, or welcoming. One thing for sure is that it's overpriced on everything. I couldn't find anything I needed. Took a trip to Hobby Lobby and found everything I wanted. There was stock, gorgeous seasonal display items, so much to look at and arranged so you knew right where to go. The same scrapbook stickers that were $4.99 at Michael's were $2.99 at Hobby Lobby. Everything seemed so expensive and the stock seemed spread out to look like more. Just entering the Hobby Lobby store was so inviting. I'm done with Michael's after my fourth unsuccessful trip. There will never be anything to beat A. C. Moore but Hobby Lobby is pretty close. Michael's could close today and I wouldn't care.

I purchased almost $400.00 for Artist's Loft wrapped canvases. They were shrink wrapped an you could not see the corners. As a professional artist and teacher I was flummoxed at the canvases. They were plastic not cotton duck and the corners were not wrapped but cut. I contacted the store and customer service providing them with sales slip and pictures of what was a number of defective canvases. (Paint on an easel slips off plastic and corners could not be repaired. CORPORATE GREEDI was offered a $25.00 gift certificate! Wow! This corporation does not care that they knowingly sell a defective product!

While on a call with Moody he just hung up, I called back he hung up again. It was very stressing I was just trying get information on what todays date was and some other items being sold at Michaels. :(

As many times as I have "stupidly" tried to place on online order for delivery, coupons don't work, lies or omissons are made about what is eligible to ship. Not until you spend an hour or more shopping to meet what they are the requirements, when you get to the cart, Nooooo, there is some other rule that is not found anywhere else while you are shopping. I kept adding to my cart today with "Michaels" products to meet the $ threshold for free shipping, but it did not apply that discount. Michaels, you lie, cheat, take my time and and are a deceptive company! I am done.

I've never bought anything from Michaels.com and I'm not even in the same country. Yet I received advertising email that addressed by name. Not cool. There's not even an unsubscribe link in the email. Unethical

I love going to Michael's, so much variety and I could spend hours there. However, their site, not so much. For me, it was hard to navigate the website and find what I need. I actually ended up needing to go to the store and take a picture of what I needed and find it by the item code online (I needed to buy things in bulk and in the store, it was always out of stock or only 1-3 available). However, I did find everything I need and the check-out process was simple and easy and the shipping was pretty quick/average. I am satisfied but I would like to see some upgrades done to their website in the future to make it easier to navigate.

Went to return a couple of spools of ribbon on Dec 31st. They did not accept them. They don't accept clearance returns on Christmas stuff after Dec 24th. That is no where posted in the store OR the receipt. Not much money lost, but still disappointing. Thankfully, Hobby Lobby is less than 2 minutes from them.

Went to the store--could find nothing that I usually would get. They seem to have eliminated the dies I always got for my scrapbooking and cardmaking. Yarn supply/selection has dwindled. They suggested I go online. But as soon as I opened their site, a pop-up shows saying "get 25% off", so I clicked it--you need to fill in your email address. Fine--I did that. Then the next page says "fill in mobile phone number to receive texts in order to get coupon. Well, isn't that nice. I do not have a fancy cell phone to receive texts on. So nice to know that the business discriminates against those of us not relying on fancy cell phones. My phone is attached to my home wall. I guess that means they would rather me take my business elsewhere.

I went to shop for a picture frame at 9030 Metropolitan Avenue, Rego Park, NY ******* on July 20,2023. I am beyond thankful that the manager Orayne has helped me and was so patience helping me to pick up the perfect frame. He went far and beyond his service to make sure that the poster I bought with me, fit perfectly into the frame. His service is worth recognition, and I truly hope that the Headquarter of Michaels would see this. He deserves recognition for his attentiveness to the customers. I want to say:
Thank you again, Orayne!