Michaels Stores

"Michael's" Store location I visited: Bloomington, MN; "Circuit City Plaza" near 494 and France, on June 20,2022.

Bad experience! These folks working there have no idea they have customers, nor do they care. No regard for the experience of people shopping. SUPER SLOW. On top of it, if you express frustration, they sabotage you, by, for instance, not telling you that you've left a purchased item at checkout, and being rude, by, for instance, not responding to your thanks for help or interacting with your during checkout. Just BAD. Can someone please fire these people, and hire ones who actually care?

I usually shop in store or order online for items that are hard to find. This was my first online order for pick up. I placed an order for canvases 36" long along with six other items. When I went to pick up my order, they gave me 16" canvases instead. When I told them this, one employee went to get the right ones. She came back saying they were sold out. I told her I ordered them last night and received an email that my order was complete. Why was I not told that size canvas was sold out last night? She just apologized. So I basically drove to the store to be refunded. Let's get our sizes right please!

Ordered a desk on October 29,2020, so I thought I did. Nope. They spontaneously cancelled my order. No rhyme or reason. Just cancelled it. Ending up charging my card anyways. I had to call customer service, twice. Both times the clerk had a hard time finding my order (had to send a print screen as proof). They said they would refund me. In the end I had to force them to refund me by contacting my bank with a charge dispute.(October4,2020) Disreputable company, avoid at all costs. Go to Amazon for your online needs. I do not recommend this company to anyone!

Michael's is a fun place for crafty people. They don't have everything you might want, but they keep a fairly broad stock of arts and crafts supplies. Prices can be high or low compared to value, depending on the item. Coupons can helpful and are always available online now. These frequently give you 40% off a single item.
I shop at Michael's for things I cannot get at Walmart or don't want to wait to get from an online shop. Michael's carries things like high-end drawing tools, a great variety of yarn, a whole aisle of ribbons, cake decorating items, and a huge selection of scrapbooking supplies.

Just thought everyone would like to know that the employees do not keep their word. I was promised a refund by Tonya in June and she still has not refunded my money. I have called and emailed her numerous times and she refuses to call me back or email me. This is not good customer serves!

I was excited to take my friend to Michael's in Burlington, Washington after 2 years of avoiding going to stores. The store looked messy, dirty, even though many shelves were empty. I tried to buy an exacto knife but had to go to the cashier, wait in a long line, and then have her call someone to go unlock it. My 20% off coupon didn't apply to what I wanted to buy, of course! And the worst: even though we have a state wide mask mandate, Michael's does not require masks! I will never go there again.

Brought a $35 frame (11X14) home and while taking off the tags it broke. They would not return my money or exchange the frame. That is their policy they told me. So I left the POS with them.

I will never go there again! And hope you don't go to get picture frames from them.

Tried ordering items online, every item said ‘In Stock' for shipping to home. 11 items. I go through payment/review and get to complete purchase, only to have a red box pop up thst says one or more items may be out of stock or not have the amount you're wanting. Doesn't tell you which item. So I'm to guess? Go through all 11 adding or deleting to find it? When they ALL say IN STOCK?! NO THANK YOU! Ridiculous. Asked a chat/help and the reason is the online ordering is not ‘real-time'. So then tell me how it's convenient for anyone, ever? DONE

Bought 6.5 foot Christmas tree online. What was sent Was NOT what was described online! Took back to Flint Township MI. Store Manager stated since ONLY sell 7 ft in store, couldn't accept it & would have to send back with shipping label! Customer service is awful! She states that it's sent by a 3rd party, it's not the fault of Michael's, even though it's on Michael's website. I've not got a credit yet on my card and was told in store that it could take months! I'm stuck in limbo… they got the tree and my $350.

I ordered a Christmas present for my son 23 days before Christmas because it said will be delivered in 3-5 business days. 7 days later it hasn't even been shipped and their customer service said it can take up to 19 business days. If it said that I wouldn't have ordered it. Why wouldn't they tell you this before purchase. I wish I could give negative stars. This was the worst experience ever. Last time I'll shop at Michael's and I will let everyone I know how terrible they are. They did nothing to help me!

I am so pleased with Erin during my purchased and I was very comfortable with your new procedure for checkout.I found the store bright clean and organized during shopping. Again thank you Erin for your friendly patient smiling help to me. Thank you

My shopping experience at Michael's was pleasant as usual and the sales people were quite helpful. Even when I was at the checkout counter Alec, (cashier) was helpful because I was having a problem using my credit card when trying to pay for my purchase.

The worst customer service I have ever experienced in my life. The local store is literally not working so I called the National number. I got someone with a language barrier that told me to just drive to the store. I asked for a supervisor and after 5 minutes the fool just hung up.

I ordered an item online that was out of stock everywhere. I received a tracking # then a message that the item was delayed and then nothing. I checked up on it again and no information is available. I called customer service and was jerked around by an off shore call center. If it isn't in a store don't bother.

Ordered a frame 2x3 feet too big to fit on the bus so picked delivery. They sent the wrong size. When I called they said I'd have to bring it in to return. Told them I couldn't get the right size back home. Too bad they said. Can't help you. Then I asked for a refund of the delivery charge. Oh they don't know if they do that. Hostile, rude and worst of all incompetent.

I had a $200 Order ship to wrong address.
I called Michaels immediately (minutes after I hit submit) to correct. No service center open on Sunday evenings.
I called first thing Monday morning to correct and the service center said they cannot stop the order and they could not correct the address.
Then I had to call everyday for 5-6 days as the whole order needs to SHIP before anyone can help me.
Final call with service center said they WILL NOT replace or refund because Michaels thinks I am a fraud.
Do not order on line with Michaels. Their e-commerce is out dated. You're better of with Amazon and others that have advanced processing systems.

Im not american. I've seen michaels on it, so I decided to get art supplies for my sister. I used my debit card to get an art kit. 15 minutes after the confirmation email my order was canceled, I thought it was a mistake so I put in another order. That one was also canceled. These people took my money both times, that was 7 days ago and it still hasn't been returned. I'm pissed! I want my money back! I could never shop there or recommend them again!

My granddaughter's eye was damaged FOR LIFE by a toy sold at Micheals! Do they take responsibility? No no... they continue to sell toys from China! My daughter was banned from this store because she complained about her daughter's injury!