website thubmnail of Mgramcases
How would you rate Mgramcases?
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Michigan
1 review
0 helpful votes
Follow Lisa J.
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I ordered in September it is now December and they never sent my order. I have sent no less than 5 emails with absolutely no response. I want my money back.

Date of experience: December 1, 2018
Iowa
1 review
2 helpful votes
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WORST EXPERIENCE EVER!
January 20, 2020

I ordered 8 cases on December 6,2019 for Christmas gifts. After many emails i finally received 4 cases on December 31,2019. After many more emails I have not received my other 4 cases as of today January 20,2020. Please DO NOT BUY FROM THIS COMPANY! I wish I would have research their reviews before I place my ordered. I would give them a negative 5 stars.

Date of experience: January 20, 2020
South Carolina
1 review
3 helpful votes
Follow Kiara L.
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Horrible
July 8, 2020

I ordered my cases April 25,2020 & it's July 8,2020 & I still have not gotten an email or my phone cases & every time I email I get the same email saying due to COVID-19 that the staff is short & I would experience longer time for my cases but 2 months going on 3. I have ordered from other websites in the month of July & received my stuff a week later. Idk whats mgramcases problem I just want my money back

Date of experience: July 8, 2020
Texas
1 review
3 helpful votes
Follow Juss F.
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I ordered a month and half ago still nothing! I have tried to email them and NOTHING! This is crazy! How are the still open and taking peoples money? The police needs to get involved now!

Date of experience: February 7, 2020
South Carolina
1 review
0 helpful votes
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Horrible
May 30, 2020

I ordered from them about two months ago. I never received my order nor did I get a response to any emails. I should've read the reviews first. I had to file a claim to get my money back.

Date of experience: May 30, 2020
Texas
1 review
0 helpful votes
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Cases
August 20, 2021

I haven't received my phone cases it's been 2 months
Haven't received a tracking number neither a email
Sent emails but they haven't respond

Date of experience: August 20, 2021
Wisconsin
1 review
0 helpful votes
Follow Grace F.
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Scam
April 11, 2022

Never received my package. Never got any of my order. I emailed a dozen of times. They offered me a discount code but not my order that I paid for!

Date of experience: April 11, 2022
North Carolina
1 review
0 helpful votes
Follow Rayshannioe H.
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I believe I order me a case July 10th and it's the 17th I've emailed them and everything no response not even a tracking number in site they just take your money this site is a scam and I am going to get my money back one way or another because your taking people's hard earned money and not giving them there products this company or whatever is a joke and needs to be shut down! This is ridiculous this is bad coustomer service but I kno forsure y'all will not be getting my money EVER again

Date of experience: July 18, 2020
Georgia
1 review
0 helpful votes
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Terrible
September 16, 2020

I made a video on my experience
https://youtu.be/prHnmmSY4LM
I also did not get any of the free items but I'm not upset about that. It took over a month to get these items.

Date of experience: September 16, 2020
Georgia
1 review
0 helpful votes
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DO NOT ORDER
February 15, 2021

I ordered a couple of cases nearly a year ago. Emailed several times it's always the same thing. It's in production. Completely unacceptable! This makes no sense at all A YEAR TO PRINT A COUPLE PF CASES FOR A PHONE I NO LONGER EVEN HAVE SMH.

Date of experience: February 15, 2021
Texas
1 review
1 helpful vote
Follow Kelly C.
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Mgramcases is a scam
March 22, 2018

So I ordered a case at the beginning of Dec and was told 1-2 wks and I would get 2 free cases with my order as well as $100 gift card. Well it took 4+ week and only the case I ordered was sent. I never received the other "free" cases. I never actually got a physical gift card for the $100, there was no special code and no instructions regarding how to redeem it. They kept referring me to their FAQs, which was extremely unhelpful. The case was cool but cheap and it peeled within a few weeks.
I decided to give them one more try... ordered a few more cases. Same thing. I never received my free case, after contacting them, they gave me a code to purchase it for free - the catch is I have to purchase something else again above the cost of my "free" case. The gift card was the same thing, no actual card, no code to redeem. I was told I only get a giftcard 1 time per their FAQs and again, its not really a gift card because you can't use it unless you buy more than the amount of the value of the gift card.
There were no disclaimers when I made the purchases. I do not recommend them for anything. The cases are cheap and better ones can be purchased at Walmart for half the price.

Date of experience: March 22, 2018
South Dakota
1 review
0 helpful votes
Follow V R.
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Entirely a scam. No response in emails aside from COVID bull$#*!. No phone number to contact and no orders received. Pure bull$#*!!

Date of experience: September 11, 2021
Oklahoma
1 review
0 helpful votes
Follow Rhonda G.
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Terrible
September 26, 2020

Almost 5 months ago I ordered my phone covers and have received nothing. Responses to my emails are the same. Covid and short staff have delayed the order. What a ripoff.

Date of experience: September 26, 2020
Ohio
1 review
0 helpful votes
Follow Kaylee P.
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SCAM!
November 6, 2018

Spent $40 on cases i never received. Emailed them twice and they stopped sending me emails totally. It's been 2 months! Complete bullsh*t. DO. NOT. BUY.

Date of experience: November 6, 2018
Kentucky
1 review
0 helpful votes
Follow Orenda P.
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0stars! I ordered back in March. It is now August. Sent several emails with no response. Please don't order from them, unless you just want to give your money away.

Date of experience: August 2, 2020
North Carolina
1 review
0 helpful votes
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They took my money
June 29, 2020

I ordered 4 cases back in April it is now June and I still haven't received my products. When I email them I never get a response about when I will receive them or getting my money back.

Date of experience: June 29, 2020
Alabama
1 review
0 helpful votes
Follow Nakeshia S.
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I placed an order in March and here it is August and they haven't shipped my order. I've emailed customer service over 20 times with no response!

Date of experience: August 7, 2020
Tennessee
1 review
0 helpful votes
Follow Madonna B.
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I ordered 6 CASES for 25.00. Waited 5 weeks. Recieved an envelope with 6 stickers. No cases. What a joke. Never order from this company

Date of experience: September 8, 2018
Tennessee
3 reviews
13 helpful votes
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NEVER ORDER FROM THEM
October 17, 2017

So I FINALLY got my cases - over 4 weeks after my order was placed. The case was ok - nothing spectacular. The color is good but it is a very slick plastic which makes it hard to hang on to my phone.

Beyond that, there website/customer service is AWFUL! They bury everything in the FAQ's and point to those when there is a question. You will get an email the day after your order saying that your order will normally ship in 2-3 days but when you contact Customer Service you are told the "FAQs" say "3-4 weeks". They will offer a "FREE GIFT CARD" with no disclaimers when you purchase but then tell you when they send you the card that the "FAQs" say blah, blah, blah - this is when you find out the gift card is only good on phone cases and only good if you spend more than the gift card. I still haven't received the "free" purse that was supposedly added to my order nor have I received an answer.

I order online all the time and thought I would give them a try as I love to change out my phone cases. It seemed like a good deal and since there were NO disclaimers when I purchased, I placed the order.

If you don't mind waiting almost 5 weeks for your order and don't mind vague offers with hidden disclaimers then this is the place for you.

Date of experience: October 17, 2017
Louisiana
1 review
0 helpful votes
Follow Carol G.
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I have never been so disappointed in a product in my life! I ordered 6 skins WITH CASES. I received 6 stickers for $40. And it took forever to get my stickers! I WANT MY MONEY BACK!

Date of experience: October 14, 2018

Overview

Mgramcases has a rating of 1.1 stars from 179 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mgramcases most frequently mention customer service, tracking number and automated email. Mgramcases ranks 207th among Mobile Accessories sites.

service
36
value
29
shipping
32
returns
28
quality
28