MetroPCSReviews 484

I couldn't be happier with Darian's service. I needed a full factory reset. With no password it seemed impossible. He tried so many different ways, and they were all dead ends. He spent a lot of time trying and he finally got the reset. He was patient with the situation. He spoke in terms that I could understand. He was very good at social distancing. I wish I could give him a 6th stars.

I went to the metro PC's store on El Dorado in Stockton CA. I was told my phone would be mailed to me directly at my residence then with no avail the employee said it would arrive at that store with no avail then after almost 2 weeks it went to the Metro PC's store on Porter Ave. I spoke to Jim whom gave me good service so far &: said he would take the phone to El Dorado for my convenience. When I arrive to pick up my warranty phone the female workers told me I needed to give them the useless phone before I could get my warranty phone that I paid a lot of money phone. No time before did the employee fix her mouth to tell me that prior. Her & her other co-workers were snickering about the situation you would of thought I was getting service from a Jr high school & not over grown employees I received terrible service. The worker didn't tell me I needed $23.00 to receive my phone either. I felt like they got a kick out of giving me aweful service. I wouldn't of treated a stray dog the way they treated me looking at one another and giggling. So sad. I need my phone. I was never told anything about bringing the broken phone when the warranty phone arrives. I brought when I went in to show her how it wasn't holding a charge. That was the worst device I've had with Metro PCS. This occured Jan 20 2021. I feel like I got robbed I need my phone.

A metro PCS era ótima mas depois que a T-Mobile comprou a metro ficou péssima a internet é tão lenta que da até desgosto vou mudar o mais rápido possível.

Jan. 6,2021

URGENT MESSAGE TO METRO/PCS: I was sold a Stylo4 phone in Vero Beach that is a fire hazard and suffers from numerous other defects. Within the warranty period, I called both MetroPCS and LG to inform them that it is a fire hazard, is overheating, the battery is expanding and pushing the back cover off, not charging properly, arbitrarily changing the system language from English to Russian and Spanish, and does not respond to touch commands. After seven phone calls, your sales staff in Vero Beach and your corporate office in Port St. Lucie refuses to help me. Before I alert the media, file a class action suit, and file a criminal complaint with the FTC for deceptive sales practices and knowingly selling defective phones, I'd like to talk to a corporate manager for a mutually agreeable solution.

Most sincerely, Alan W.

For 2 months my sons line that's on my account has not worked, we have called several times and done all of the trouble shooting that they walk us through to do, we have made several trips to the store its self and they have done their troubleshooting and still I'm paying for a line THAT DOES NOT WORK! After being a loyal customer for over 5 years I didn't think it was to much to ask for a one month credit for his line even though its been 2 months that it hasn't worked and they tell me its impossible to give a credit, I call bulls*** they just don't want to credit back what is rightfully owed to me! I wish I would have never switched to metro from at&t at least they know how to take care of their customers WHO ARE THE REASON THEY HAVE A PAYCHECK! If I could give a -15 stars I would...

I live in Maine. The only metro store is portland, two hours round trip. Much higher COV19 numbers then where I live. I cannot order a phone online even though the link says I can, it only shows phones with ‘go to store' option vs add to cart. The store never has my phone in stock. I added a new line just for a spare phone and cannot seem to even use the line. Customer Service told me to chat with virtual assistant because they have no idea why I cannot order online. If this is a joke, it is not funny. Today, I regret being a metro customer. My last two trips to store were nightmares. Bad information, nothing in stock, had to call customer service when I got home just to use device... it should not be so hard to get a phone... they have no way to leave feedback either.

From day 1 I've had nothing but problems with this service. When I started this plan the phone I purchased had a defective port & I had just left the store and they would not replace the phone. I ended up spending 600$ on phones. Now for the past 4 maybe 5 months I've been getting calls and text from other numbers saying i text or call them and i have no idea who they are. The supervisor was so rude and condescending that i hung up on her. Oh and let's not forget the month they turned my phone off a week before my bill was do. I would not recommend this company for reliable service or good customer service. And if you want reliable connection to internet or data, dont go here. They act like it's no problem to ask us to pay for a service that they are not providing us! I'm leaving and never coming back!

I called to see why my internet on my Galaxy Note 8 was running slow. They refreshed my phone and I haven't had internet since. My phone is only 6 months old and I bought it brand new. It was working fine with slow internet, before I called metro pcs customer. Now they say it's the towers or maybe the phone. I took it back to the metro store they ran test and could not help. They said I could trade the phone for equal value but they would only give me a Samsung A21. I just want the internet back. I have been a customer for 7 years. Please help me. Email or text me with an answer.
Thank you

I have been a Metro customer for 4 years and I don't use my phone except to text and call. I have been saving voicemails from my brother for over a year. He passed away and it was nice to hear his voice. Today all my saved messages disappeared. I tried to retrieve them and there was no option. I called 888 number to talk to a computer for 20 minutes before I could get a person. Finally get someone from a different country and explain 300 times to her my issue. She tells me I can only save a message for six days. Told her she was wrong because I had some of them from March that I JUST LISTENED to. She said there is no way to retrieve them so I say, "okay, bye." Waiting for the survey at the end of the call, asked how my experience was? On a scale of 1 to 5,5 being the best how was MY experience? I hit 1 because there was no zero and then was hung up on.

I have contacted Meteo PCS about the same issues on no less than 10x... closed screen dropped calls and the warning sign (shown). I have gotten a literal run around from the store, customer service, tech support, Samsung diagnostic centers, insurance and warranty administrators. These are the most Ipoorly trained group of folks I have ever seen
I have never rec'd the same directive twice. These reps are making up solutions as they go along. There are no standard policies and procedures. I have. Been lied to and passed on to another person with less solutions than the last. I am guessing they hope I will tire and give up. I am frustrated to no end. My advice is to NEVER EVER TO DO BUSINESS WITH METRO PCS, no matter how cheap you think they are.

If there is a zero rate, I would happily give it! For years, I have been paying insurance for my new phone, now my phone is acting up and I made claim, the claim was accepted, the funny thing about this scam company is that after paying $200 detectable / service charge, they are going to replace my phone with a refurbished / used phone. Also, the payment for insurance increased (doubled). When I purchased my new phone from Metro PCS, they told me that if I purchase the insurance, they would replace it with a new phone if anything happens to my phone, 3 years later they say they can only replace it with a refurbished / used phone.
This scum / fraud company, please be careful!

I been with metro since may and never again will I buy a phone or have them as my carrier. First I bought a 300 dollar phone that was suppose to be new wasn't then to top it off as of June I had same plan and I guess they put it upon them to change it. Months later my bill raised to different plans I never asked for every month I have to call them because the plans was changing to no explanation other than I'm sorry let me fix that. I'm done... I will never have nothing good to say or ever return to them...