Metro

Worst delivery service ever! I have had nothing but issues with the delivery team they use. I switched to Longos over a year ago and never ever have a problem with deliveries. Sometimes I order still from Metro if Longo's doesn't have a time I need or a grocery item I need. The driver this time said he was here at 5:47-6 and no one was home... I had fast food delivered at 6 no issues. Last time they said the road was blocked, called the police to confirm and that was a lie as well. They keep offering $15 gift cards instead of fixing their delivery issues! Now I have to wait until tomorrow between 2-4 to have them delivered. I have dinner guests coming tomorrow and now no time to prepare the food

Metro is most expensive supermarket for no reason. Like many greedy companies they hiked all their prices at least 10% to 20% for inflation, and ended up making 9% more profit last quarter at customers expense. Inflation was mostly driven by gas prices for transportation, but big companies usually have their own transportation system and gas supplies which they buy in bulk at lower prices. Also feel Im paying more eventhough Im working more by using quick checkout because no regular cash register checkout open, and have 3 or 4 kids standing around chatting doing nothing. Why is same product here more expensive than any other store? Not better service just higher profit margins, shame on Metro I dont shop there anymore. Companies like this will be respinsible for recession.

Employees at the pizza oven, terrible actitud they burnt my pizza then without saying sorry they told me we are going to make another one so I have to wait, when I got to my house found out the second pizza was burnt too.

I am housebound and was ordering delivery from Fortino's in Hamilton, Ontario. They have a "policy" of charging more for online groceries, even before delivery and other charges. The company gives no reason for this. While this was aggravating, I did not have many choices until recently. Today, I tried the Metro online grocery delivery and they were great: the produce was fresh and unbruised and the delivery person was polite and cheerful. Best of all, for a week's groceries, the bill was about 50 dollars less than for similar products from Fortino's.

Too many arrogant workers...ask a broad an aisle direction and she ignored my first two requests. The store should shut out these unionized SOBs! Go to No Frills on Island Rd instead.

Hi I am writing a review of the Yonge Street store. Great service from polite staff-Both the service desk person and cashier were polite and professional. I am always impressed by the management team and the customers. I can only say positive about this store and Bayview. I can appreciate their hard work and efforts considering the crisis we are in. Keep up the great work ladies and gents!.

My husband and I have used our local Metro store for about five years because of its convenience, being situated just across the road from where we live. However, it always appears that we are under over-zealous scrutiny from security and staff each time we visit. We have no idea why…we spend a lot of money each time we shop and certainly don't act in a suspicious manner. Perhaps it's because we are a mixed-race couple, maybe dress too casually or are considered scruffy, too fat, too old, or a combination of biases? I understand a rise in the cost of grocery items correlates to a rise in shoplifting, but seriously, enough is enough already.
We have experienced a plethora of odd incidents relating to staff following us, scrutiny from till operatives as we walk down each aisle and staff has literally breathed down our necks at the self-checkout, even when putting on my gloves after paying. Although we have joked about this problem, the realization that this does not happen elsewhere has clinched the decision to call it quits and not visit the store again. I believe it's better to have some self-respect and not allow retail employees to treat you in this manner… so Metro at 221 Lloyd Manor Rd, Etobicoke can go and do one…maybe hassle someone else with their "isms" for a change.

I have a metro ap. It was linked to airmiles. I think it was a stupid idea. Went to metro, product on sale, on metro via airmiles. Won't work.
Why do you need a metro app if you still need to be log in to airmiles.
My 3 experiences at metro have been horable.

Metro, at 3090 Bathurst Street, had their plain clothes security Indian looking guy, racially profiled me for weeks and last night I reached my limit and confronted him and let him know that I knew who he was and that I was recording him for weeks, he just said "yeah?", dropped his fake shopping meat back in the freezer and disappeared….the night before, I watched him the night before and watched him put his fake shopping in his hold up buggy by customer service leaving meat, juice and milk more than two hours out the fridge, and not in accordance with health Canada regulations, just so he can stalk and follow black people only, while the white people walking off with stuff in the boobs, crotch and pockets, but they too busy harassing black people. Shopping while black, well I took my business elsewhere and walked out because I would never shop there again, nor would I ever give them another dime, after spending $2500 monthly there and minding my own business, I still can't shop in peace, we'll the night before, he did the same thing so I turned it around on him, by turning around and following up down every isle to see how he liked it, looks like he was uncomfortable 😳, well sir, that's how it feels. I have my recordings, and I intend to file a human rights complaint. Bunch of losers discriminating, kept watching, didn't see him, not once, followed the white people, well now that I have him picture and recording, I let every black person I know share it, complete idiot!

Metro head office please answer this.
Why are you making clients buy multiples items of the same product in order to save. You advertise 2 for $6.00 or one for $3.49,2 for $8.00 or one for $4.99,3 for $9.00 or one for $3.39 and so on... doing so you are making MUCH more profits
On the picture attach you have 2 for $5.00 or one for $3.39... you are already making a decent profit at 2 for $5.00 but a $#*! load more when you sell two one at a time
People living alone or on a tight budget cannot buy two items of everything they need.
You are taking ADVANTAGE of these people while making much more profits.
Shoppers beware of these thieves

A week ago, I purchased Compliments Brand 2L soft drink at $1.15. I went in today to get another bottle or two. They had a so-called "sale" on...two bottles for $3.00 or one for $1.99. You are either forced to purchase more to get a "deal" or spend a lot more just to get one. The "deal" price still hiked each bottle up 30% from a week ago, or if you only wanted one, it was a whopping 82% markup. This is just a small example of the wool that they're trying to pull over our eyes. It's "take the deal, spend more money or else you're going to be penalized". Absolutely disgusting how you're taking advantage of customers.

Placed my order, on delivery day waited 30 min after my time slot was expired and didn't receive a call or the delivery.
I called costumer service and they checked with the driver and he said no one was at the residence so he left. After further investigation with transport department they found out he was lying. So they apologized and said someone will call you in a hour to figure it out. A hour later I get a call from the driver. I said I was just down the street filling up fuel, I'll be there in 5 min. The driver said ok.
I get back home and the driver took off without even a phone call. Wasted literally the whole day!
I called 4 days in a row to speak to a manager or supervisor and I have yet still not heard a response or e-mail. Absolute worst service and lack of courtesy I have ever experienced for grocery shopping on line. I will never recommend metro.ca to anyone

MY grocery order was scheduled for Dec. 31st 12-2 pm I called at 4:00 asking for a delivery update. They said no one was home & called. Left a msg. I'm house bound and this did not happen. Re- scheduled for Jan 2, no show. Promised delivery for Jan 3, no show. Called and said delivery would arrive@ 6 pm 8 pm called and said in 15-20 min. 10 pm called again. No record of any delivery request, truck returned to terminal. Metro associate says that they lie to cover up incompetence. Assured supervisor would call the next day and that too was a lie. Never called. Will never, ever use their service again. Shoppers beware!

Generally amiable staff with one glaring exception - the gray haired black woman in customer express check out who physically abuses customers, my wife included, insults on a regular basis, spreads lies to other staff in loud voice and pukes racist insults against white people! Of all things! Management does not know what a destructive monster they have on their hands. After 11 years her latest tirade has caused 16 of us to avoid this hell hole now and our buoycot is spreading. NO ONE deserves that type of overtly aggressive hostility simply for shopping!

Late deliveries.
Cancelled deliveries.
Ordered tomato sauce and they didn't send it even though I allowed substitutions.
Complained about this and they sent me a promo code which didn't even work.
Let them know about the promo code and they haven't responded.
It's been weeks.
Terrible service and terrible customer service.

I don't like metro they seem very dirty and expensive I like classier markets like remark or farm boy from London not... And the service from staff at remark is so nice.! Thank you!

Father fell in store due to crumpled carpet in entrance. No offer of help from store, no ambulance called. Staff said they tried to get management to fix, but nothing.

There is a contest with Metro stores that expires August 2,2023, Add a Little More Fun with Irresistibles and Selection. You are supposed to get a separate receipt that provides a code that allows one to enter if you buy at least 2 of the products listed before. I was eligible for an entry form. Today I asked for one and was told that it does not always print out and he could not do anything about it. How about contacting higher up at the store? I noticed that this person was working previously at Customer Service in the store. He should be fired. Someone that allows things to stay broken should not be kept around. I actually am owed 2 contest entry forms. The other was with a cashier that I did not know that I did not receive the entry form until I left the store. She also previously did not put through the Airmiles Card. I was allowed 15 Air Mile Points and finally got them in the store. That was a few days ago. I did not have the time or desire to try to argue the point with someone else. I am a retired disabled senior who has gone to that store, 425 Bloor Street West, Bloor & Spadina over 25 years. I would contact Metro electronically but I did not find anywhere to do this on a Metro (English) store website.

My grandma went to metro for a sale (chicken) once she got there, there was no meat out, so she waits at the butchers area for 30 minutes waiting and someone finally comes out, they wondered around looking for someone and finally they found a guy. He said he could get the chicken for her but he had to skin it. Why say the sale is open if the chicken isn't even ready to be sold.
So after she's got her chicken she sees a sale for bacon so she grabs some and once it's scanned it says it's not for sale, so the lady says u need to go to customer service for a rain check. She goes to customer service and someone calls the manager, he doesn't answer, calls again, no answer. Awhile later he calls back and finally shows up. He tells her that the bacon sale sign was pushed over and it wasn't for the bacon she grabbed, so she gets the bacon thats for sale and it shows up not on sale too, she goes back to the manager and finally, almost 2 hours later, she gets the bacon for free. Terrible terrible customer service. Do better metro!

I did my grocery this morning at 395 wellington Rd, london at metro ather my night shift as a nurse, I was so shocked to notice that the plastic bag that the lady put my grocery had a used kleenex inside, that's very gross! I still in choc, this is very unclean and lack of respect and consideration for customers. I was about to return to the grocery but was too tired after a longue nighf at work. Please use your garage and wash your hands, be clean and respectful for customers, I do that for my patients and I expect people who work with customers to do the same.