Mercari

Bought a rice cooker. It arrived wrapped in plastic bags and tape. Upon cutting the tape off, I noticed the item was dented. I immediately filed a claim with Mercari with photo evidence of the damaged item. They denied my claim and won't give my money back. I deleted this app and will never EVER buy anything from these scammers. BEWARE!

I received a pair of shoes today that so strongly smelled of mildew that I had to put them on the back porch because the shoes could be smelled throughout the entire downstairs of the house. I immediately filed a request to return the item, following all of their requirements and was simply responded to with the statement ' your case has been closed '. I was then ghosted when I wrote back to requested further explanation and reasserted my desire to return the unusable item. Buyer beware that this site may not grant you a return even in the most cut and dry situations. Negative stars rating, if that was possible.

I order a product and was sent a mini sample. (Samples have no box or covering to show it has never been opened). That's because, they are samples, not something to be sold!
I returned the item and Mercari refused to refund my money saying I did not return it going through their usual process!
I am now without a product or my money.
That is called THEFT

Not worth it. You buy an item that you found, get it shipped, says it's delivered yet NEVER was, as I was home, and they require you to do all the work to create a claim with USPS. This is a joke, boycott this site. Worth just buying from Amazon and/or store as they are least take responsibility if not received or damaged. This site is a joke.

Customer support closed my account due to an aromatherapy item that was listed as FDA and it was not. They were extremely rude and very unhelpful. They had no apparent reason for closing my account. One of the worst experiences I've ever had.

I purchased ear pods. Within 2 days they would not hold a charge. I kept emailing Mercari But no one would reply until after my 3 days was up, meaning I cannot return. I kept emailing them because it would not let me rate it But again nobody got back with me and they rated it themselves which released my money to the cellar so I could not return. My item was used a few times and is now in the garbage because it doesn't work.

If mercari is closing your account and not letting you transfer your funds report any charges from Mercari If you purchased anything recently asap! They really hate that and they will always lose against credit card companies! They stole $80 from my account so I reported $400 worth of charges from them and got it all back with Amex! Someone should sue them

I ordered a CD from Mercari using a credit card. They withdrew the funds immediately and then emailed to say the item would not be sent because it was damaged during packing. But they would give me a "free" CD to make up for it. I asked customer service to just return my money. They emailed to say they wanted a photo of the item and an explanation of how it was damaged. I took a screen shot of my confirmation and their email saying the item had not shipped, attached it, and sent it to them. I also called with the same message but no one called back. Hard to tell whether they're criminals or just incompetent.

I bought an echo show from a seller.it worked perfectly and there was no reason for me not to rate the seller. But immediately after I rate the seller the reported the device stolen and amazon disabled my device and replace him with another device. I told Mercari about the scam and they didn't even read the complaint.my point is they get the three days ratings before pay right what are they doing to prevent this type of scam. Now I have a device that don't work whilst the seller have my money and another device from amazon. Mercari is not safe they don't protect the buyer

I made a purchase that was delivered damaged. The seller confirmed it was damaged but it was not provided anywhere in the posting. When I asked for a refund she went non responsive. When I went to customer service they essentially said there was nothing they could do. Stay far away from this company. They are set-up for money only. They knew they have a seller who is selling fraudulent merchandise and still do nothing. They closed the issue without resolving it even though they knew it had yet to be addressed. The closed it on their own.

Mercari stole shipping money from me. They did not attempt to resolve it at all. I am a 5 star customer and they treated me like a robot. Terrible customer service towards sellers. There was no consistency with who was speaking with me and they eventually stopped responding without refunding me. Their policy is robbery.

Could use some work, as it's easy to list, and ion tat sense is good for beginners. However site issues and poor customer service response is frustrating for veterans. App works better than main site. Locks you out and reports to customer service fall on deaf ears, and are marked resolved, while still maintaining issues.

I ordered an item that arrived broken. No fault of the seller. The refund is still "under review" after three days. I sent pictures and all the info and there has been no response. An incredibly frustrating experience. I will NOT be purchasing through this company again. NOT recommended.

Buyers are unable to critically rate sellers if the buyer chooses to return an item, so if/when the buyer is unhappy with the seller for whatever reason, however egregious, if the buyer wants his money back, he The biggest problem with Mercari is that buyers are unable to leave a review for the seller. This fosters inaccurate and bloated 5 star ratings for the sellers and buyers having no way to tell whether or not they're about to deal with a shady seller. Mercari also gives each seller an automatic 5 star rating after a period of 3 days has elapsed if the buyer hasn't left the seller a review. Most of my transactions on Mercari have been good, but I have no way of warning others about the one really bad seller who pulled a bait & switch. That seller currently has 4,283 items listed as of now, so there will surely be some very disappointed buyers in the future.

I purchased a kerosene heater from a seller on this site. The item was listed as in fair condition and the description stated the heater just needed a new wick. The item arrived covered in filth, missing the wick knob, and the fuel cap was not able to be removed. The back side battery casing was corroded and would not accept batteries. I sent pictures and details of the item not being as described. The company responded and told me to "try a wrench" to get the fuel cap off (which was insulting). Ultimately they denied my refund. Fine, $27 plus shipping went toward trash- I rolled the dice and lost. But, if you'd prefer not to gamble I'd suggest shopping elsewhere.

If I had done more research, I never would have used this site to purchase a used sprinkler controller.
What was shipped was not what was described, not complete or usable. Their customer service was no help and their reasoning about denying my return was in violation of their stated policy. If any want to use this site they need to read the fine print and question the seller closely about the product, its condition and functionality.