Mercari

This site has a maze of hoops and requirements buyers and sellers must suffer thru in a convoluted time frame if anything goes wrong with a transaction. It seems to be designed to frustrate users to the point where they will stop trying to get resolution. If that's just because of poor design and not the intent, it is the outcome. I've made a handful of purchases, and a couple of sales. I've had issues with many of them. Be prepared to wait and wait for ham-fisted support, and perhaps even lose money if you interact with this site and support.

My latest purchase was from a fraudulent seller who printed a UPS shipping label and later told Mercari that I received the item while UPS claimed that they never received it. I have been trying to resolve this nearly $300 issue for more than ten days now. My latest reply from support asked me for the item number, which is literally the first thing in the Subject line of each of my many emails to support...

I bought Balenciaga shoes for $676.00 and the seller sent empty box. Mercari didn't refund me even after i sent proof of pictures that box was empty. Do not fall victim to these scams. Make sure to pay with credit cards that will protect you or just do not use this platform for any purchases.

I purchased a set of pillowcases and when they arrived, they were not the pictured pattern, but in fact a different set from another listing of the seller. I notified the seller that they sent me the wrong item. Little did I know, you only have 72 hours to let Mercari know or they will automatically rate the seller and complete the purchase. Then a day later, the seller relisted the pillowcases I originally purchased. Mercari won't do anything. Never purchase from here because it's likely you'll get screwed over and no one cares.

Two buyers got my name and address reported they sent package and it was never sent! Mercari held onto $565 for several weeks. I've sent 15 or more requests and zero response. I fear identity theft in one seller that received all my info, I paid and then she immediately cancelled. If you receive no product or damaged YOU CANNOT Leave a review. Only good completed sales allow reviews. DO NOT USE mercari please. Save yourself the nightmare!

Bought items from two sellers. Neither shipped. Mercari just lets them cancel; no chance to review seller or warn other buyers. But if you look at the seller profiles they haven't shipped an item in three years. It's just cancellation after cancellation. Mercari looks like a scam to me - just a way to collect your data, take your money, play the float (earning interest while they have your money) then cancel with no penalty to the fraudulent seller. Seems like a scam site, so stay away.

Mercari does not grant returns. Immediately after rating an expensive purchase i noticed a tear in the item. I offered proof of this but this app would not accept a return because i simply accepted the order. I find it extremely unfair and feel like i got taken advantage of because i did not see it at first! Mercari knows of this and will not offer any help or support…there are several other shopping sites that sell used items, and i swear by NEVER giving this app any attention or support because all of the other apps would never nor never have done this to me. For example, POSHMARK offers dual refunds if a mistake like this was made (this happened to me). I will forever hate this company because they did me wrong and did not support a very loyal user! What company can run a successful business if they do not take care of its customers!? I pray on this company's downfall. Don't waste your time with this app because they won't take care of you!

Without a way to report fraud, requiring reviews as soon as you accept a shipment, not being able to properly test or evaluate products, and general 'no refunds' policy. It seems like Mercari as a platform has been designed from the ground up to enable and facilitate scams.

I bought an item 8 days ago and it is not yet shipped, only the label printed. They overcharge on item and shipping and this is the "satisfaction?" Will not respond, just get run around. First they say wait 3 business days, then a week, STILL I can't get them to refund me! Good luck, go to Amazon or eBay.

I contacted Mercari because I had an unknown charge on my credit card statement. I talked to one person to the next about wanting a refund on an item I never purchased. Each one of their associates wanted me to confirm information for an existing Mercari account. Such as phone number,
Email and Shipping address. After I repeated over and over I did not nor have I ever had an account with them, let alone ever heard of their company. I've also sent over a screenshot multiple times of my bank statement. That's ok because I've contacted my bank to dispute this charge and I'll continue to write bad reviews on different platforms about this company because people need to hear what kind of shady business this is. This company has done absolutely nothing whatsoever to be helpful. How many people do I need to speak to and repeat myself and information to until they actually refund me?

I've been working with Mercari for over a year. Let me say that different, I've been working FOR MERCARI. I'm easy going and organized, yet this company seems to think they can mess around with you at every stage of the sale. They are POOR communicators and don't express much value the customers or the sellers. Especially the sellers!

Too many times, I've tried to write to them to only get a generic message back. It is like talking to a computer writing them. And, it gets you NO WHERE, until hours or days later they decide you were correct all along. Emailing them is like talking to the wall.

Disappointing is the word I'd use to describe their performance. It always takes them too long to get it right. Shows little care for sellers. Disappointed, and cost me money.

Mercari has turned into a disaster for sellers. They added additional seller fees. Unlike several other apps they haven't figured out how to negotiate rates for shipping. I sold an item and when I weighted prior to listing then USPS said it was over a bit. They charged me but instead of charging me what USPS would have they rounded up to the nearest pound. Mercari allows you to pick a label by pounds and ounces. I took the same Amazon box to the post office and asked them with the weight mercari claims my package was and the rep stated it was 8.50 to ship but mercari insisted it was rounded up. Which means they are over charging everyone because they are only basing shipping in pounds.

Not only is their shipping ridiculous their customer service is equally not as helpful. Just stay away from them

I won't order from them again. Some of what we ordered arrived broken and there is really no way to contact the seller (who I am sure would have liked to solve the problem) and if/when you do finally reach someone they really have no interest in being helpful. We decided it was best to write it off, but won't do business with them again.

I've been a seller on Mercari for approx 2 years. I have over 70 5 star reviews. I purchased a Chanel bag to resell for $1,600. When the package came it was stuffed with wrapping paper and no bag. I contacted Mercari and they offered me a $1600 credit to use on Mercari. I financed this bag and have to continue making payments on it so told them I don't want credits, I want a refund. They refused and sided with the seller, issuing them their full payment for the bag. I've now contacted American Express and am starting a charge back. Do not sell or buy from this website unless you don't care about losing your money. I will never go back and will stick to Poshmark.

I will never do business with this company ever again as a seller or a buyer. As a seller you get no protection and they always side with the buyer. You get a lot of crazies. I will be pulling all my items from this site. Had a buyer request a return because she did not read the description on a pair of converse shoes listed as juniors size 5/women's size 7. People cannot be this dense. I will just give away my stuff like I did before because I sure don't want to deal with people who don't have any reasoning skills.

A user on Mercari purchased my item. Immediately after receiving it they requested a return. I never received tracking or the money for it. They do not pickup the phone or respond to emails. I basically got robbed for my merchandise and Mercari did nothing about it. I'll be filing a police report and a civil case against Mercari. Stay away from doing business with them. I relisted my item but it's been days and I have not gotten a response from anyone.

Received an item in the worse shape than promised from a very smoky house (so bad, I would not even donate it, it is in a really bad shape) and support cannot do anything about it. Moreover, since I did not write a bad review first and contacted the support and buyer hem first giving them an opportunity to fix it before writing a review, I let go apparently of my right to write a review. What a nonsense! Terms and conditions are one sided and pretty much on the seller side. Use e-bay, poshmark and other sites not to be in the same situation as me

Don't ever buy from this company before reading their very limited return policy. It can easily be abused by sellers. You have three days to return and if the seller writes their description in the right way it is impossible to return anything. The customer support is terrible. There also appear to be very serious issues with sellers not getting paid or getting their products returned.

I am appalled. I should've looked at customer service reviews before I put my order in so many unhappy people with this company. Well, I am with you. All these people must not have graduated from high school. They don't even know what the 50 states are they say they shipped to 50 states I'm in Alaska. I'm in a state in the United States this is so wild. I have never encountered so many nonsensical people in my life. They say that Alaska in Hawaii do not get USPS or FedEx deliveries. I get them all the time now I can't even contact the seller because she graded out twoblooms don't order from them because they can't figure out the United States map and where to ship to, so someone might even get your order and not you. They have me going round and round. Allen just wants to tell me that he cannot ship to me because they only ship to the 50 states laughable and rude. Do not order from this company please. It's a bad idea.