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I bought an echo show from a seller.it worked perfectly and there was no reason for me not to rate the seller. But immediately after I rate the seller the reported the device stolen and amazon disabled my device and replace him with another device. I told Mercari about the scam and they didn't even read the complaint.my point is they get the three days ratings before pay right what are they doing to prevent this type of scam. Now I have a device that don't work whilst the seller have my money and another device from amazon. Mercari is not safe they don't protect the buyer
Cassandra S.'s review of Mercari earned 44 Very Helpful votes
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This company will not assist if you never receive your package. They finalized my purchase even...
That sounds like a frustrating experience and we'd be happy to take a second look into it. If you have the time, please send our email support team a message at contact@mercari.com and a representative will follow up with you directly, Cassandra. We apologize for the inconvenience and look forward to hearing from you soon! -Team Mercari