Mercari

I have used Mercari for years and typically have no issues. I am a seller. The problems arise when there is a shipping issue or if you need to contact mercari at all. If you select a shipping label that turns out to be too small once you package the item completely you have to cancel the sale and hope the customer will repurchase it once you listed again. They don't offer a way to upgrade your shipping label through them. They also give false information about upgrading the label at the post office. Which you cannot do, unless you want to repay the full price of the label. It also takes eight to 10 hours for a response to each statement you send. Most recently I tried to provide feedback that I was given the wrong information by multiple agents and was given an answer to questions I had never asked about delivery dates. Again, if you can manage to have no issues, it's a nice way to earn some extra money. But if you run into trouble, God help you.

Mercari allows fake Apple products to be sold on their site. Then when the buyer provides documentation from Apple that proves it is a fake, they tell you it is too late and you're sh%t out of luck. Terrible customer service. STAY AWAY!

Without a way to report fraud, requiring reviews as soon as you accept a shipment, not being able to properly test or evaluate products, and general 'no refunds' policy. It seems like Mercari as a platform has been designed from the ground up to enable and facilitate scams.

Purchased something for the first time through this website, firstly if you have an issue with part of an item (of multiple items) you have to return the entire purchase, they should limit sellers to sell single items for this reason but don't. They don't encourage or support buyers for sellers improperly packaging items to prevent damage. If you return an item or have any issues you cannot rate the seller. This site is terribly run, there's no organization, there isn't any protection or support for buyer. I do not recommend and will never buy anything from here again.

I bought an item 8 days ago and it is not yet shipped, only the label printed. They overcharge on item and shipping and this is the "satisfaction?" Will not respond, just get run around. First they say wait 3 business days, then a week, STILL I can't get them to refund me! Good luck, go to Amazon or eBay.

Mercari does not grant returns. Immediately after rating an expensive purchase i noticed a tear in the item. I offered proof of this but this app would not accept a return because i simply accepted the order. I find it extremely unfair and feel like i got taken advantage of because i did not see it at first! Mercari knows of this and will not offer any help or support…there are several other shopping sites that sell used items, and i swear by NEVER giving this app any attention or support because all of the other apps would never nor never have done this to me. For example, POSHMARK offers dual refunds if a mistake like this was made (this happened to me). I will forever hate this company because they did me wrong and did not support a very loyal user! What company can run a successful business if they do not take care of its customers!? I pray on this company's downfall. Don't waste your time with this app because they won't take care of you!

I contacted Mercari because I had an unknown charge on my credit card statement. I talked to one person to the next about wanting a refund on an item I never purchased. Each one of their associates wanted me to confirm information for an existing Mercari account. Such as phone number,
Email and Shipping address. After I repeated over and over I did not nor have I ever had an account with them, let alone ever heard of their company. I've also sent over a screenshot multiple times of my bank statement. That's ok because I've contacted my bank to dispute this charge and I'll continue to write bad reviews on different platforms about this company because people need to hear what kind of shady business this is. This company has done absolutely nothing whatsoever to be helpful. How many people do I need to speak to and repeat myself and information to until they actually refund me?

I ordered a hair piece on this site and was sent a garlic crusher 2 weeks later. The help desk said the sale was final and nothing they could do. And of course the seller never communicated with me whatsoever. How is this place still even allowed to sell things on the internet? They should be banned!

Mercari has turned into a disaster for sellers. They added additional seller fees. Unlike several other apps they haven't figured out how to negotiate rates for shipping. I sold an item and when I weighted prior to listing then USPS said it was over a bit. They charged me but instead of charging me what USPS would have they rounded up to the nearest pound. Mercari allows you to pick a label by pounds and ounces. I took the same Amazon box to the post office and asked them with the weight mercari claims my package was and the rep stated it was 8.50 to ship but mercari insisted it was rounded up. Which means they are over charging everyone because they are only basing shipping in pounds.

Not only is their shipping ridiculous their customer service is equally not as helpful. Just stay away from them

I've been working with Mercari for over a year. Let me say that different, I've been working FOR MERCARI. I'm easy going and organized, yet this company seems to think they can mess around with you at every stage of the sale. They are POOR communicators and don't express much value the customers or the sellers. Especially the sellers!

Too many times, I've tried to write to them to only get a generic message back. It is like talking to a computer writing them. And, it gets you NO WHERE, until hours or days later they decide you were correct all along. Emailing them is like talking to the wall.

Disappointing is the word I'd use to describe their performance. It always takes them too long to get it right. Shows little care for sellers. Disappointed, and cost me money.

I've been a seller on Mercari for approx 2 years. I have over 70 5 star reviews. I purchased a Chanel bag to resell for $1,600. When the package came it was stuffed with wrapping paper and no bag. I contacted Mercari and they offered me a $1600 credit to use on Mercari. I financed this bag and have to continue making payments on it so told them I don't want credits, I want a refund. They refused and sided with the seller, issuing them their full payment for the bag. I've now contacted American Express and am starting a charge back. Do not sell or buy from this website unless you don't care about losing your money. I will never go back and will stick to Poshmark.

Unbelievable! Stanley mayhem strikes me! I'm furious! I bought 2 Stanley's and my gut told me not to, but I really wanted to buy one for my friends… 200 dollars and I'm out! No idea how they will resolve this issue but I'm furious for being the freaking idiot who fell for it!
Don't buy from here or just be so careful!

Received an item in the worse shape than promised from a very smoky house (so bad, I would not even donate it, it is in a really bad shape) and support cannot do anything about it. Moreover, since I did not write a bad review first and contacted the support and buyer hem first giving them an opportunity to fix it before writing a review, I let go apparently of my right to write a review. What a nonsense! Terms and conditions are one sided and pretty much on the seller side. Use e-bay, poshmark and other sites not to be in the same situation as me

A user on Mercari purchased my item. Immediately after receiving it they requested a return. I never received tracking or the money for it. They do not pickup the phone or respond to emails. I basically got robbed for my merchandise and Mercari did nothing about it. I'll be filing a police report and a civil case against Mercari. Stay away from doing business with them. I relisted my item but it's been days and I have not gotten a response from anyone.

Don't ever buy from this company before reading their very limited return policy. It can easily be abused by sellers. You have three days to return and if the seller writes their description in the right way it is impossible to return anything. The customer support is terrible. There also appear to be very serious issues with sellers not getting paid or getting their products returned.

Bought a rice cooker. It arrived wrapped in plastic bags and tape. Upon cutting the tape off, I noticed the item was dented. I immediately filed a claim with Mercari with photo evidence of the damaged item. They denied my claim and won't give my money back. I deleted this app and will never EVER buy anything from these scammers. BEWARE!

I received a pair of shoes today that so strongly smelled of mildew that I had to put them on the back porch because the shoes could be smelled throughout the entire downstairs of the house. I immediately filed a request to return the item, following all of their requirements and was simply responded to with the statement ' your case has been closed '. I was then ghosted when I wrote back to requested further explanation and reasserted my desire to return the unusable item. Buyer beware that this site may not grant you a return even in the most cut and dry situations. Negative stars rating, if that was possible.

I order a product and was sent a mini sample. (Samples have no box or covering to show it has never been opened). That's because, they are samples, not something to be sold!
I returned the item and Mercari refused to refund my money saying I did not return it going through their usual process!
I am now without a product or my money.
That is called THEFT