Mercari

Mercari is preventing me from transferring my hard earned money in sales on their platform. Account isn't closed nor do I have any notices. I noticed when I tried to promote an item and I was told I could not. Said activity isn't allowed unless I updated the app and/or verify my identity but the app is already up to date. About 3k locked inside mercari's platform and zero communication due to covid-19. Dealing with this company has been an absolute nightmare and a hassle.

I had rather quite unpleasant experience with purchasing something on Mercari. Seller (Respect-Collect mercari.com, u, *******/) was selling a Nintendo game. Listed as "xxxgame for Nintendo switch). However, in fine print (I guess it was there at the beginning but I didn't see it at all), it says "case, xxx only". Package arrived with an empty case. Was that a joke, I was wondering. A bit positive thing is Mercari provided me store credit which needs to be used whiten 30 days, but the catch is I am not allowed to leave feedback. So, basically if buyer has any issue with the order, Mercari would give buyer a credit, and not allow buyer to leave feedback. You got it. I contacted seller and suggest to make the item clear, like putting Case only on item subject. Seller rejected me, saying I should just blame myself. Well, please take care, everyone.

After 4 transactions that for one reason or another complete did not, the final straw was when a package was lost in transit for over a month and when it finally came, the contents had been stolen. Mercari told me that I would have to prove that it came empty... which I'm not sure how I can prove that something DIDNT happen. Otherwise I would not get a refund. This is their scam. They practically dared me to file a complaint with the Better Business Bureau...I guess their one star rating couldn't be made worse. They are scammers and do nothing to honor their own Terms & Conditions.

Ive just recently purchased a few things on the Mercari app. Mostly infant clothes and shoes. Things went smooth. Tried to purchase two different crib mobiles for my grandaughter, and they were both "cancelled" by the sellers... weird, but ok, no big deal. Tonight, i went to purchase a baby outfit, and i received a message that said my account has been suspended indefinitely, after, of course, they already took the money for it. WHAT THE? Um, I have no idea why. I use the same credit card, and have plenty of money, so? We'll see if I actually get the refund. I very politely told them to shove it, I like Poshmark better anyway :) moral of the story... believe what you read and beware of these scams. It always seems good at first to hook you. Eventually they WILL take you for whatever they can of you hard earned dollars!

A buyer inquired about an expensive item I had listed. Asked for
Proof of purchase and was given just that. All tags and product still in original packaging. After receiving the product they claim it's inauthentic even though I've provided all the proof showing otherwise. Mercari approved the return without even giving me a chance to prove otherwise and I can't even contact anyone for help. I suspect the buyer wants to swap out my product with a fake of their own since I can see they are a reseller of similar products I sell! Sellers are being scammed with no way to defend themselves. Absolutely unacceptable! I will be taking legal action..

Received package 9days later, the digital frame was cracked and another 4 scratch on the screen but condition is NEW, Mercari refuses refund put me on hold than send me emails 2days later said: case closed.
Seller all get five stars, reject customer complaint and any review.
Stay away this fraud website and scams seller.

In all honesty, I wouldn't recommend Mercari to anyone looking to make a few quick bucks. Not only is every one penny pinching cheap but also nonexistent. People here want everything for literally free! Like $3 with free shipping cheap. Sure I've made a couple sales but literally NOTHING over $20 with free shipping. After fees and shipping, it's actually like $12. The people on Mercari are crazy & rude. It's the homeless man's eBay. Customer service is a joke and pretty much doesn't exist. Save your time and energy. Go to eBay, Posh, or Depop.

This company is literally a criminal organization! They flag and suspend your account stating your selling fake items! When you provide the receipt and authenticity cards they ignore the information and repetitively ignore and respond with pre written excuses and leave you without no options! They make themselves absolutely unavailable for questions and responds through email if your lucky. All for the specific intent and purpose to steal your balance in your account. You can read the thousands of reviews just like mine! They try to break you down and make you give up! I've spoken to BBB I've reached out to FTC waiting for help retrieving my balance of $1306! No help as of yet! Beware of this criminal platform! Absolutely disgusting and criminal company that needs to be taken down!

I bought some blocks for my 3rd graders to use in their lesson from a five star rated seller. They are supposed to ship within three days of the purchase. 9 days later the seller has only answered me once claiming to have left the package in a drop box but refusing to provide any tracking details. I send more messages all ignored. The customer service reps are polite but only make excuses for the seller. If I had bought from a reputable platform I would have what I need right now for my students. Mercari has a rating system that is worthless and engage with sellers who have no accountability. I do NOT recommend these people at all!

Bought 2 comics for $80 to be slabbed from Brian's comics in North Carolina. Apparently, both went to cgc. However one got a ng because there was a page missing. Neither the seller nor Mercari want to compensate me for the time or the money. I find them patronizing when you spend that kind of money on an investment.

So many problems to complain about...#1. Not able to speak with a human...#2. No way to confirm delivery if item is marked undeliverable...#3. They give your money to seller even if you don't rate the delivery...so it's ripe for fraud! Most sellers are great and honest...but a handful are just scammers!

Mercari allows counterfeit merchandise and will close out a buyers account for simply filing a claim. This is even more so when its an expensive item that they make a bigger commission on. They have zero customer service and their platform is a joke. If you've been scammed file a dispute with your bank. They need to be removed and shut down.

Mercari is a haven for Counterfeit merchandise! I cannot believe all the fake Gucci. David Yurman, Louis Vuitton.
I purchased a pair of David Yurman earrings after congirming with the seller that they were real.
I took them to my jewler upon receipt for insurance appraisal to find out they were fake!
It happened several times with different purchases. Although Mercari touts they supervise this activity, they are doing nothing about it?
I even sent them notes for their supposed "experts", advising them on the tell tale signs to look at on these counterfeit items, but that fell on def ears.
They got tired of hearing from me point out to them all the counterfeit merchandise and closed my account? Buyer beware if you want to buy "authentic" merchandise!

The buyer and seller could work things out without the PIA return/refund process, but the site won't let this happen. And there's no way to contact them. All the buttons lead to the same options. I would not sell on here and I'm about to stop buying because it's not worth the headache.

They deleted my account because I have "multiple accounts". When I contacted customer service they were of no use. They did not help. All they said was that their team determined I had multiple accounts. I have a roommate who has the app. I explained that but they do not care. They are money hungry and do not care. I bought an item and the person who sold it was rude. He called me a "$#*!ing $#*!" and told me to "eat $#*!". Mercari removed my negative review of him at his request and he messaged me "I got your review removed, thanks for the cheese (money)". Stay away from Mercari. They are horrible.

Doing some on line shopping and came across the item I was looking for on mercai. After setting up the account, I get an error starting "address couldn't be verified". Suggested using the app instead. Download the app and it gets stuck at the same place on three different devices. At this point I just wanted to cancel out everything and delete all info I already given. To my dismay, the app or website had no clear direction on how to do this. Several emails and generic useless answers about WiFi connection latest software and play store crap, hasn't gotten me anything. They still can't verify my location, they still have information i no longer want them to have and still don't have directions on how to be done with this shady company once and for all.

As a buyer on this app you can find great deals and most of the people are helpful and great. My only recommendation would be to watch for fake products. Some people advertise them as being real when they are an AliExpress special ( nothing wrong with dupes I use them too. Just don't want to pay an arm and a leg for them). As a seller this site sucks. I was hoping to expand my selling opportunities to this site. I made 3 sales first day. Not bad at all! Here's where it gets awful... I'm one for criticism and can take it. But it seems unfair that a buyer can rate you poor without explanation. They received package within 3 days of purchase and received what they wanted. If the item wasn't as expected on my part let me know I can process a refund. But to go ghost and customer service says deal with it is bad business. I think if a poor rating is given an explanation should be required. Now I can go and purchase from competition and rate low to bring their score down.