Mercari

Purchased an item that was listed as great condition with lots of life left in it.
The item wasn't even usable. Uneducated employee closed the return and left the seller positive feedback. BS responses from the "customer" service team.
Contacted seller and they stated they knew nothing about the item and don't accept returns so wasn't their problem!

I purchased a second hand Apple Watch on Mercari. Received it on 12/16, rated them on 12/19 cause I thought I had to... daughter opened it on Christmas and it was locked with an Apple ID. I tried contacting the seller. The response was it was my husbands he forgot, we will call Apple, I'll check my email, try this and this passcode. I contacted Mercari about but of course since I rated the seller I'm screwed. It is unreal that they do not have any buyer and seller protection even after ratings. Stay away from Mercari! UPDATE: since I was unable to communicate through Mercari to provide my PayPal address for a refund, I mailed the seller a letter with all my information. The seller texted me once they received my letter and told me they were refunding me minus shipping. There are still amazingly fair people out there. As for Mercari... not fair.

Back to ebay for good. Sold a few coins on Mercari all of the sudden they send me a message saying that I am sell a Prohibited item. I asked them to be specific so I would know what I did wrong. I listed them under Mercari's own categories. The responded with you did violate rules by selling a prohibited item. That was REAL clear to me!

Boy, did I pick what I think has turned out to be a crappy company to deal with! I'm talking about Mecari, of course! I chose to make purchases from two of their "sellers" and one of the items arrived damaged, due in large part... to poor packaging. And when I tried to follow Mercar's "rules" regarding filing a complaint, all I feel I've gotten is a runaround, non-working internet links from the website and a bunch of crap! My advice, people? Steer clear of this company and find other alternatives... may eBay or Amazon! Yep... From my point of view, this has turned into a horror story!

Mercari does not support nor help you recover funds if the buyer decides they don't want to pay for products they ordered from you. Insurance or Seller Protection is non-existent and if you file a complaint they will close your account you are better off shipping your products yourself and hoping that someone received them on the other end that is willing to pay your odds are be better that way

The worst platform to buy, I was a victim of Mercari. They promise to supported me, never happen.
Joyce P (Mercari)
Feb 3,2022, 6:40 PM PST
Hi Johanny,
Thank you for contacting us regarding the authenticity of the item you have received. This is Joyce and I'll be assisting you today.
I've reviewed your messages. However, I am having trouble determining that the item is not as described. Please attach a few more photos to show the flaws more clearly.
Try and make sure the pictures are clear and focused and include photos of the entire item. If you received multiple items, I will need pictures of everything.
I can provide a 24-hour extension, so you can take some more pictures.
Looking forward for your response,
Joyce P
Team Mercar

There is zero seller protection. There is no reason a company that is handling people's money and possessions should not have phone costumer service. Super super shady. They don't follow their own return policy's and have no way of knowing if people are lying. They always side with the buyer and humor you by telling you they will look into it, then 5 mins later they say there is nothing they can do. They are never on the hook for anything. It's a scam. They give you a time frame in which you have to "take action" and then don't respond to your message within that time frame. How they haven't been sued yet (maybe they have) baffles me. Stick to poshmark, you'll be protected.

I bought a $150 perfume from Mercari and later discovered it was fake. It looked very authentic so I took it in for real at first for I haven't tried this particular perfume before. Later I came upon a real sample and immediately discovered the difference. I tried to contact the seller and their account was deleted!
It has passed the 30 day mark Mercari won't do anything about it. I contested that counterfeit products shouldn't have the same return period as the others. All they told you was how sorry they were and wish me good luck next time. Psst!
I started a dispute from my credit card company and got part of my money back (the rest I paid with my Mercari balance another mistake). Guess what? Mercari started to
limit my account and then going about the deletion. Oh good luck with your wonderful customer policy. P as

I was charged for a b item that I canceled because if no tracking information in 5 days. And I sent messages about this problem and they told me to wait until day 7 for a refund; but they completed my sale, paid the seller and even gave her a 5 star rating. When I filed a dispute with my bank; I was told my account was going to be closed after my other orders are delivered. What kind of scam are they trying to run! I'm not the one. Keep all your records. Don't shop here at all

This company is AWFUL, with terrible "customer service agents" (using them words loosely). They are not at all friendly, have no people skills, and refuse to contact you back in regard to issues that you may or may not be experiencing. I stopped using an older email address bc I just was not using it anymore & everything else was under my newer email, so I changed my email address linked to my Mercari account. Once I changed my email, it would not allow me to make any purchases. I contacted their "support" and they closed my freaking account. Now they refuse to allow me to create a new account bc I have the same phone number. Never a day in my life have I dealt with people of rudeness to this manner/degree. I personally like spending money on Poshmark or eBay anyway as I am less likely to get sold items that are not authentic & are mislabeled in listing, which has occurred over five times.

I purchased a product at Thanksgiving for Christmas…. I didn't think to unwrap it and thoroughly check it for fraud…. When the gift recipient opened it at Christmas, the bottle was clearly tampered with and the product was a fraudulent ripoff. Alternatively the product was extremely expired, but fraudulent ripoff seems more likely here.

I contacted Mercari immediately, and their only response was: "we're sorry, you're too late." So essentially "fraud happens on our platform and it's up to you to perform due diligence on every purchase."

Unfortunately I will not return to Mercari.

Mercari is a great place to find deals, but it is a tricky site. There is many times where there are too good to be try deals and I would recommend stay away from those. If you buy something that is selling at a reasonable discount you should have no problem. Also, make sure you are buying from a seller that has at least a few ratings and you will be just fine. Normally the scammers are the ones have just created an account and are giving something that is expensive for a very low price.

I had a lot of items to sell and was using letgo when I got a text about Mercari. I googled and looked at reviews. One lady said the site was FULL of scammers. Well my first sale I got burned. Had a bracelet listed for $75. Lady talked me into letting her have for $25. I mailed to her. Bracelet had only been worn once when I took photo for the site. Was in plastic in its box. She got it and filed complaint saying it was old and damaged. So they didn't pay me. She wanted to keep the item and not pay return shipping. Also was warned that if you ask for your item back they send an envelope with paper clips and paper. I hope I get my item back. I have removed all my items. AVOID LIKE THE PLAGUE! Ridiculous

I bought a product that turned out to be a fake and I was told by Mercari customer service that the only way to get a refund for a seller selling counterfeit goods which is against Mercari policy is to get a letter in writing from the company that makes the product I bought verifying that what the Mercari seller sold me is counterfeit. There is not one reason to shop at Mercari.

I had my account deleted after making a purchase with a girl and apparently me asking her name for shipping purposes was the reason my account was deleted, and banned from mercari. Not only did I contact them and get no response, but I never got a valid explanation or warning about my account being possibly deleted. I refuse to use this app any longer, I was a verified customer for 4 years, and I will never recommend this app again. Thanks a lot mercari, you lost a customer. Ridiculous.

Beware of customers wanting something at a cheaper price after it has been marked sold on the website.
First time to use the site my item still had the store tags in place.
The buyer wanted me to put the cash difference in the box with the item.
I did not do this so she wanted to return the item with the excuse it smelled like moth balls. I accepted the return but have not received yet. If your merchandise is on the higher end in quality I would use a different site. Mercari is not worth the hassle.
I will no longer use this site.

1. The site feels like shopping at a thrift store and there are some really good finds at great prices.
However, returning items is difficult so ONLY PURCHASE what you know you will never return.

2. Customer service stinks. A big Fail. First, you will never reach a live human being, ever- all contact is via email. Second, they make the buyer send six pictures of the items they want to return and it is a crapshoot whether it will be accepted or not. My recent return request was denied because they claimed criteria were not met. Well, a picture of the dress I purchased was a white and black evening gown but the one I received was a dirty mauve/lavender and black evening gown. They must be colorblind, including the seller. I felt they could care less about my satisfaction and I got a canned response. From now on I'm only going to spend $15 or less on that site. Buyer beware!