Mercari is preventing me from transferring my hard earned money in sales on their platform. Account isn't closed nor do I have any notices. I noticed when I tried to promote an item and I was told I could not. Said activity isn't allowed unless I updated the app and/or verify my identity but the app is already up to date. About 3k locked inside mercari's platform and zero communication due to covid-19. Dealing with this company has been an absolute nightmare and a hassle.