Mercari

Never received an item I purchased from a seller and Mercari would not help in any way. They didn't give a refund either. I had to report a dispute through my credit card to get help. I used to sell very expensive items on their platform all the time and pay their outrageous fees and now I'm removing everything. I won't give them a dime more of my money. Their customer service is all robots. So frustrating…stay away from Mercari

I purchased a tube of Threebond via Mercari. It arrived a few days later, however it had expired 3 years earlier and the sealant had fully cured in the tube and was therefore unusable.
I submit a refund request, but instead of receiving a refund an account credit to be used on the site was issued instead. Over the next few days I tried calling many many times, however after exactly 4 minutes the call drops. Due to no response, I ended up requesting a charge-back from my credit card provider.
This company has terrible service and I would highly recommend avoiding them. If you do plan on using them - take 4 minutes to call them and see if they answer the phone before dropping your call!

If you buy on Mercari beware sellers are allowed to peddle fake merchandise such as audio equipment from manufacturers that don't and have never existed. The scammer puts fake products in pretty boxes and say open box never used! Gives really vague description! When buyer receives the item and realizes its scam Mercari gives you the run around. Then after a month of back and forth with their customer disservice bots they deny your request for a refund and allow the scammer to walk away with you hard earned! I wouldn't purchase a pack of toilet paper from their site because if you're not careful you might wind up with just POOP NO PAPER!

Terrible return policy – buyers beware! I recently bought a necklace for my wife from a "highly rated" seller. The seller's description did not provide any size information, but after scrutinizing the seller's photos this necklace appeared to be reasonably large. As it turned out, the posted photos made it look deceptively large, and the necklace was way too small and would not fit. My return request was denied based on their policy of not taking back items that do not fit. They also protect their sellers well: as soon as I submitted a return request, and also left a message for the seller, I was blocked (either by Mercari or the seller) and could no longer leave a review or contact the seller. No wonder I didn't see any negative reviews. Lesson learned.

Mercari advertises they have high good ratings. But that is misleading because they deliberately set their system to ask you to contact them before you rate the purchase. Then when they decline your request and the customer wants to rate their experience, the company "auto rates" neutral to prevent the buyer from submitting their own personal rating. The items are expensive because they are a platform reselling high end items and their return policy is horrible. Beware because you wont be able to describe poor customer service or behavior of the company if you go to customer service upon receipt of goods. It is better to rate it right away otherwise they effectively block you from telling the truth. It's a shameful practice.

General statement
Most of the time it works. The site is definitely not set up for high volume selling like eBay or Amazon - you can't re-use 100% of a posting, and there's not inventory control.

What bothers me
Some of the products I sell are declared as prohibited and pulled off, yet I see the same items stay up for other sellers. FDA-regulated or not, they are the same products that other sells post. All I get is a generic letter, none of which applies to the product posted.

I've found vintage items and figures for a steal on Mercari, for some reason things just sit there not selling for longer there than anything else. If you're a seller, their seller fees are cheaper than Ebay and Poshmark, but you're going to have to sit on the item 3 or 4 times longer and, mark it down much cheaper than what it would normally sell for elsewhere. I guess the vibe of Mercari is more like a garage sale, people just trying to get rid of stuff for a little bit of extra cash. Check it out if you want to buy go elsewhere if you're a seller.

I bought an item off of Mercari. They do not stand behind their buyers at all. Cally112 sold me a used, defective Ring doorbell that was listed as new. When the installer hooked up the device it didn't work. I contacted the seller and Mercari. Mercari said I had 3 days from when it was delivered to file something, Really? The seller accused me of lying even though I offered to send the purchase receipt of the Ring I had to buy at Home depot. Never again with this awful company.

Came across the sight looking for the best price on a specific pair of Nike shoes. Never heard of the sight, so was hesitant. Received them as ordered. Started selling there as well since I have sold on ebay for years. I have had about 25-30 problem free transactions so far.As a seller, the site is basically ebay without all the tech problems. Extremely easy to list, items sell faster. Seamless site for a seller. Very impressed with that aspect. I suspect the site will grow quickly

There is nothing to protect a seller from bogus (factually untrue) reviews, or other issues with selling. It's virtually impossible to get a ln actual human to help you with issues that arise. You're at the mercy of bots and occasionally spurious customers, with no actual humans to intervene or help. After 100+ sales on Mercari, I've learned my lesson. I'm done. There are platforms that are much more seller friendly!

RUN AWAY AND DO NOT EVER USE

This company is dreadful. They are in the habit of selling junk contrary to product descriptions without a lick of care how if gets to you. Customer service is worthless. Policy states you have 3 days to review a product or they will review it for you. Once this happens there are no refunds or returns. Meaning, if you're away for thr weekend or work abroad you're SOL. Ordered a title cutter which arrived in a tattered cardboard box sompletely wrapped with packing tape to hold it together. Was broken in 3 different places. Well by the time I made it home it was too late. Customer service played around and around the mulberry bush with me saying, " thank you for understanding." Stuck with an oversized paperweight and out $100. They did however offer me a $10 voucher off my next order of $50 that expires in 3 months. Thought it was a joke before I realized it was an insult

Good riddance, never using again

I purchased a used e bike conversion kit on Mercari. The seller tried to back out after the sale because they didn't know how to ship. I had to educate the seller on how to ship it. But the worst part is Mercari's awful returns policy. They only allow you 72 hours to open a return! It took me longer than that to install the e bike conversion and there were some issues. I contacted them they had already rated the seller for me and closed out the transaction, there was no way to return the product. Awful, awful customer service, the worst returns policy in the industry. Stay away from this site!

After seeing a bunch of handmade items that are under copyright infringement, you can report the item, but nothing gets removed. This leaves a lot of room for sellers to get sued, and these are prohibited items in Mercari's own help section. So, if item isn't removed and someone buys item, Mercari makes money off of something that is under someone else's copyright. Irresponsible.

If you want pathetic lousy lazy customer service, get this app. Half the time you have dishonest sellers and you are stuck with the crap bc you cannot contact anyone. The 1 800 numbers have messages, they are not answered. The "help" center will get you an auto response or the same prepasted email... its almost funny. Save your money and go to Poshmark where you actually get a response. If you have encountered an issue at Mercari, you will unfortunately have to get your bank to reverse the charges. Sad waste. Look at prepasted message below. Received it 10 times!

Decided to switch from another platform well quitting after a week. No way to reach customer support. They approved return for no reason after "reviewing " it for 15 minutes. Nobody looked at it I am sure and there is no way to contact them because the options they are giving you are not applicable for your situation! How convenient! At least I can email other platforms here only option a b c. If none of the options about your situation, you are out of luck. Website itself not very convenient at all. If you are thinking to switch don't rush

Mercari does not back up buyers. I purchased what the seller said was a 9.5 US size shoe and in fact, a 9.5 UK size and a size 10 US. There were messages from the seller verifying the size was US 9.5. Mercari did NOTHING to assist me in settling/ returning and the seller blocked me. UNREAL. This is a SCAM COMPANY,...hit or miss. You cannot speak with anyone and the support is non-existent. Shoe was $120.00. Image of size attached. Careful what you buy from this crooked company. I have never dealt with such a dishonest online company or seller. Stay well.

This company does not stand by their return policy. A buyer was able to return the bag because she changed her mind. They claimed the seller accepted the return via chat - which leads to alarming problems: 1) Why are they reading our chats? 2) Why don't they have a protocol to formally ask the seller if he/she accepts the return or not instead of making an assumption? Ultimately, they refused to accept their lapse in not sticking by their policy, leading to unnecessary returns that does not abide by their stated policy - yet they refused to acknowledge it. Sellers beware, as they will take your earnings but will allow buyers to return items simply because they change their minds!