Mercari

Mecari used to be a very good place to shop and sell. But now even when you buy something they tax the shipping as well. You would think that you would tax the price of the item that you're buying. Then you would add shipping costs to it but they don't.

I purchased a toy right before Christmas and paid alot for shipping to get it here in time. I didn't open within the 3 days you are allowed. (I opened it 1 day too late) I hid it from my kids so they wouldn't see their present and opened it Christmas eve to wrap for my kids. Broken! The seller gave me the response, you have 3 days to open it. The company won't do anything because it's past 3 days. So my advice is open the box asap because they will not help you at all of its after those 3 days
So I am out $30 for a broken toy! Not happy and their customer service will not help due to it being part the 3 days.

I ordered a jacket that was advertised as a women's small when I got it it was a children's small the sleeves came all the way up to my elbows I sent pictures and there it was right on the listing women's small and they denied my return the main problem is when they denied my return. I just asked why and they wouldn't give me an explanation. They just cut me off. I messaged them two times after that and I messaged the seller and they said it with the seller and said there wasn't a category for that. It's clear I was mislead and they still wouldn't let me send the jacket back. I've had issues with them before but I thought I would try again and I get the same treatment. I don't think I want to deal with Mercari anymore. You can't reach them through anything but messaging so if they don't wanna deal with you, they just complete the sale and you're stuck.

I have not used my Mercari account for a while and decided to login to sell something. I was unable to login to my original account since I forgot my password. I went to "forgot my password" and created a new password but was still unable to login. I then decided to create a new account where I was able to sell. After a while, I tried to cash out and was unable to do so since it says i have an existing account (one that I was unable to login to). My account was then suspended and I am unable to sell things. After contacting Mercari on several occasions, they leave me with a generic response and do not allow me to create a new account or delete one and continue with another one. Terrible customer service who does NOT listen or read about complaints. They only generate generic responses. Unaaceptable.

I purchased a swimsuit and I thought I fit it well because I usually fit well, but it turns out that they dont fit me as well as I expected. I tried to contact the seller, but no section to be found. I also contacted the help center and they told me to take pics of the item which is ridiculous. They said that they help me return the item for the full refund, but they didnt. I feel as thought Ive been cheated from that site. From now on, Ill close my Mercari account and never buy (or sell) items from this site again. They ripped me off and I lost my money. Ill stand up for whats right against them. Horrible site w/ horrible service.

I had over 600 five star reviews, and this was my main source of income as a single stay at home mom. I'm not some scam artist trying to make a quick buck. Mercari sent me an email saying they closed my account and I couldn't transfer my money. Over $1300 that I was saving as Christmas money! I sent multiple messages in the help center, wrote emails and even left a voicemail on their BS customer service number, no response! They were closing my tickets as solved without even responding! They were great until this! And I've read countless stories of them doing it to others, all coincidentally when people get high balances. THEY WILL STEAL YOUR MONEY. I filed a complaint with the BBB.

Absolutely horrible customer service! Not to mention the fact that I just got scammed by one of their sellers and instead of allowing me to return the item to the seller for a refund and getting my money back they told me that I should just resell the useless items to someone else (so I would then essentially be scamming someone else so I could get my money back) What kind of of corrupt website would want me to turn around and do that to someone else and make them a victim too, just to get my money back? Truly disgraceful Mercari! I highly avoiding this website at all costs.

A few days ago I ordered Tupperware smidgets that are unique in color. I received my order today ( very quickly) from Patricia Reinke. With my order I received a nice thank you note and a free gift that I would actually order myself!

I am very happy with my order and would definitely order from them again.

I was very unsatisfied with the online website. When you click "buy it now," it typically should take you to a screen to review your order before finalizing it. Mercari does not do this. It automatically sends you to a screen that gives a confirmation number with your order. It is terrible. When I called to get them to use the coupon they sent me via email, they wouldn't do anything for me. I would not have bought anything if I had known they wouldn't let me use the coupon. Very dissatisfied customer.

I just sold a $1500 Herve Leger Dress. The FedEx tracking didnt update so Mercari assumed it was lost cancelled the transaction, refunded the buyer and I got $100 compensation! FedEx then confirmed the item was delivered 2 weeks prior and despite this Mercari didnt care. They told me to try contact the buyer who removed themselves from the site after getting my dress AND refund! Furious I just lost $1500 dress for $100! Mercari should not have cancelled this without checking or investigating first.

On another note I sold a pair of brand new adidas sneakers. The buyer said there was a hole between the sole and Sneaker (which was the actual design of the shoe and was clearly seen on my images AND adidas website, it was a design feature) so they refunded the buyer and I lost the sneakers and my money! Such a joke! Im boycotting and advising my friends to do the same.

Been using eBay for YEARS and never had an issue once.

I have bought many things but recently ALL kinds of hidden fees --- I was supposed to pay $29 plus $3.99 shipping which was disclosed --- All of a sudden I was paying another fee for processing my payment? Another SERVICE FEE? What -- suddenly I'm pay almost $39
NOT GOOD

My first order from them never shipped and they canceled it - so I ordered the same 2 boxes again - for a higher price - and the 2nd order arrived with 1 box damaged! The only solution they had was for me to ship both boxes back and get a refund (great) and I could try to purchase them again. I needed the boxes - they match the ones I already have - I've already waited so long for them to arrive, I just want to be done with this project - so what am I to do? Mercari offers no partial refunds - all or nothing. So I kept the boxes - and I'll face the dents to the back. But it shouldn't have been like this.

I made a sale shipped the day I told the buyer and she canceled while it was in post office, and still she keep my longchamp and mercari refund her money, how nice, I lost my sale and my bag, mercari didn't help me at all. First time I had problems with them.
I couldn't do anything since she keep my item or I don't have a way to contacts her, mercari never send a rerun item slip to her or intercept the package, the told me the package was going to get back to me, and it didn't, she received on her door.
No wonder why they are been sue and super bad reviews.I just los $50 thank you mercari

They closed my account because my wife was sharing my account since she got her account closed because she was selling some accessories that had letter "D" on it. She was trying to explain she never tried to sell fake items, she mentioned on the listing that those are "no brand," however Mercari thinks she was against the rules so they earased all her listings and closed her account! After then she was using my account with me and this time we didn't even do anything wrong and we got our account closed just because she was listing some posts with me! They said once you kicked out from Mercari, you can NEVER come back and they erased all the listingd and kick us out again. I had 49 selling total $2500 revenue with all 5 stars reviews! I did not do anything wrong and this how in a one sec Mercari will erase all of your listing and kick you off if anything you did they don't like or even feels like it.

I purchased a modem and it was never shipped even though Mercari said it was. After both myself and Mercari contacted the seller LeggoDaEggo there was no response from the seller and Mercari insisted my order was shipped and I received it. I live in Connecticut and they claimed I received it in Illinois so they paid the seller and told me my order was completed. After several emails and phone conversations with different team members I was given a supposedly credit on my account and a coupon for 25% off my next purchase. That never showed on my account. After many emails and phone calls I was able to get my money back but I will never use this company again. I also would stay clear of a seller known as LeggoDaEggo.