Mercari

I ordered a pair of shoes from Mercari, that were too big. The seller states that it's a woman's shoe and it was obviously a man's shoe. I try to return the product due to the fact that it was way too big. They did not care to help me or to come up with a resolution. They said they will not give me a refund and I'm going to have to keep the shoe. I returned the shoes and they said they did not care, that they will not give me a refund. It was the worst experience I have ever had with any company. They do not care about the consumers, only for their profit! Please do not shop here it's a bad website to shop with. The worst experience ever!

I admittedly did not read the instructions and listed a gift card. They allowed it since someone immediately bought it. Everything went downhill from there. The buyer claimed they did not receive the card, which had a tracking number. I filed it with the Post Office and they told me the buyer does this all the time. I went back to Mercari and they had removed everything on the listing and were of absolutely no help. They refunded the buyer's money so I was completely out of the money for the gift card as well as the 6.70 postage. Lucky for me, I got some very nice people at the store to assist me in canceling the card. I sure hope the buyer tries to use it and at least gets embarrassed for being a thief.

You only have a 72 hour window to return an item. The return process is very cumbersome and unfriendly, to the point that they probably hope you just give up. If you do manage to get to the "Submit Request" button, you get an error message "There was an error, please try again"... and again and again.

The most unpersonnal and unpractical business making it very difficult to understand how to return items. After a delay of 3 days you can't return or exchange. They send you tons of vague emails to add to the confusion. To avoid by any means

Shipping protection! Wow! Why do they even have it for sellers. They never side with a seller. I'm a five star seller on five platforms and have nothing but trouble from mercari. Do not think about listing there. They will take and take and take your money.

I bought from a seller named Jema from Tennessee and she sent me a piece of wood in a box. So there was proof something was sent. She got paid even though the system is that they are supposed to get a review first. She said she was going to handle it, but Mercari closed it out and said I reviewed her and she got paid. I sent them pics of the wood she sent and packaging to dispute it and they said I left her a review which I didn't. It just closed out and said I reviewed it. So basically my money is stolen and she got paid and it is a scam they run. Stick to more reliable places like amazon rather than these weird alternative marketplaces. -Jane Kim

Amazon and Ebay its better than Mercari. Mercari website it's suck. I will never order or buying to this website again. Because my experience to them. I never have experience like to the Amazon and EBay. I bough something to this company. The day I got my item and same day I decided to return. They told me they don't wanna accept the return and they gonna refunded my money. It's only 3 day item with me. I been trying to call them and emailing buyer and the customer service. All most a week. They take so long to reply to my request. They bull$#*!.

I certify that this review is based on my own experience!
Sell 2 items and they refund the buyer after I shipped the item!
Never get that money!
They also block me :) But they think :) The resin for suspension was cuz I was selling Persian stuff.
Racist App/racist App / racist App!
Guys go to the app store and left a review on the app!

I have been selling on eBay and Etsy since the 90's. Since I have been selling on Macari, my items receive much more traffic than the other sites and I often sell the same day I list. The shipping is also much less than other sites so I can offer my items for less and the fees are less than half of ebay.
Macari also will not let you rate a buyer until they rate you, so feedback builds up fast. Thanks Macari, you seem to have it all figured out!

This is the most terrible selling company in the world. They ban you for no reason, they won't talk to you, they just take all of your listings down and kick you out. They are very strict and watch your account like a hawk. Please don't waste your time, they ban you for the dumbest reasons,,, just sell on Etsy or eBay, They are better platforms and wayyyyyy less of a headache. Trust me, Mercari does not want to see you be great.

On Mercari if a seller decides not to ship an item for weeks to the buyer there is no justice for the buyer, but a refund. The buyer is not allowed to inform other potential buyers the seller will not answer messages and not ship the item. This is not good business practice. On EBay you can give a negative rating for a seller that ghosts and does not ship an item (and receive your refund). Other than this bad policy Mercari is a good place to buy.

Yeah, they allow fake bags if the seller has many sold items.
I saw so many fake bags but if the sellers has sold tons of items, those fake bags are allowed until they are sold. If you are new, tough luck. Stick with Poshmark or Ebay.

I used this site to sell items. I won't use it anymore, I sold an item and the picture clearly showed no damage to the item even the picture the buyer sent shows no damage yet they fix it where you the seller can't respond to buyer after it's delivered and hearing you the seller defense is merely ignored

Their customer service is garbage. They don't care about their users. I had a purchase go missing (either misdelivered or stolen), and the customer service rep refused to refund my original payment, like they do on other apps like Poshmark, Amazon, eBay... BASICALLY, ALL OF THEM. They forced me to accept "Mercari credits" I didn't want, as if it were my fault someone took my package. Their greed is appalling. I used to do a lot of selling on Mercari, but I refuse to do it anymore. I now sell only on Poshmark or eBay. Mercari doesn't deserve my business.

This is my second review of MERCARI. I received completely different items than I ordered. After finally receiving my order 2 weeks later, they weren't even the correct items! The seller didn't disclose the full name of the yarn, and it was NOT the same item. The website insists you submit six photos of the items. I submitted 9 photos of one wrong color and 7 of the other. It was clear proof they were completely different items than what I ordered. After supporters immediately denied it, I canceled my credit card and shared this fact. And the next day, they came back asking me for even more photos even though I had sent more than they required. I hope this review saves others from wasting their precious time and money. It would be easier to just flush it down the toilet.

First of all why should they be able to tell me how often I should mark down my items. Then if one person likes your item and you offer it to them you can't offer to anyone else for 3 days. Why? Then a seller requested that I cancel her order, but if I cancel the order it goes against my selling privileges. So I sent the order to her then she gave me a nasty review but kept the item. I contacted them and told them what happened and they said unless she requested they change the review they wouldn't. She said I shipped too slow, she bought Saturday night and I shipped Monday morning, she said the item was dirty, it was brand new in package and had no dirt, but they won't fox the review. It's a horrible site! Poshmark isn't great but I highly prefer it over Mercari any day. Plus it takes up to a week for them to deposit your money in the bank after it's in your Mercari account. Poshmark is 2 days!

Check this out. I have over 200 positive perfect ratings. I sell 18k plated jewelry. Because I sell "Cuban" link jewelry, Mercari notified me that it was considered counterfeit because of the name "Cuban".
I am looking to file a class action lawsuit against this Japanese scumbag of a company. They have over $500.00 in my account that they deny me access to now.
If anyone else wants to join this class action lawsuit, please send me a message. They are a highly illegally operated company. This can't be legal at all.