MercariReviews 2,404

Only site I have ever visited requesting additional verifications for credit card; system would not accept legitimate verification amounts. No way to speak to a live person to resolve this issue :(( ((

Looking for wreath frames and deco mesh and this, Mercari comes up and the same stuff you get at dollar tree is on her for 4 to 5 times more.
I do not understand why people pull this but here we are. I make wreaths and must find at great low prices but if I have to pay 25 for 5 wreaths than I rather go to Michael's, Joanna or a craft store than to purchase from here.
And the deco mesh that we all know is dollar tree, isnt worth spending more than a dollar for.

This is what I am seeing and honestly it's sad that people scam others like this.

I purchased a DSLR on the Mercari site from a seller called LTradeandServicesllc. I received an email from Mercari the day the camera arrived stating that I'd need to rate my purchase within 3 days. I tried to contact them through their website to explain that the camera didn't come with a memory card, that it's impossible to evaluate the camera without one, and that I'd need another day before reviewing the purchase. I also messaged the seller through the Mercari website but received no response. In the meantime I ordered a memory card on-line but before it arrived I received an email from Mercari stating that they'd rated my purchase for me (5 stars!) and the transaction was complete.

Mercari has no customer service whatsoever. Their "help center" is an automated drop down menu with limited options. There's no option to communicate with anyone, either in real time or by sending text or email. The only option is to pick one of their prescribed scenarios.

I went back to their website in an effort to complain. After picking a series of drop-downs culminating with "I need to change my rating" there was a statement that once a rating has been submitted they're only able to facilitate positive change ratings but they're "willing to help"... and finally there was a text box. After typing out my problem and hitting Send I got the message: "Sorry, there was an error submitting your inquiry. Please try again in a few minutes." Repeated attempts to resend were unsuccessful.

Do yourself a favor and avoid this site at all cost, or patronize them at your own peril.

Customer support closed my account due to an aromatherapy item that was listed as FDA and it was not. They were extremely rude and very unhelpful. They had no apparent reason for closing my account. One of the worst experiences I've ever had.

Mercari sells fake merchandise and, when called on it, they couldn't care less. And they will not refund payment or provide a credit if 3 days have passed, which is often too short a period of time to try out the item purchased. And, to add insult to injury, they then post an automatic review that says GREAT, which they will not change even though you, the buyer, have had a really bad experience. This is no way to run a company.

I have been selling on here for over a year, and they are horrible, when you sell something and something happens during shipping like gets crushed at the Ups and i had another Barbie that got legs and walked off the cost for both Barbies were 350.00 and they would not pay me but we pay for protection fees lol they told me i dont pack right but have had 215 sales and many repeat buyers, and good ratings so thats a lie they dont have a phone number and send the same reply which is bad the problem is solved lol nothing gets done. I even had UPS to check my box before i send them and they said they were fine. Even write FRAGILE all over the box. They rip the srllers off like they do the buyers shame on yall.

Buyer bought 100 dollars sealed collectible item from me opened up everything didn't like wanted to return lying it doesn't match description when everything is written and in pictures. Mercari refunded buyer without my agreement then buyer never returned it to me! Contacted Mercari saying nothing they can do then closed the case! Most horrible place online for business especially for sellers!

I CANCELLED order within 10 minutes and the order was still shipped. It will NOT be paid for. My bank will not pay. Mercari is a SCAM website.

They DON'T honor free return policy! Stink! Got money back via PayPal! HUGE waste of time Stay Away!

I've found vintage items and figures for a steal on Mercari, for some reason things just sit there not selling for longer there than anything else. If you're a seller, their seller fees are cheaper than Ebay and Poshmark, but you're going to have to sit on the item 3 or 4 times longer and, mark it down much cheaper than what it would normally sell for elsewhere. I guess the vibe of Mercari is more like a garage sale, people just trying to get rid of stuff for a little bit of extra cash. Check it out if you want to buy go elsewhere if you're a seller.

My 1st couple buys were great. Then it all went bad. I had to wait a. Onth to receive a purchase. Mercari was no help, at all. They denied my return. After waiting a whole month. And the seller was evasive. Seller actually ordered the item FROM CHINA, then had it shipped to me. Thus the month long wait. And to make matters worse, I can't even rate or comment on the seller. BUYER BEWARE! Never again using Mercari.

There are great sellers on site and its crazy cause buyers are rude, expect your items to be in expensive bags when its second hand! Its really not a good place to do business. It is good however for a buyer if you find the right seller

Mercari does not allow sellers to rate buyers who do not leave a rating. This encourages buyers who don't care to pay their seller. It's happened to me about 50 times now in two years. They buy an item, receive the item, and then decide it's not important for the seller to get paid. Mercari has tracking, so they should either change the process to paying the seller if there's no complaint within 24 hours of delivery, or let the sellers rate non-rating buyers so other sellers can be aware that the buyer is not interested in completing his/her part in the transaction. Sellers work hard to send things out immediately and even pay out of pocket for shipping in many instances. Rating your seller takes all of 5 seconds and lets other buyers know you had a good experience while paying the seller for his/her item and time they spent packaging and shipping.

Made my first purchase. Had a $20 coupon for doing so. Negotiated a lower price with seller for item. When submitted my purchase, my receipt came up with the negotiated price, the shipping and handling fee, tax and minus the coupon. I saved a copy of the receipt. However, when my credit card was charged through PayPal, the coupon was not deducted and the price was the original price which, of course, made my tax higher. The total my card was charged was over $25 more than what my receipt showed. I contacted seller. She advised that I needed to contact Mercari. I contacted Mercari and got several email replies. One was showing me their "Satisfaction Guaranteed" statement. Another was from Trexie G. Stating that the seller has to go through Mercari to resolve my issue. I contacted seller and advised accordingly and seller advised she would contact Mercari. THEN the back and forth started. Mercari would not give seller any info so that the seller could refund me. And when I tried to give seller the info, Mercari kept (IN REAL TIME) deleting my messages to the seller. In turn they were deleting messages from the seller to me. I got fed up and contacted my PayPal account to file a dispute. I also contacted my credit card company to advise them what was going on. I sent to both copies of the "conversations", emails and my receipt to show what my charges were supposed to be. NOW GET THIS: THEN I received a "threatening" message from Mercari that since I went through PayPal instead of through Mercari to file a dispute, I was risking deletion of my account! Like I care because I won't shop there ever again. But just goes to show what a HUGE SCAM this website is.

I have sold over 3,000 items on Mercari, and another 3,000 on Poshmark/Vinted/other selling sites. I typically preferred Mercari because of the cheaper shipping options which enticed buyers, as well as a lower commission taken by the app (10% versus 20% by poshmark). For the most part I've had an overall okay experience with the app, when things go smoothly, but when they don't, they REALLY don't. The app ALWAYS favors the buyer, no matter the circumstance. I sold a pair of leggings, photographed every angle and a buyer told me that I told them a different color, even when we had zero communication about the color. She simply just wasn't happy with it, so they let her return it. Another buyer bought a lot of 50 items from me, one of them had a flaw, and she returned them, not returning all of my items with it. Customer service is absolutely horrible and takes days to respond, but if you are the seller, consider yourself at a loss because they never, ever take the sellers side. I've even had people cut holes in items I've sent them, and Mercari allows them to return it. I've lost so much product and money on this site, that I can't afford to sell anything more with them. Mercari is the Walmart and Poshmark is the Target (a little pricier but well worth not having to deal with people who are cheap and trashy). Taking my business elsewhere and I suggest every one does the same.

Three of my last five items came damaged, and last one the seller I asked point blank is there any damage to the item. Reply " Nothing that I noticed. " box comes with one inch tear and mercari says well we only refund or return when not as described in listing! So ask seller about condition since pictures didnt show damage. Only after it arrived did I notice at times mercari pictures need to be double clicked to enlarge. Total unethical sellers lately, when all my previous transactions we perfect. First time I get to deal with customer service, and they basically dont want to lose out on fees.

Beware of this site out of blue closed my account claiming i violated their rights and and not confirming how bad bad site go ebay!

Mercari- a place where you can find just about anything you can think of. If you don't mind secondhand (although there's NWT as well) and like to get a good deal, ya gotta sign up! Collectibles, clothes, shoes, electronics, and so on- you name it, Mercari probably has something for you. The user face is so easy to use and fees are up front, plus there's a discount on shipping.
Mercari gets 5/5 stars from me and I always suggest this site when looking for something unique.

This is a legitimate buying and selling app. You can name your own price and give a option to accept or deny counter offers

Mercari has been a reliable site for me. Never had any problems buying stuff in the past year. Got hoodies and shoes from there and been pretty reliable for getting my items. Nothing to shotty happened to me yet. Some other people might be just dealing with a hole sellers who try to scam anyway they can. But the site its self? Its manageable and I have been able to get a refund easily. The items don't exist forever unless they are really still there. So unless things change; its been a reliable site.