Mercari

The only standard conditions are fair or good and new? We all know that F and G are the lowest and no one in their right minds would buy with that rating. They have to improve their app and add the Goldmine standard for rating the Lps for buyers from the sellers. Which have F,G,VG,VG+,E,NM,M- sealed. I have always ordered NM and if it's not then I send it back, on the sellers dime. Currently you can't do anything. Plus Marcari is pretty bad for me, a seller, to have to resort to this site with complaints.

No matter what I tried, they wouldn't or couldn't verify my card. I called my card company and told them I was trying to buy a power wheelchair from Mercari. They removed all restrictions for them plus I had enough money on it. I still did not get past verification. Over the course of four days, I corresponded with customer service twenty times and made countless attempts to buy it. Today I gave up.

I figured I would try them out and the very first time I get burnt! Never again! Stick with Amazon people or order directly from the manufacture or department store. I ordered a pair of men's loafer shoes, size 13 for $30. I received them but they were made in China and Chinese size 13 which is equivalent to a size 9 US. So therefore the shoes didn't fit. I contacted the seller and they refused to refund and also contacted Mercari and they also refused to refund. So lesson learned. DO NOT USE MERCARI.

As a seller I had a bad experience recently selling a wireless phone. I was unable to respond within 24Hrs. Of notice from secretariat about whether cancel or not cancel the deal. So, the arbitrator Mercari canceled and I am faced with the lost of my product which remains in the custody of the buyer without receiving any payment for this product. When asked they reply that this deal is closed, but if one party is at loss then how this is a closed deal. This is arbitration>? If so then it really sucks!

I had purchased a couple items on Mercari just fine. But I sold something for $100 and they have been holding my money every since. They will not "release" your money for transfer to your bank until you verify yourself. Three separate times I have "verified" through their instructions on the app and still NOTHING! Cannot speak to an actual person, only through email contact. I have gotten two replies to like 5 emails now and the last one said my selfie did not go through. Did it again and waiting again for a reply. I have a headshot right on my account page that matches my driver's license. This is ridiculous. They are holding MY money ransom for no good reason and I am very frustrated. Will NEVER sell with them again. Look them up on BBB, they have over 3,000 complaints! Should have looked at that before I sold anything. Crazy! Once they "limit" your account, you cannot do anything on Mercari. I have sent them lots of emails and only two times have they emailed me back.

Mercari fails follow own policies re returns. They violate their return policy repeatedly. They also mostly promote Japanese products and helps them get most sales and higher $ they do wrong things. They make wrong decisions on returns violate policy

She sold me a roomba j7* for $350 that advertised as in good condition. It arrived dead as door knob and she refuses to take it back. She is a very dishonest seller. I hope this review help others from being scammed by her

My silver coin listings on the Mercari app were removed for being a "Prohibited Item". "Precious metals", in accordance with their policy. I find this highly discriminatory because they are not removing the other THOUSANDS of silver and gold content listings on their app (like jewelry, coins, etc). HOW ON EARTH CAN THEY ALLOW THOUSANDS TO POST THE SAME STUFF AND ONLY REMOVE MINE (and a few select others)? I think their "policy" is a bunch of crap when it comes to this category. Every other site I know of allows this category, so people naturally presume that they do to. That's why they HAVE THOUSANDS OF LISTINGS in this category. But to selectively enforce their "policy" is a ridiculous abomination! Either they need to figure out a way to do it across the board, or SIT BACK AND LET IT HAPPEN (or change the policy). These items aren't hurting anybody and besides, do they have ANY IDEA of the HUGE amount of transactions they're collecting fees from? That's why they don't really want to fix it. Cause if they did, it would've been fixed a long time ago. From the programming side of things it's not difficult, unless they just have an inadequate IT department. It's all about THE BENJAMINS SILVER AND GOLD SELLERS GENERATE FOR THEIR COMPANY! That's why it stays the way it is. Our sales bring in BIG DOLLARS, and that's a fact. If their company doesn't like it THAN DO SOMETHING ABOUT IT! But in the mean time LEAVE MY STUFF, and others in this category, ALONE AND PUT MY LISTINGS BACK UNTIL THEY DO! I think they should reinstate my listings until they can fairly enforce their policies (which they're either incapable of or don't want to do, cause look at all the listings … are they crazy!). IT'S NOT FAIR! Not even close. They apparently just want be hard on their "policy" without regard to the fairness to their users. Just goes to prove that for some reason they care more about their policy being a POLICY and THE MONEY THESE LISTINGS BRING IN than their sellers being happy.

My first two purchases on Mercari were karat gold charm bracelets. The first one was advertised as solid gold with no clasp. After I received it I took it to my jeweler to have a clasp added. He told me that the bracelet and all except one of the charms were gold filled. I returned it for a refund. The second one was lost in the mail, I waited three weeks and a tracking number never showed up. These are the first and last purchases I will make on Mercari.

They sent two payouts to the incorrect bank account. I asked for help and get the same BS canned messages over and over again. I begged them to verify my account information and they just ignore my request. Then I get an email from them stating that my issue has been resolved; which it has not. I filed a complaint with the BBB and they actually gave them the same canned messages I got. I think they wear you down and hope you'll give up.

I had an amp I sent out to a buyer for sale the guy opened the back voided warranty mecari said I was at a loss and that there wasn't enough proof the item had been opened. Dude talked about just sending the same amp off to be fixed. Isn't that a coincidence huh? Mecari doesn't investigate they side with whatever makes them money. They treat people very poorly and use there keyboard power to screw people over. I personally won't be buying or selling off this site again I'm out over 250 buck. Thanks mecari for nothing.

Do not buy online through Mercari. I purchased a Dyson hair styling system that was listed as new under manufacturer warranty. It arrived; I registered it with Dyson. Three days later Dyson tells me it is COUNTERFEIT. Mercari tells me they won't refund because I had three days to return it - mind you two of those days were weekend. The seller is still peddling fakes. Then they suspended my account because my credit card company is going after them. #mercari #mercarisucks #mercarifraud #buyerbeware

I placed an order for an item. Mercari reached out twice for the seller to ship the item. Upon seeing that Mercari reached out, I did as well. Then this seller decided to get angry with me and called me ugly. I responded telling her that I merely wanted an update oh my order, and that her calling me ugly was inappropriate. I found her rude unkind. So please beware of this 'shop'. She is rude. She cancelled the order so that I could not leave her a review. I did notify Mercari, but I doubt anything will come of it.

Please do not put your items for sale, do not project sellers only to buyers and hold your money for a long time. They are not reliable if the buyer decides to return the item mercari only reimburses them the money that takes away from you and never returns your package in a few words the buyer keeps your merchandise without paying it and mercari does not investigate and does not bother to have your package returned to you they are a scam

Once Mercari sides with the Seller, which they will, there is no option for you to review the Seller. Mercari took it upon themselves to assign a neutral review to both Buyer(me) and Seller. I guess this is to protect Deals4less from getting a bad review. I couldn't care less how they might review me since I will never be using either the Seller or Mercari again. Mercari obviously has no problem with the rudeness of the Seller either. Also, Mercari has no place on their site where you can actually review them! Most businesses that are proud of what they do would be confident enough to provide that option. Anyway, I'm sure both parties are very happy to have my hard earned money in their account regardless of everything.

Looking for a place to sell your stuff like eBay? You Definelty need to try Mercari. I love this site and have been selling on it for about 3 years now.Its. Its a much simpler platform, list items in seconds and thats it. Customer service has improved a good deal from where it started. Thr only downside is It used to have no fees when you sold something so you kept all your money, theyve changed that to 10% (which is still on par with eBay so not a biggie).
I love selling on Mercari

Mercari recently raised their fees and lower their standards! Customer Service is basically non-existent. I had a seller BishopStore that sold me 2 items with the old bait and switch tactic and both the seller and Mercari will not take action! I failed to look at the reviews of this seller but found that they send out products to buyers all the time that are completely different than what they ordered! Plus most of them are cheap items that don't even work. This is fraud! Mercari has collected their fees, the seller scammed another buyer so I'm stuck filing a claim with PayPal.

I was selling on mercari legit items and then for some reason they shut me down claiming I sold counterfeit items. I had know option to prove my innocence so the said my account was suspended then afterwards I was given 3 months to receive my funds from the sold items after 3 months all record of my messages and conversations was deleted my 400 bucks was stolen and I had know way of proving it so tale a screen shot of all your conversations with mercari they deleted my conversations only related to my money they owe me.