MercariReviews 2,404

My complaint is not with the sellers it is with Mercari itself. As a seller with over 100 sales and a 5 star rating, I find it irritating when I have a question for them and there is NO WAY to direct a question without going through a lot of BS. They also have shipping charges that KEEP going higher and higher. They higher the shipping goes the LESS I sell because people can't afford the high cost of shipping. Signed Unhappy Seller

The costumer service is the worse and the people that work there seem not to give a crap. This place need to be shut down! Very useful and unprofessional. I rather go buy and sell on poshmark. They definitely respond back to emails and immediately helps anyone out.

Don't waste your time with this company! Customer service is horrible! They will ignore your emails or take 17 plus hours to reply. They are a Japan company so I think there's an issue with time difference and communication or lack there of. They kick you off if a customer claims you are selling unauthentic items, regardless if you have proof of authenticity. That's the only way a customer can return something is by stating it's unauthentic. You can give the codes to the manufacturer and they can tell you if an item is authentic or not, even if you give Mercari a receipt or a letter from the manufacturer, they don't care and allow them to send a new and sealed item that was opened by the buyer back. I filed a claim with the BBB because they weren't responding to my messages and three days later they shut my account down. I have enough proof to take them to court, but why bother! I prefer to just inform people of them instead! Don't waste your time with them, selling or buying!

I sold an item, it was damaged in shipping. Mercari granted a return.The item was never sent back and I received no money. Mercari said it was their policy not to send labels for returns.The customer was willing to return it, Mercari would not budge.It was expensive and could have been repaired.The customer saved over $100 by complaining and I lost out

Most unprofessional company I've ever dealt with delt with some lady at popboxshoeshop that can't even pay for her items and they are on her side instead of mine as a seller. They gave her three days to rate the redwing boots I sold her and even after that I never got paid after she talked me down 100 already. I sent about 40 messages back and forth even proving with tracking delivery conformation and still not getting a reply. I should have been paid four days ago the boots sold eight days ago and she stole them six days ago. They kicked me off the sight for getting upset about it. I waisted all week trying to get 112. Dollars for boots worth 250 and never even got it. Worst company I've seen I hope they crash there garbage sights not worth anyone's time unless your a scam.

What a waste of time and horrible Return Policy.
I bought a pair of shoes that were listed as a Size 8 and they were actually a Size 8 NARROW. Mercari stated that there the item was sold according to their guidelines- so I am stick with a pair of shoes that were in my opinion not listed accurately. Will never shop or list with this company again!

As an app it's technically sound. The purchases are fine as long as you get good sellers, buyers and products. If you get scammed or are dissatisfied, Mercari will NOT help. If you reach out to their team you may be banned. I would not recommend unless you're okay taking a risk and knowing your purchase has no protection.

The supervisors when you have an issue are nasty and mostly ignore your emails. HORRIBLE. They have 3500 complaints on the BBB! Be aware of that before using them! Horrible company and staff! They have stolen money from customers, fact.

I bought an item an Apple product that was listed by the seller as new. Upon receipt, I determined this item was not new, as the security seal placed by Apple was missing. In addition, the item did not perform to specs. With Mercari, you are not allow to contact the seller after purchase. I then used Mercari's return center online. A short time later I received a reply that Mercari will not oversee the return of the defective and fraudulently listed item, and I just need to tough it. CSR wished me luck the next time I purchase an item on Mercari. Of course, there will be no next time in face of Mercari's protecting unethical and fraudulent sellers. One should avoid Mercari at all costs.

DO NOT BUY FROM MERCARI. SCAM. I WILL NEVER BUY FROM MERCARI. DO NOT THINK OF RETURNING ANYTHING FROM MERCARI

I understand why people sell things for too much, especially used. This company is a bunch of thieves though. They take a huge percentage from the sellers. I removed my account after a few years because they just want higher cut. You really can't make much money and the people that do are probably thieves themselves just buying things cheaply at thrift stores or getting them free from FB marketplace.

First order made with Mercari on 3/2 expected delivery was 3/15. As of 3/7, no updates on shipping status. Received email from Mercari stating they would remind seller to ship item and by 3/10 I would be able to cancel if no response from seller. On 3/10, no option available to cancel and no updates. It is now 3/22, unable to get a ahold of anyone at Mercari and still no order received. I checked to see if new tracking update was available and turns out package was delivered 6 hours away from my location. Mercari states not to rate when shipping issues arise but I have purchased from Amazon and Ebay using same carrier and I have received my orders on time. So clearly its Mercari's shipping system to blame. I dont need the item I ordered from Mercari anymore as it was a birthday gift and had to buy somewhere else. Now, I dont know if I will get my money back, or my order shipped back to me because Mercari customer service is non existent.

Mercari will not allow me to sell my David Yurman ring because it is not authenticated by their service which charges a fee. Even if I was willing to pay they will not accept it because I do not have a serial number. My ring has no serial number. No David Yurman rings have a serial number. I purchased mine in the DY store so I know that. What kind of scam are they pulling? I see other sellers have DY rings for sale on there with no authenticate sign. How did they get to sell and not me? One more complaint. Mercari buyers are mostly lowballers.

If you purchase any item on this site and pay for it. That does not mean you will get that item. If the seller is offered more money even after you have paid, the seller will ship it to the other who offered more money. You will the. Have to wait a week for your refund. Customer service sucks as well!

I made a purchase and the seller only sent part of my order which was for $450 when I complained Mercari went ahead and automatically give the seller a positive rating then completed the transaction with no resolution by the seller to complete my order, then closed it all down as if it was all good. They do not protect the interest of the seller in any way at all and have arbitrary timelines that progress a sale even if there is a need for resolution by the seller. DO NOT USE THEM!

First time using this site (since Google relentlessly pushes it for some reason). Bought faucet based on stock photos in listing. But, received totally different finish/color. Opened a return and had to submit a min of 6 photos. Mercari asked for more photos, so sent couple more. They denied the return. Apparently the rep doesn't understand same model, different finish. Will be contacting my bank. Worst experience for a new customer ever! Never using this garbage site again!

Received purchased cable in the mail that was different from what was pictured on the website. The seller agreed to refund my purchase and instructed me to request a return label from Mercari. Mercari would not let me return the item because I requested the return 4 days after receiving the item and apparently you only have 72 hours to request a return (I had started a new job and was extremely busy so did not open the item until 4 days after I received it). They were completely inflexible even though I sent them a picture of the item I received showing them that it was different than the item that was listed. Unsatisfied, I attempted another customer service request about this which included the transaction ID #, they sent a reply requesting the transaction ID#. I did not respond right away because I did not know what they were talking about because I had already included the transaction ID# in the original request, and because I did not respond to that email within 24 hours they closed the ticket. What is with all of these time limits that they do not let you know about ahead of time?! We live busy lives. How ridiculous. There is also no phone # to call. I have not been so angry in dealing with a business in a long, long time. I WILL NEVER USE MERCARI AGAIN.

To date, Mercari continues to block my ability to sell OR buy from their website. This is almost two weeks from when they said they would review the documents I've sent to prove my eligibility to sell and buy from their website.

Nothing is being done... no contact from a legitimate person as they claim. My account is still blocked. No explanation. Nothing. Customers are unable to send me a message nor am I able to send or receive messages. It is ridiculous.

Mercari claims that they are working with me to resolve the issue but this is further from the truth. They sent me a robo-response letting me know that someone will contact me 11 days AFTER telling me that it would take 48 hours to confirm my eligibility. Mercari is giving me their standard response to complaints.

I ordered a drawer for a closet (Allen and Roth). The rder picture, color and demensions all matched product on line. What I received via Mercari was a different company, wrong demensions, and wrong color. Mercari customer service is ridiculous, buyer protection is a joke. I would never use this site and never recommend it to anyone!

Where do I start... simply put, they ripped off a 13 year old girl and then tortured her to keep sending more pictures of her defective item. Then they released her money to a fraudulent seller and told her she didn't comply with all their requests. DO NOT use this company. BUYER BEWARE