Mentality Co.

Placed a very large order on Black Friday for my son for Christmas. He was pumped for these products for his main gift for Christmas. As soon as I placed the order a message popped up saying Black Friday orders would not be shipped until December 31! And no cancellations allowed! Seriously? Isn't Black Friday about ordering mainly for the holidays? Multiple emails, eventually resorted to reaching out to them through Instagram. They eventually responded a d agreed to ship some of the items. My son was happy with the products but there are still items I have not received and it is January 16! I have sent six emails to their support, multiple attempts through Instagram and now they do t respond to anything. These items are paid for! So angry. Do not order from this company. The items we are waiting for are their bracelets which are now half off and I paid full price. You'd think if they're marked down they're probably in stock and they want to get rid of them?

For a company that prides itself on mentality and mindset. The company lacks both of those. I ordered two item from them. Some how the items were misplaced during the shipping phase. I expected the items on the 14th of February 2022. As I write this it is the 5th of March 2022 and I am still without my products. It seems they items were sent back as a result of an error during the shipping phase. Someone made a mistake and must have messed up the zip code on my order. Anyhow the items were sent back. No big deal I tried the last couple weeks to get in touch with Mentality in order to get my items. Well, as of writing to their support page 3 times I have yet to receive as much as a response. Totally dissatisfied with this company and how they go about business. Total hypocrites. They strive to sell you a professional mindset yet they themselves lack any such thing.

I followed up 4-5 times via the support email address listed on the website (*******@mentality.co) and received no response and. I acknowledgement whatsoever. I ordered 3 things Thanksgiving weekend and did not receive my order until sometime in January. When I received my order, 1 of the items was missing so I reported it 4-5 times with no reply, no refund and no replacement. Horrible customer service. Will never order from this company again.

This is a scam company, do not order from them. I ordered one bracelet and one pendant for my son for Christmas on Black Friday. As many others state, I received a notice on 12/5 "Your Product Is On It's Way!"... nothing since then even after emailing 5 times requesting updates.
Today is Jan 20th, I sent a 6th email and will now refute the charges on my card. Horrid experience. Too bad, this site is a popular one for young athletes. Do better people. If you don't know how to run a business, don't run one.

They took two months just to ship a bracelet and it says it arrived? I never got anything and I told them nicely but I just got a response "It was delivered" I really liked them but you have to be more professional and do something

I placed an order on November 29,2020. Received a notification order was on the way. Checked again order was not shipped. Sent email on Dec 20,2020. Received the lame excuse about postal service being backed up and they couldn't ship. Have sent 6 messages and as of today January 5,2021 I have not received a response, and still don't have my merchandise.

I am the owner of a youth football program and I want to thank mentality for the support they've had for our organization. We appreciate the shirts, really good quality!

As someone who has purchased my fair share of merch from Mentality, I can say that not only are their messages and products inspiring, giving you the motivation to go harder, but they're made to go through hell and back. The No Guts No Glory hoodie is the best item I've bought from them so far, and I wear it everyday to school, the gym, wherever. Never had an issue with their products, and I'm looking forward to another hoodie.

I've bought stuff from mentality for over 2 years and I've always been happy and satisfied with their stuff. Probably spent over 1000$ on their stuff and I keep coming back.

My time here at mantality has been very pleasant.
The people here greet me with a positive and energetic attitude every time i come in.
Having been here since 2017 i will never go any where else. The staff is very helpful and has my best interest at heart.

I've bought around 8-10 shirts from Mentality and every single one has been awesome, not only to wear recreationally, but the gym-specific apparel couldn't be more top-of-the-line. I purchased the 1.0 joggers, 1.0 shorts, 2.0 shorts, and the cotton cloud shorts, and I've never had a better workout. I can't play basketball without the 2.0 shorts, they're my lucky shorts at this point. Shirts are always true to size, and the hoodies available from Mentality are simply the centerpiece of any outfit in my day-to-day. They're comfortable and they never fail to be noticed in passing, someone wondering what Mentality is and what they're about. 10/10, I buy something from nearly every drop.

I ordered some joggers for my son for Christmas this year. I ordered his correct size, but apparently they do not run true to size because the XL fit like a medium. I did read that all sales are final, but that is completely ridiculous when a customer receives a product that they cannot use. Their joggers are completely overpriced so I was out 80 bucks for a $#*!ty pair of joggers that no one in my house can wear. I tried to send them back and received several extremely rude emails in response. I have never been spoken to like That as a customer. Now, the joggers have been returned to them and for all I know they kept them. They actually stole $80 from me. This was the only Christmas gift my son received, so now I am out the money and the product. I have not been able to buy him a new present. I simply cannot believe that they are still in business. The rudest people I've ever dealt with. I work in the fitness industry and I will be spreading the word about this company to all of my coworkers, fitness professionals, athletes and clients. Absolutely ridiculous how rude they are.

An incredible business with great designs and a great customer service. I ordered a shirt on the wrong size and they had no problem changing it for me. Thank you!

Ordered from Mentality multiple times and have never had a problem with them. Bought everything from shorts to hoodies and bracelets and look forward to their new designs!

Thank you for the donation to our organization. You made a big change in the local community. Good luck with your future endeavors.

Ordered several items and 8 weeks later still have not received it. No response from any of my inquiries to customer service!

Everything came on time and in a very beautiful package. They have an excellent costumer service, nothing to complain about.