At first it was bad then I saw that the website had been updated which really changed my mind and then I ordered. I didnt like that the original delivery date was set for one day but delivered a day earlier... I have to arrange to have an adult at home as ALL 4 adults work and many times no one is home. I had Wednesday scheduled for someone to be home but it arrived on tuesday thank goodness it didnt arrive until after 3 as I was able to be home.
They are very thorough on signing you up, it's a lot of process but it's sure that your not getting scammed. Great products, hope they add more... Costs are actually pretty fair, payment plans are not so bad either.
Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
This has been the greatest experience from the get go! I was so happy to see the fabulous price for the items especially the 75 TV and then the biweekly price is so awesome! The rental places are double the price for their charges then MDG. There was two weeks time in between my order I placed and receiving my item but its well worth it! Thank you for being a great company offering awesome prices and great biweekly payments!
Thank you for your review!
Ordered a tv bundle came pretty quick. Although getting the order off the ground took a few weeks but once it was all cleared and everything was submitted the order came in a timely manner and all my items were as I assume they were sold experience turned out great.And I enjoy the experience with shopping with MDG
Thank you for giving us a shot and taking the time to leave this review! Enjoy your items and let us know if we can help you in the future.
Thieves! Stole my Money and refuse to return! They keep drafting my account for merchandise that I do not have. I have revoked my authorization since July 2021 and yet they continue to draft. They will not allow me to remove my payment method from their website. I have 30+ emails demanding my money back have called 100+ times and yet they refuse to return my money. It has cost me money to stop payment with my bank. I have contacted the police about unlawful access to my bank account and will be contacting a lawyer. BUYER BEWARE! If you don't want to keep your cash then they are the company for you!
Thank you for your review, Erin! MDG has been in business for 30 years and we have served our customers with nothing but the best service. We understand someone from our Customer Care team has been in touch with you and has resolved your issue.
Not happy with the order at all, no cords, no drives for the windows 10 CD, monitor or driver CD, no Authentic key to activate windows, and i ordered internet security software and didn't get that either. I was supposed to have 4 packages and only received 3. So yeah I an very disappointed and unsatisfied because that's not what I ordered or expected.
Thank you for your review. A Customer Service ticket (2304088) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
I have been a customer of MDG for quite some time now.
I have purchased two laptops and two smart TVs. All my items work great and I have never had an issue.
My payments were able to be set up to come out when it was best for me and I'm always notified in plenty of time when they will be withdrawn.
I would recommend MDG to all my family and friends as they have been great to deal with.
Thank you,
Michelle Coolen
I have bought a couple things on MDG now and the service has been excellent. I like the fact that you OWN the product and it is not a rent or a lease. Some say that the interest is high, but really what to you expect when you are trying to finance something. Its really the same as having a credit card. I like the fact that it is a open contract where you can pay the balance off at anytime. Thanks MDG for the awesome service and products that you offer :)
Getting my computer with MDG was the best experience. They were quick to give me the approval, quick call. Back time to get the paperwork required as well. Once everything was submitted they called 2 days later to confirm everything for shipping and it was done. The computer arrived and I set it up which was also easy and I LOVE it. I would highly recommend MDG.
Thank you so much for the great review. We appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
The reason I agreed to pay more than these items were worth is to build credit and after finding out after a almost two month process of do this do that, I have to call after 6 months of payments to ask for them to report to credit bureau. After telling them it's not worth doing waiting 6 months. I was told call after 3 payments. Leaving me to believe they could put them on right away
Hello,
Once your account is paid in full we can provide you with a complete account transaction statement and an MDG Client Evaluation letter from our Finance Department detailing your history an excellent MDG client. You will be able to submit your statement along with the letter to demonstrate your ability to make payments when due to the credit bureau. At your request, we can also fax the information to your credit bureau.
The only problem I had was that the people need to learn a little patience goes a long way with older people. The other thing is if a customer is having a hard time understanding an agent with an accent, again you need patience, but you should be able to tell how uncomfortable you are making them and offer another agent for them to speak to.
Thank you for your review.
The laptop is great. A Lot of information required because of that it took two weeks to get the laptop. In the long run it was worth it we needed something decent and didnt want to pay cash. The cost was only 10% over retail so better then a rent to own store. We will likely do business with MDG again if we need to.
Thank you for your review.
I'm so impressed with viewing and gaming on my new uhd televisions and xbox system. This has been increased to a totally different level. Everyone that experiences viewing my Samsung and video systems are totally immersed in it and very impressed. I've told many friends that inquired about it that acquisition was made through MDG.
I like the fact that I can purchase from MDG online. The process was a bit cumbersome. I have made all my payments on time. This company DOES NOT report your information to he credit bureaus. Building my credit was one of the factors when I opened an account. All the history with MDG has been kept a secret?
They hounded me until they had access to my banking account. Once they got it and took money out of my account, they sent me an email saying they found a discrepancy and would not be able to ship my products. I tried to call them and sent over ten emails. No response, all my calls were sent to an voice mail. And They still have not gotten back with me. Filing an attorney general complaint, BB complaint, banking complaint and speaking to an attorney to see if I can sue for unfair business practices, unethical business practices, theft of money and or anything else that the law will allow me to do.
Hi there. We are sorry to see your review and definitely want to fix the situation. We have sent you a private message to try and solve these problems.
Being a single parent and starting over wasn't an easy experience, I'm glad MDG was there to help along the way. I purchased a living room suite and a bedroom suite, including Queen size plush mattress/box set for my son. The quality of the furniture is excellent and we have been very happy with our purchase. MDG exceeded my expectations in both customer service and I am considering making another purchase in the near future. I have recommended MDG to friends and family. Thank you MDG
First of all I paid full price for a Deluxe Recliner sofa and received it broken. Must of been how it was delivered or the quality sucks! Get the run around when I call them. Am not sure how they can fix it. I am frustrated and don't think I would ever buy again. Wish I could return the item! They should offer a discount!
Hello,
We're sorry to hear you had a negative experience. Sometimes items end up being broken in transit. An inquiry has been sent to the appropriate department and we will personally see that you are satisfied. Additionally, you will receive an email with contact information and a member of MDG’S customer service team will be in touch with you today. If you have any questions or concerns, please contact us at 1-800-906-0976 ext. 352”
They walked me thru and helped me out with every step they made sure it was me who placed the order to prevent indentity theft that shows they care about there clients security it was a nice and easy process thanks Mdg for helping people get the goods they want that don't have perfect credit
Hard to give a complete survey before the merchandise has been recieved, this is why im only giving 3 stars. I think the whole process could be quicker, it took 30 secs to give me credit, took 2 weeks to process my order and I still haven't recieved my purchase. This review could certainly go up or down, depending on the condition of my purchase.
Thank you for your feedback! We're sorry if the verification process left you with a negative experience but as we're an online company we must take precautions when lending to prospective customers. We would be happy to hear a feedback from you once you received the items. We're here for you anytime.
I purchase a Samsung TV with sound bar and the great thing about this company is that there product is familiar brand and not refurbish. I will order something else once I finish paying off what I have
Overview
MDG has a rating of 3.7 stars from 5,386 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 5th among Electronics sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hello April, thank you for your feedback! We're sorry for the inconvenience regarding delivery. Please let us know what we can do for you in the future.