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MDG Reviews Summary
MDG has a rating of 3.1 stars from 5,387 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 5th among Electronics sites.
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It just took entirely too long to get my first purchase. I ordered and started this process on December 10th, 2019 and FINALLY got my laptop TODAY (Jan 8th, 2020). Then I was required to call MDG several times for verification instead of their reps calling ME... VERY hard while working 13hr days. Once I'd finally completed the order confirmation and verification process, I had to wait an EXTRA week for my laptop to be delivered. The entire experience was very unpleasant and I'm actually quite certain I I wouldn't do it again... and I still have to find out if they report on-time payments to the major credit bureaus.
Thanks for the feedback! We're sorry if the process left you with a negative experience. Once you confirmed your 1st payment, on December 21st the order is submitted to the verification department and from there it takes 3-10 business days to receive the order. Please note that the warehouse was closed for holidays. All payments are reported to a national credit bureau as long as we have your social security number. If you have any questions or concerns, you can give us a call at 1-800-906-0976 x 340 and our finance department will provide you with all the information.
3 legs were busted, 2 the holes werent even drilled out and 1 was striped. The set was too high so we had to sit it on the floor directly. The arms you have to slide onto these metal locks and when my hubby tried to lay down and the arm fell off! We thought it wasnt on right but then saw that the metal was bent so hubby had to try to fix it with pliers. The set itself is hard as a rock and its not deep enough at all. Cant lay down or even sit with your legs to the side. Not enough depth to do it. Wish I didnt buy it and cant return.
The air conditioner and laptop I got were good and the ppl are nice but to buy bigger items not good. Paid for shipping but I also saw where they charged me 49.00 for a scheduled delivery and I never asked for a specific day, they said I was priority because I am a good and existing customer so they charged me for this? Ill be calling to have that removed and a credit placed for the set that was garbage.
Thanks for the feedback and we're so sorry to hear that this product isn't working for you. We strive to provide comprehensive and detailed information about every product we sell on our website, with prices, user guides and high-quality images so that our customers can make an informed decision when buying online. When it comes to the scheduled delivery it can't be excluded and is mandatory. You'll receive a call from Sameday to confirm the delivery. Everything is provided online to you and nothing is hidden. We're here for all your questions or concerns and you can give us a call at 1-800-906-0976 x 352.
I didn't get my product before Christmas as promised; the verification team was a nightmare. There was no point for doing a instant bank verification when I still had to wait the full 7 days for my bank to verify the amount
When I started the ordering process on December 9th I was hopeful that it would be here around Christmas time. Unfortunately the price inflation and the lengthy process will most certainly prevent me from ordering with MDG again. My order was not shipped out until January 6th and still hasn't arrived so I can not comment on the quality of the product.
However the customer service has beed good for the most part.
Amazing customer service experience. Was super quick and easy
We are grateful that you took the time out to leave us this review. Our company values put customer satisfaction as a top priority and we are committed to our customers. We look forward to serving you again.
From getting the product to dealing with the representatives everything has been excellent
We put customer experience and satisfaction as our priority, and your comment reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again
The process was easy and the agents were very helpful. The payments are very reasonable. I'm scheduled to receive my product tomorrow. Once we do I will give an update.
Thank you for your feedback. We appreciate your business and look forward to serving any additional needs in the future.
Over all smooth experience. Friendly staff. Easy payments. Back and forth phone calls a tad tedious, but will buy from again.
Thank you for the five-star review. We really appreciate your business and would be happy to serve you again.
Everything I have ordered including this last order has been a awesome experience. No problems
Thank very much for your loyalty. We are very honored to have a customer like you. As a matter of fact, we are looking forward to serve you in the following years.
To even get my order to ship it took almost a week they kept sending me in a circle making me send them different paperwork and by the time it actually did ship the delivery date was literally 2 weeks later and by then another payment was due two days later. I don't recommend these people
The process was easy enough and I felt comfortable with my online purchase.
Well, I have read many reviews positives and negatives, hopefully mine helps to bring some peace of mind to future and current customers like me. I did ordered the Samsung 82 inch tv from MDG. The finance and verification process was very simple, now please understand something, although we as humans want everything done on the spot, the verification process takes just a day or so, in my case took exactly 24 hrs. Once verified, they confirmed my first payment cleared with my bank, and right away sent the order and ship my TV from Atlanta GA. It shipped on January 3,2020, with and estimate delivery date of January 10th. However, the shipment got to Raleigh on Jan 6th, and today the TV was delivered as promised when i call and ask if the delivery date could be sooner. CEVA the delivery company, it has many negative reviews, but my experience with them has been extremely good. MDG, and CEVA logistics came thru as promised. Yes i recommend the product, and MDG for all of your home furniture electronics needs. The only suggestion i would provide to MDG is to add APPLE products to their inventory. Thank you MDG GREAT JOB!
We are truly grateful to you for choosing us as your service provider and giving us the opportunity to grow. None of our achievements would have been possible without you and your support.
As a matter of fact, we're listening carefully to your feedback and attending to your needs and will certainly look to expand the categories and update the inventory with the new items. Visit us again soon and enjoy your purchase.
It was good, just a lot of back and forth but organ that good. Should be getting product today!
Great service. Awesome products. Speedy delivery.
Low monthly payments
Thank you! We cannot achieve this success without you as our customer. Your satisfaction is our number one concern and we promise to stay reliable.
My experience is that it's a very drawn out process and I can't even tell u about the products because I have yet to receive my order
Thanks for the feedback and we're sorry if the length of the process left you with a negative experience. We'll use your feedback to make us better. As per the tracking number the order was delivered yesterday and we hope you'll love it. Please let us know if you have additional concerns. We're here for you anytime.
You guy's we're fast and service is nice I would definitely shop with you guys again
Thanks for the feedback! We truly appreciate your business. Please let us know if we can help in any way in the future. We look forward to serving you again.
At first it was a process. But once I got through that absolutely awesome. Very helpful when I have questions. Very happy with my products
Thank you for the five-star review! Your support means a lot to us and we promise to stay reliable. We're here for you anytime.
Now the service is not taking my email # or password. Service and Order has not arrived as of 1/06/20
The process was a bit more cumbersome than expected, but MDG did everything to make it as easy as possible to make my purchase. Looking forward to my new TV arriving in a couple days. How can you beat nearly half off and credit terms that are not bad at all.
Thank you! We work really hard to meet expectations like yours and we're so happy to hear that you're satisfied. Please let us know if there is anything else we can help you with.
From the business
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you! Your satisfaction means a lot to us. We're here for you anytime.