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MDG Reviews Summary
MDG has a rating of 3.1 stars from 5,387 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 5th among Electronics sites.
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Fast and outstanding service very friendly, at first I was nervice about MDG. They have a lot of good quality products definitely would recommend to family and friends
I have had a alot of issues with rent a center over paying for a crap product never truly "happy" with there finance. I found MDG threw a google search as a alternative way to get financed they provide quality and really great deals on there items. What Iam paying now isn't even close to what I was paying at rent a center. MDG Saved me almost $80 bucks on a monthly payment, you cant get this quality anywhere else. If You want the best deals and customer service you must shop at MDG!
Thank you so much for such an amazing review! We appreciate your business and the confidence you have placed in us. Please call us if we can be of further assistance.
Excellent Customer service and friendly customer services
Thanks for giving us the opportunity to serve you. We greatly value your business and look forward to serving you again.
After credit approval we thought we would simply be able to choose product (laptop) and enter all requested information for purchase online, we were wrong. We filled out all the information they requested, agreed to payments with no extra warranties box checked, finished up online process, all done right? Order shipped right? Wrong! I received an email to verify payment removed from my bank account, verified amount, order shipped right? Wrong! We received another email that we must now call company to finish purchase process. We were frustrated to say the least at this point, we call, representative tries to upsell warranty that we had already said no to in online purchase. We tell him no. He then says he has what he needs but we must wait for a call within the next day or so from another department to go over payments, which we had already done in their online process. We were ready to cancel order all together, but it was a birthday gift that was already late because of their process so we wait for the call. Order was finally shipped after speaking with another representative, or at least they confirmed via email it had shipped, we haven't received it yet. I am disappointed to say it was a time consuming, redundant, frustrating process. We literally bought a car with less hassle.
Thanks for the review! We're sorry if the process left you with a negative experience. We do this for security purposes and there is a reason behind every request. Income needs to be verified so that we can set up a customized payment plan with the customer, and our terms and conditions state that we may ask for more detail at any time. We have been in business for many years. Information is not requested with the intent to cause such frustrations, and we do apologize. Please understand that we are an online-only company and we must take precautions when lending to prospective customers as it is different from financing done physically in person.
It was smooth and good transaction. Product is quality and quick shipping.
Excellent Customer service n very attentive. And very speedy with delivery. Applied day 1 and approved. Also placed order. Day 3 verified day 4 called and schedule delivery day 5 delivered
Thank you so much! We're delighted to hear that the process was easy for you. As a matter of fact, we're looking forward to serving you again.
Thanks for the feedback! We're sorry if the shipping process left you with a negative experience. The delivery time frame is 3-10 business days and as per the tracking number, you should receive the order tomorrow by end of the day. We hope you'll enjoy your purchase. Let us know if we can help in the future.
I haven't received my product yet (will be here in 2 days), but as far as the customer service experience, it was phenomenal. The APR is fairly high, but I wasn't expecting much less due to the fact they accept low credit scores. It's a good way to finance something that you want/need, without having past mistakes fall heavy on their decision to finance you or not. I give this company 5 stars for being so loyal and helpful during the process.
Thanks for taking the time to share a word about us. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future.
The only thing I'm dissatisfied is the delivery date changed from the original date without my knowledge
Thanks for the feedback and we're sorry to hear that the shipping process left you with a negative impression. We'll use your feedback to make us better and to prevent issues like this from happening again. Additionally, we hope you'll enjoy your order. We're here for you anytime.
The process was a hassle. You order one thing, then you think it's coming & they say it's sold out. I have been waiting almost 2 months, then I still get the wrong system. I ordered a xbox 1 x bundle & got the one s with an extra controller. Glad the stuff finally came so i'll just keep it.
Never had any issues with MDG. Been with them for a couple of years.
Thank you! We greatly value your trust and confidence and sincerely appreciate your loyalty to our business.
I had not heard anything after verifying my order. When I called to inquire on the shipping, 10 days later, I was told that he didn't know anything and he'd have the the verification department call me. They never did. My order is now in the shipping process thankfully
Thanks for the feedback! We deeply apologize for the shipping delay. Unfortunately, we had a backorder and the product was out of stock. We’re working to improve our inventory management to prevent issues like this from happening again. As per the tracking number, the order will be delivered tomorrow, 1/14/2020. If you have any additional concerns please give us a call at 1-800-906-0976 x 352.
You have to pay 200 more for shipping and handling and it takes forever to recurve the item. In my case 3 weeks and it traveled 150 miles... I could get bigger things from China faster and dosent cost as much. 200 is excessive
Thanks for the feedback. We're sorry if we failed your expectations. Our customer-friendly shipping schedule is calculated on the actual weight of your shipment. Nothing is hidden and everything is provided online to you. For more information please visit https://secure.mdg.ca/content/?type=terms& or give us a call at 1-800-906-0976 x 352. Thank you.
Great price for products. But takes to long to get. Its been close to a month and i still havent got it.
Thanks for the feedback and we're sorry if the process left you with a negative experience. We ship after the 1st payment is received and cleared. Your 1st payment was scheduled for 12/27/2019. From there, it takes 7-10 business days to receive the order. As per the tracking number, the order will be delivered today, 1/13/2020. For any additional questions or concerns, please contact our customer service department at 1-800-906-0976 x 352.
Great Customer Service. Was quick, easy and I am very happy with the laptop. Will definitely be back!
We truly appreciate your business, and we’re grateful for the trust you’ve placed in us. We hope to have the pleasure of serving you for many years to come.
The process to Finnish your order seems like it's never going to end. Customer service was ok. Guy I was dealing with didn't seem that friendly and was really pushing me to make my first order. Reason for 4 stars. But it's a great way to make a large purchase with out dropping large amount of money at once. Will be recommending this site to my friends.
Thank you for the review! We're sorry if the process was too long for you. Being a financing company, we must take precautions when lending to prospective customers as it's different than financing done in person. We would like to apologize for the experiences and interactions with staff members you detailed in your review as it’s not consistent with our standard of care. We'll use this feedback to make us better and prevent such things from happening again.
Additionally, your recommendation means a lot to us and we hope you'll enjoy your purchase. We're here for you anytime.
It is awesome to get my switch for a affordable payment set up with my payday will highly recommend to all my friends!
I don't know how well it works, it's for my granddaughter and she will let me know but OMG it's huge. I know she's going to love it
Thank you for the feedback and for giving us a shot! We really appreciate your business and look forward to serving you again.
From the business
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for choosing us! Your satisfaction means a lot to us. As a matter of fact, please let us know if we can help in the future.