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MDG Reviews Summary
MDG has a rating of 3.7 stars from 5,387 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 3rd among Electronics sites.
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I just spent my second "delivery date" in a week at home waiting for my laptop. Nothing. Service is great until they actually take your payment... then it all goes downhill very quickly!
It was pretty fast and easy- very polite support! There was at least 2 guys that had to help me and they both very efficient. Thank you!
Took forever to ship and when it got here the extra controller was in the display box only and was smashed and than the game was not included
The staff were extremely helpful, especially when I couldn't get some documents uploaded. The laptop arrived sooner than expected as well.
Thank you for your review, we are delighted to hear.
Very satistfied thank you i will order more and i told my friends and family also. After everything was veryfied it was a very fast shipping
Thank you for your review, we are delighted to hear.
MDG is great. Not a fan of the sameday shipping company. I ordered the Nintendo switch the same day and it was here last week. But the tv wasnt shipped till after i got the switch. Would of been nice to get it together.
Thank you for your feedback, we are happy to hear you had a great experience.
Everything was shipped at the same time but the reason why the TV was delivered after the Nintendo Switch is because it was shipped by a different carrier to ensure there is no damage.
The Laptop i bought works great for gaming for games im looking to play some games need to run on much lower graphics but its fine for a 1050
Thank you for your review, we appreciate the feedback.
I thought the process was a little long and I had to send the same paperwork in more then once, but other than repeating my information, it was a okay experience
Thank you for your review, we appreciate the feedback.
Awesome tv (Samsung) slow shipping well worth the wait. Great customer service. I would do it again for sure
Not happy with the order at all, no cords, no drives for the windows 10 CD, monitor or driver CD, no Authentic key to activate windows, and i ordered internet security software and didn't get that either. I was supposed to have 4 packages and only received 3. So yeah I an very disappointed and unsatisfied because that's not what I ordered or expected.
Thank you for your review. A Customer Service ticket (2304088) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
I have had excellent experience with MDG from the time of my order till the delivery. Customer service was exactly what I expected.
Thank you for your feedback, we are happy to hear you had a great experience.
My account is in chaos. No good communication from the customer service. I hope they will settle my account
Thank you for your review. A Customer Service ticket (2237918) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
Got approval quick. Sending in forms was a pain. For some reason had to send them in and even though it said "successful", half of them didn't actually send. Then after sending them again, one or two still didn't work. After all that, had to talk on the phone and answe questions which is difficult with the schedule I keep. Then it took another week to get here. Overall not the worst but could have been quicker.
Thank you for your feedback, we hope everything continues to run smoothly for you.
I hope next time goes smoothly. I would have had all my paperwork ready the first time and not having to go get this or that to make it easier for them. Everything was a mess.
Thank you for your review.
Sometimes we can ask for additional/specific documents for security reasons.
Still waiting to get what i ordered and already made 2 payments so im disappointed on that level some of the people u deal with on the phone dont speak good english
Thank you for your review. A Customer Service ticket (2337409) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
As per the tracking number, UPS came to your place yesterday and today but you were not home so they couldn't deliver the packages.
My Kids first smart 4k tv they are happy. Thanks have bought in the past with buy again in the future.
Thank you for your feedback, we hope everything continues to run smoothly for you.
Shipping times take too long that's my only issue if y'all can improve on that I will rate 5 stars until next time I order can u please fix this process
Thank you very much for your review. We work really hard to offer the best services in the best possible environment.
Shipping time frame is determined by the carrier company and it also depends on the item and your location.
My reasoning for the low rating was due to the internal process at MDG. I had just moved into my new place when I initially ordered and because of that, I had no paper mail received yet to "prove my address". My condo includes all amenities so I don't have an account for water or gas. I provided a copy of my lease between me and the rental corporation that was amended to correct mistakes, noted by both me and the rental agent, a pay stub from one of my employers, a screenshot of my Rogers account info showing my new address, and even a letter from the United States Department of Homeland Security/Customs and Border Patrol all with my new address but none "acceptable" by the "verification department". When I was frustrated and asked to speak to my sales person's supervisor, he said he would try to talk to a verification supervisor about it and promised to get back to me the following day - I never heard from him again. Inwas forced to cancel my order and wait for something to come in the mail. All in all a very frustrating experience.
MDG is one of my credit score builders. I've already paid off my first laptop, now I'm waiting for my new set of tablets and I only had to send a picture of my bank statement! Seamless transition to the new order.
Thank you very much for your review. We work really hard to offer the best services in the best possible environment.
First time ordering from MDG. Customer service was always helpful and patient with me. No matter how long it took me to get my ducks in a row they stayed patient.
From the business
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you very much for your review. We work really hard to offer the best services in the best possible environment.