Mattress Next DayReviews 285

Bad Return Policy
Don't get cought like I did, they will not collect the mattress even though it was of an inferior quality, it will cost you dear to return it back to them and you'll be at their mercy to get your money back! My inferior quality mattress was made from the cheapest possible materials you can ever imagine, the springs were visible at the bottom, it was not worth a fraction of what I paid for it and arrived 3 days late and was dumped outside my door even though I'd paid for "room of your choice option"! I called them three times and received terrible unhelpful service from their staff, I sent them two emails but no reply at alI! Never again! I now check every company and it's return policy thoroughly before I buy anything online!
Should have gone to reputable company like John Lewis and saved myself the trouble and cost.

I'm sure if i actually received my order i would give rave reviews like most other people on trustpilot, however the 'free delivery' doesn't apply if you live in west central scotland! Apparently their carrier doesnt cover this area and hands over to a 3rd party. PA1 to PA80 deliveries carry additional £30 charge. PA1?! Glasgow Airport postcode is PA3, and more or less every carrier of note has a hub of some description within this area. Yet this company's carrier doesnt deliver to this area. Utter nonsense.
BTW, somehow i have been blocked from leaving a review on TrustPilot for this company as my order ID wasnt recognised (seems I'm not alone in this)

Poor service. I ordered a mattress on September 9, and was promised 3-5 days for delivery. No mattress has arrived, more than 10 days later. I've now been told it "should" arrive in another 4 or 5 days.

No one called to inform me of any of these delays. When I called them to chase the order, I was offered a different mattress - but even that won't arrive until next week. The "next day" promise feels like a rather hollow one, right now.

I ended up having to pay £30 for an assessor, the official report deeming the "firm" mattress I ordered both faulty and "medium" at best.

I arranged a swap with a somewhat disappointing gesture of goodwill of £5 credit for a firm mattress of a different brand.

There was much confusion as the delivery address was different to the invoice address so I had to call the courier company myself to cancel delivery to the wrong place. I phoned Customer services (they did not respond to my e-mails) and the rep. Apologised and arranged for delivery to the correct address.

When the replacement mattress arrived it was labelled "medium". I rejected it on the spot but the delivery team asked me to speak to Customer Services first.

Customer Services told me that the "medium" label on the replacement mattress referred to the springs and that the filling was "firm". I was then told that if I rejected the mattress there would be an admin fee. I asked to speak to a supervisor but the request was refused. I still rejected the mattress as I felt I was being treated as a fool.

I now have no bed and am still owed for the mattress. I'm owed £30 for the independent assessor fee. I have lost a days earnings from my work. I haven't had any comfort in terms of sleeping for months. I can't order a replacement mattress until I get the refund (I haven't much cash flow). I can at confirm that MattressNextDay count my time and wasted effort as worthless.

Other mattress companies are available and I would suggest you try them first. This place is only a bargain if you enjoy a punt and have the time and money to lose. Good luck and I hope you sleep well one day if you decide to purchase from here.

Now they seem unable to provide me with an Order ID so I can't leave feedback on Trustpilot.

On ordering from this company's online advert for a single bed divan set, the deal seemed for all the world to come complete with a headboard. As the original advert has been taken down I can't go back and check. My bed arrived minus the headboard which I was convinced by their description WAS part of the deal. I refused delivery and on phoning was told I would get a refund MINUS £30 for some reason. DO NOT entertain this lot as they are rip-off merchants in the true sense of the word. I wonder how long it'll take to get my refund.

I ordered a mattress 4 weeks ago for next day delivery. The delivery was cancelled twice after which I cancelled the order. They have refused to return payment for over 4 weeks and I keep following up and getting same response that they don't have the mattress from the courier yet and cant issue a refund. Quite puzzling! In existent customer service, they dropped the phone on me. Terrible company, don't make the same mistake pls!

Bought a mattress which had removal of old mattress in the order. The delivery people did not take it and were pretty rude over the phone. The customer service people were not helpful in sorting this problem and only words of advise were that "it is Christmas and people just want to get home to their families..." Just a poor service all round

Whatever you do, not do order from this company. My bed has now failed to be delivered on 4 separate occasions.

On the agreed day the mattress arrived but no bed. On the following day 3 out of the 4 boxes arrived but the last one was missing. On the next day the courier cancelled the delivery and the same on the 4th agreed day.

I have absolutely no faith that my bed will ever arrive and no compensation for having taken 4 days off work has been offered.

The mattress isn't even good.

I have recently received one of their beds and to say i was disappointed is an understatement. When the bed arrived at my address two of the drawers were broken, chunks of glue falling of them and the workmanship was below standard. I have always bought silentnight products but this has been a massive let down and doesn't fill me with confidence to buy or recommend any of your products.the service to resolve the issue was laughable to say the least. Never again will I do business with this company or silent night.

The delivery was very good, next day as promised. They delivered the wrong mattress, a CHEAPER ONE (I was not aware of this until a later investigation). Then the problems began. It was uncomfortable to say the least after a very short time, support on the edge of the mattress encouraged rolling out of bed. Several times I injured myself on a bedside cabinet when falling out of bed. I was aware of the discomfort but hoped in vain that it was a settling in situation. Having injured myself several times I contacted Mattressnextday and complained. They at first informed me the item was under guarantee (two years) but, strangely this changed later, to 1 year. They asked me to send photographs of the mattress to support my claim. Having sent 4 photo's they asked for more, which I duly sent. At this stage I inspected the labelling on the mattress and determined it was not the one I had ordered. By now 13 months had passed and I was informed that a charge was due if they were expected to investigate/examine the issues. Further there would be another charge for returning the mattress. If it was to be exchanged, only a small portion of the purchase price would be set against another mattress. It was clear that this disreputable company were now employing delaying ploys which to me was obvious and unacceptable. On advice, I wrote a recorded delivery letter outlining my consumer rights, (also sent by email) which included I should not be responsible for any charges relating to their breach of contract The companies response was they had done nothing wrong and claimed they notified me of the change before delivery, this they could not substantiate and I totally refute their newly introduced argument. I pointed out the Item was delivered the following day and ordered late the day before, offering no opportunity to advise me they had changed my order. Their offices closed at five o'clock. To obtain 'Next Day Delivery' the order was placed very close to this time. As I stated, there was no communication from Mattressnextday at all apart from confirmation of the delivery. This started serious concerns with regard to the honesty of this company so I contacted a solicitor with a view of taking my complaint to the small claims court. That situation is on-going. The content of my emails to Mattressnextday and their responses are being reviewed by my solicitor. BUT HIS ADVICE WILL BE PURSUED.