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Virginia
2 reviews
13 helpful votes
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First, I am a paying member. Three months in on a 6-month subdcription. Match kept sending me validation codes even though I was having no difficulty signing in. Finally, after weeks, I brought this to their attention. They locked me out of my account. I did not engage in any abusive activity on line; zero. I was there for the designed purpose. I was respectful, decent, no untoward language, photos or anything offensive. I cannot log in and I cannot get a password reset. I am angry. They have no customer service phone number; in fact, they have no customer service. It's amaziing. I just started talking with someone local and they lock me out. That's why I am suggesting that others think twice about a purchase on that site. Find out if a contemplated site has a customer phone number that works extended hours before wasting money on a place like Match.com. All they have is some sort of on line chat service. Actually, they have a chat bot but it is a mechanical AI that is dumb as a box of rocks. It doesn't recognize or offer solutions for anything that can happen on their site. I asked for a password reset. Nothing. No acknowledgment. It's as if they have barred me from my account. Well, in fact, they have. Thanks for reading.

Date of experience: July 7, 2023
Colorado
1 review
12 helpful votes
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In 3 months, I think I talked to 2 people via the email function. I am a normal guy with a nice car and a graduate degree and job. I am reasonably attractive. I am funny and easy to get on with. I have actually had successes with other dating websites to some extent. What you notice about match.com is that: Nearly everyone on it over 30 is divorced and has kids. Most have had bad experiences (aka baggage) that led them to become divorced. Most are super duper paranoid about answering a simple, "hello, how are you". Like what do they expect, a world class prose about the meaning of love in North America? Something about the way this site is marketed says, "please sign up here if you are a disguntled angry person who is not really serious about dating but just making a token stab at it.
There are tons of other sites... Or better yet: Meet someone the old fashioned way! See them and talk to them and ask them out. I can't complain about the fees because I did consent to sign up for the time I did. But that doesn't mean I dont regret it!

Date of experience: July 16, 2017
Texas
1 review
7 helpful votes
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Fraud
June 3, 2017

I joined Match for free as their offer suggested and revived messages from people that I thought were interested in me in one week so I joined. It cost approx $90 for 3 months (the minimum I was allowed). So after Match took my $90 I realized that my account had been "hacked". I knew this because the original messages I received were fraudulent! People sent me messages to Never contact them and they would report me and even my account sent sexually promiscuous messages! I noticed when my account had been "upgraded" and I received an email. All this within the first week of service. However Match would not accept responsibility and refund my money nor would they create a different account for me. They would only close that account which obviously I had no other choice. The thing is they knew from the start that the original messages sent to me were fraudulent. I thought Match was a legitimate company! The whole experience was so degrading since my pictures were connected to my account and I could run into someone some day that I apparently sent hundreds of fraudulent messages to. Watch oit!

Date of experience: June 3, 2017
California
54 reviews
222 helpful votes
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Garbage
November 28, 2017

A waste of money. If you are a minority, short of stature and poor, you will be more poor when you pay for a membership. No real women ever answered my messages.

Date of experience: December 2, 17
Washington
1 review
9 helpful votes
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Match: Do not use this service. The matches are not legitimate. Impossible to contact customer service. Difficult to unsubscribe. Run don't walk away from this site.

Date of experience: April 26, 2015
Canada
1 review
7 helpful votes
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THEY AUTO RENEW YOU EVEN WHEN YOU HAVE CANCELLED! IT IS A TERRIBLE SITE AND IT DOES NOT WORK! I cancelled and they still charged my card... please do not use this site! The Customer Care is the worst I have ever experienced and they don't care what happens to you! They are fakes and frauds and I will now have to cancel my card so they cannot use it again! DON"T DO IT!

Date of experience: January 9, 2017
Maryland
1 review
3 helpful votes
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One word: terrible
April 4, 2017

Summary: I subscribed to Match.com and it does what it says. It matches you with people. Unfortunately, it does not seem to do a good job matching you with people you will be compatible with. Not to mention IF you happen to find someone you want to talk toyou probably cant. Even if you are a subscribing ($$$) member, non-members cannot communicate with you. To add insult to injury, there is no indication that a person you are sending a message to is a member or not. So a majority of your time may be sent sending hopeless messages. Ive had much more success on FREE apps. I should have done more research I do not recommend.
Additional Review: I tried to cancel my subscription because I was not happy that I was told I could send messages to anyone but non-members could not reply UNLESS I paid extra. The policies this company implements are clearly geared to keep the truth in the shadows: most profiles are non-members. When asked what percentage of profiles were members customer service quoted that it was against company policy to reveal this fact. Not a good sign. Ive probably wasted the last month sending messages to people who cannot reply.

Date of experience: April 4, 2017
New Mexico
2 reviews
2 helpful votes
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Scammers
June 21, 2016

2 scammers were sent to me from Match.com: One got in touch with me via his fake niece at Match.com who gave me his email. We got very involved and eventually he, Paul Goodrich, received a laptop from me (purchased at Best Buy) and sent to him via Fed Ex to Dubai. His was supposedly stolen there at immigration. Although promised, he never refunded me. He sent me a Wells Fargo spread sheet which I took to Wells Fargo, and it was similar to theirs but fake. Plus, there was no Paul Goodrich customer at any of their banks. The other scammer, who contacted me first and said he was in Salt Lake, Utah, knew Paul was fake and told me so. BUT, he, too, promising to be by my side, sent me an extensive note about himself. It was clear from his writing that he was fake, too. He obviously was not an English speaker, tho' he said he was born in Michigan. His email is '*******@yahoo.com." I am out about $2000, had to close my bank account and open a new one. I cancelled my subscription in less than 3 weeks from joining and Match.com will not provide me a refund. I think match.com should credit what I paid and quit sending me more 'matches'. I had a horrible experience! Tricia Erazo Penn, Santa Fe, NM

Date of experience: June 21, 2016
California
2 reviews
1 helpful vote
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Pretty good. Lots of serious people on the site. Maybe a few scammers but that's normal.

Girls get tons of attention from guys, so it's hard for guys, but the people on the site are real

Date of experience: January 6, 2016
Illinois
1 review
16 helpful votes
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Signed On For 3 Month Subscription 5/09/2020 Through 8/09/2020 To Check It Out, Then Only Come To Learn It "SUCKS".--Their Office Is Only Open From 8:00AM To 5:00PM Monday Through Friday.--Went Through Various Screens To Address Some FAQ. I Hit The Icon, Nothing Popped Up. I'll Do The "3-Months" Because They Are Already Paid For, Then Won't Ever Come Back To It Or Recommend The Site...!

Date of experience: May 11, 2020
New Jersey
2 reviews
8 helpful votes
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A while back I created an account on Match.com. I didn't activate it, as I was not sure if I am ready for it. I created an account and never messaged anyone. On 2/5/23, I decided to "pull the trigger" on this. And I found out my account blocked. I called match, they could not find a reason and said that "someone from higher support will contact you". Boy, did they ever. I got an email from Franchesca Jimenez, that stated that "your Match account has been terminated. We believe this action to be in the best interest of our member community.

Any new accounts created will be subject to review and will be immediately terminated."

No explanation was given. I repeat, I NEVER activated my account and NEVER contacted anyone on match or from my match account. So I emailed her back directly and asked for a reason. Her response was precious. "Due to our privacy practices, we cannot disclose specifics about any Match account, including your own. ". Basically "We can ban you, and we won't tell you why". I repeat I NEVER, EVER activated my account or contacted anyone on match or from match. BEWARE, if they can do it to me, without ANY explanation they can and will do it to you, regardless are you a paying customer or not. STAY AWAY.

Date of experience: February 9, 2023
Massachusetts
1 review
3 helpful votes
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Offered a 'special rate" if I wanted to continue, but when I tried to renew subscription rate seemed to disappear seemed a classic low life "bait and switch"

Date of experience: January 19, 2015
Canada
6 reviews
47 helpful votes
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It will not let me in my password does not work but they took my money scam. Wow not even 6 hours and the site sucks.
Site will not let you edit profile.

Date of experience: January 25, 2018
Nevada
2 reviews
31 helpful votes
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I'm reluctant to write reviews but my last review of Gagamatch saved thousands of people from be hurt or scammed for money.

Match.com wow what piece of work? It is very expensive for male membership even after you pay the fees. Your are asked for additional fees because the lady's can't read your emails unless you pay for this service as well.

One lady asked why cant I read other emails I explained about the men most pay a lot. I found again that big majority of ladies on Match are paid by Match to talk to men. If your this type of man there are plenty of call lines. Myself I just prefer real love one on one call old fashion. Also this excellent hunting grounds for would be preditor women looking for money and a good time.

The other discovery I made was that the women talk to each other on match, odd I thought they are looking for a man. I found that as my 6 month membership neared expiration I told a couple of women that I was not going to renew. I was texting them also emailing outside Match but I watched their communications slow and stop the same time as my membership.

Ladies and gentlemen I think that people going to these sites most are genuine and looking for love romance and relationship it's wrong to use these sites to scam people mess with their emotions all for money? Please take avice stay away from Match.com

Date of experience: May 21, 2016
Indiana
1 review
6 helpful votes
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HAVEN FOR SCAMMERS
March 8, 2017

MATCH.COM IS A HAVEN & A HOTSPOT FOR SCAMMERS. Match.com will take your money, throw you into a shark tank of scammers & they will procrastinate on doing an investigation or questioning anyone who is suspicious. Stay away from MATCH.COM - it's not worth it.

Date of experience: March 8, 2017
Texas
1 review
2 helpful votes
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Match.com's process and customer experience is nothing short of fraud. It is almost impossible to upload an "approved" profile picture. I have quite a few photos in my profile yet after taking my money, they will not approve my profile picture! I receive notices that this person and that person have liked my profile, have sent me a message and yet I cannot reach out, reply or anything, EVEN with my PAID subscription, because MATCH.COM has sole discretion with my profile picture and I'm just out of luck, and money. It seems to me that if I AM the one paying, I should be the one who decides which picture is my profile, and I should be allowed to read and respond to other members, regardless of whether or not I have a profile picture. Members can message me without my profile picture, why can't I respond back? I am 100% convinced that the majority of match.com's revenue is coming from members who are unable to use their service, which to me, is FRAUD. I mean, where is the harm in allowing members to communicate and respond without having a profile picture? Save your money. There are much better dating apps / services out there. Match.com makes so much money off this fraudulent practice that there is no reason for them to change this. I'm surprised they are allowed to continue.

Date of experience: May 24, 2023
Washington
3 reviews
6 helpful votes
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Match.com's customer service is completely inflexible and not helpful at all. They refuse to work on you on any kind of subscription refund or any kind of credit towards your current subscription.

Date of experience: December 8, 2022
New Jersey
2 reviews
6 helpful votes
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Signed up for the one month paid subscription, looked at matches every day for a month, sometimes messaging multiple girls a day. Never got a single bite.

Date of experience: May 22, 2012
Georgia
1 review
2 helpful votes
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I tried to do the 3 day trial to see if I wanted to sign up and they automatically sign me up without me being able to do the trial. And that will give me my money back. And I've never used a service

Date of experience: August 11, 2017
North Carolina
8 reviews
28 helpful votes
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Its a well developed site but not charges are too much, very bad sites like any other, it has an inviting look but dont doubt it, its has bad as any other dating site

Date of experience: October 14, 2013

Overview

Match has a rating of 1.3 stars from 1,216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Match most frequently mention customer service, credit card and fake profiles. Match ranks 653rd among Dating sites.

service
213
value
224
shipping
36
returns
56
quality
216
+48