I signed up for a month of Match a little over a week ago and it wouldn't let me verify my phone number for some reason, so my account was immediately locked. I can't do anything on desktop or mobile. I can't even delete my account if I wanted to. I have been emailing (they don't have a phone number you can call) their skeleton-crew of a support team back and forth for over a week now and they refuse to correct the problem. Because I am unable to use my account and because they refuse to verify my phone number, I have asked for a refund several times, but so far they have not even acknowledged my request. This used to be one of the most trustworthy sites in online dating, but it is sketchy at best these days and the UI/site experience doesn't even come close to modern apps like Hinge. I would strongly recommend proceeding with caution when subscribing to an account. You could have a similar random issue like me and have nobody to help you. If you can't cancel your subscription you would have to request your credit card company to block the transaction. Very unprofessional business. I would recommend a more modern dating app like Hinge. Definitely one of the worst customer experiences I have dealt with.
DO NOT EVEN THINK ABOUT TO JOIN MATCH. COM UNLESS YOU HAVE TOO MUCH MONEY AND WANT TO BE PLAYED. THIS SITE IS ON A LAST LEG IT IS A COLLAPSING GIANT. USE TO BE GOOD 20 YEARS AGO. NO MEMBERS, NO OBODY USE IT ANYMORE. THE SUBSCRIBERS ARE GIVE UP LONG TIME AGO TO GET MONEY BACK, SO THEY JUST LEFT. 90 % OF MEMBERS ARE NON SUBSCRIBERS, NEVER CAN RECEIVE YOUR MESSAGE. LIKES ARE USELESS. CUSTOMER SERVICE TRY TO BLAME YOU FOR THEY DONT HAVE SUBSCRIBERS, THEY DONT WANT REFUND MONEY. NEED TO CALL CC COMPANY FOR CHARGEBACK, UNSATISFACTORY ON DELIVERED E GOODS. JUST STAY AWAY. SIMPLE
I specifically signed up for one month and one month only it never said there would be any further charges but they charged me again and refuse to refund
My experience while on Match.com was ok.
It may have been a bit too early for me with my wife having passed about a year and a half before at the time I first signed up.
My absolute rage was with the insipid and preposterous charging for an automatic renewal in excess of $125 when I had taken every step I could figure out to stop and withdraw and cease participation months before the initial 6 month experience ended.
When a called a couple of weeks later after observing the charge on my credit card, demanding to speak to a supervisor about getting my money back, I was informed that they would make sure my credit card wasn't charge for the next renewal cycle in 6 months.
Not good enough.
Is this really happening still today? What kind of moronic corporate thinking would contemplate charging and refusing to refund inappropriate or unauthorized charges for automated renewals?
Just on principal, Match.com is the worst of the worst corporate thinking. The one thing they have completely within their control is conducting business in an ethical and professional manner.
Total and complete FAIL
I have tried my hand at a couple of online dating websites.
I signed up for Match.com after minimal success on other free sites. I was wary at first because there is no money back guarantee. They will give you an additional 6 months free if you don't find anyone in the first 6 months. I did not buy this option because my thought was, why would I pay for 6 months, find nothing, and then have to spend another 6 months trying on a site that hasn't delivered thus far. Also there were stipulations regarding how many emails had to be sent and received in order for the "guarantee" to be valid. Feels very Big Brother. After using the free trial and after dozens of "interests" in the first week, (although I could not physically see who was showing interest without payment) I made the leap; I bought the 3 month, news flash it comes out all at once not in installments. I digress, all of a sudden nothing, not one single wink or interest shown, nothing. I went from having loads of "likes" and "he's interested" emails to literally nothing. Finally one of the emails that I sent out was responded to. Turns out he and I hit it off, even met in person and had a great meet and greet, until he told me how he spent the majority of his adult life in prison. I officially give up, and I won't even get my $65 back. What crummy life lesson to learn, never pay for internet dating. At least when I was meeting derelicts on POF the further insult of finding out that they are homeless or excons was less of a blow.
Don't waste Your time On These Over inflated Women Who think Only Money Buys Them Happiness. I'm a fairly Good Looking Man. I Had two Responses To My outreaches. One Asked For My Phone and would Call Me in a Week. She was Busy. After i Gave It To her. She Must Have died? These Gold Diggers (wanting To Wine and dine them... Beware. I Like FINE Dining) Are Either Cougars Or Women Who Need to Feel important By Having Men Write To Them to Make Themselves FEEL GOOD. Don't waste Your Money Is my thought For You.
AVOID THIS SITE AT ALL COST. I HAD AN ACCOUNT THAT GOT HACKED TWICE. FINALLY, I DELETED THE ACCOUNT AND CREATED A NEW ONE. THAT ONE GOT HACKED TOO. FRAUDULENT CHARGES WENT ON MY CARD AND I DISPUTED THEM-GOT MY MONEY BACK. THEIR SYSTEM SECURITY IS NON-EXISTENT AND YOUR CARD INFO. AND PERSONAL INFO. WILL BE EXPOSED AND JEOPARDIZED. AVOID THIS SITE AT ALL COST. THEY DON'T HAVE TO SELL YOUR INFO. HACKERS GET IT EASILY FOR FREE.
I purchased, like the stupid girl I am, a 6 month subscript because of the guarantee that if I had not met anyone, I would be given another 6 months free. Boy did that go down the drain.
Then they glitch on their site, and it changes me to a man seeking men. This is with out my knowledge, and finally when I get back on after becoming so frustrated with the lack of messages that happened due to this glitch, I miss my cut off by one day to message enough people so as to not lose my guarantee.
So, they change me into a gay guy, and wonder why I didn't make my message requirements?!
This site is also not very well formatted, in that just anyone can message you. I try to be nice and let the guy know if I'm not interested, but I think I'm the only person in the world who has any consideration left.
They also nickle and dime you to go on meet ups, yes, I get that outings cost money, but couldn't they at least include like one or 2 free so you know if you'll be waiting your time on future dud outings?
I'm a slightly above-average-looking, physically fit and well-groomed, middle-aged male with a better-than-average career. I'm single and looking for a female partner or a dating companion. I became a member of Match.com for 3 months; put up a decent profile with good photos and engaging text; and then proceeded to browse potential matches.
After sending out 40 or more messages and getting 0 responses, I spent some more money to "ensure that my messages can be read". This pricey little "add-on" allowed me to see if my messages were being delivered and then read (or not). Sadly, I discovered that less than 10% of the messages that I was sending were actually being read; 90% were "delivered" but were NOT being read. This tells me that Match.com has many active profiles with NO active owners. In other words, if you become a member of this dating site, you will find MANY potential matches who might as well be ghosts because the vast bulk of your messages will go unread.
Perhaps these profiles were once active, but the owners have long since left the site. In fact, I'm certain that my profile is being used without my permission to lure unsuspecting women into purchasing a membership. I've deactivated it, but they said they will "keep it on file for a year in case I returned", which is how they get to use my profile without my permission in a dishonest attempt to make their site look like it has more members than it actually has.
After 3 months of daily use, I had sent out nearly 300 messages and received only 2 responses, which resulted in 0 dates and a disappointing experience overall.
I wish I had read all the terrible reviews on this site and others, before I had signed up for 3 months. Gone is 76.00 and nothing whatsoever to show for it. Match.com lures you into looking at profiles and sending an email which forces the other person to reply (if that person is even real, most are not), so to read a reply you have to sign up. It is a classic bait ans switch con. So then, having paid, you do a search and such and most profiles are fake or are people who put up a profile but had not subscribed yet so can't even get back to you anyway. I have heard back from about 4 real people and got sent messages from all kinds of scammers, saying they are men when they weren't and asking me to text them, which I didn't. It pisses me off to no end that this business is allowed to exist at all! Taking your money and allowing all the con artists and god knows what they are on there. Fraudulent! Stay Away! And in addition to that, file a complaint with the Better Business Bureau - find them online, it will ask you which location/chapter, go to Dallas, TX as this is where match.com corporate headquarters are at. Go there and file a complaint. If everyone does this maybe they will finally investigate and shut them down!
I must be lucky. Sure, many of the complaints I've read appear to be true, but I just met the nicest person this week and she lives about a mile from me. After trading a few emails and then sitting and talking for an hour at the park we decided that it might just work out and have started dating. We were both wary and doubtful, but the chemistry was there.
I did my own search and read a lot of profiles. The daily suggestions match emailed to me were interesting, but generally were all over the place as far as being close to being a good match.
I think a subscription to match is cheaper than buying drinks for strangers at a bar. Okay, I admit that's fun too sometimes, but not inexpensive.
Why do folks with smile in their user name always seem to be frowning? I dunno.
Have I received numerous emails from 27-year-olds 100 miles away? Sure. I'm in my 60s. Have I not received replies to some emails? Sure. Have I received winks and favorites from names with no profiles? Sure. I haven't tried to cancel yet, but I'm retired and have time to mess with match if they try to cheat me.
They suck you in, wont let you delete you profile and rack up unwanted charges on your account. You can cancel but not get a refund, even if it was set up by accident (thought it was a free trial). HORRIBLE CUSTOMER SERVICE. Do not use this site. Id be more likely to recommend TINDR than this crap.
If you use this, you feel it's great to screw the blind
My friend is blind & can't walk. He was not able to make it talk
They refused to refund his money.
Match.com continually sends me "profiles" of men who are not anywhere near the age group I requested. They also send me men who are looking for someone within a certain geographic region, not anywhere near where I live. I just got one from Mountain View California. That is 588 miles from where I live. Literally, the only thing we "match" is that we got taken by spending money on this website. Their "Customer Service" Department apparently doesn't exist. I have sent them links to 10 sites that show the photo posted on the profile they sent me is fraudulent. It has taken them up to a week to remove them. Most of the photos are being taken from Facebook and Linkedin accounts. I have started emailing these individuals to let them know their photos are being used. If you don't Google Image each photo in a profile and double check with the website PigBusters before contacting anyone on this or any other on-line dating site you are setting yourself up for not only failure but possibly serious harm. Do not give your phone # or address to anyone you meet on the internet. Never meet anyone by yourself and always pick a very public place. A local police station is a good idea.
So, I challenge you to give this site a try, and see if you can find one woman who is NOT lying about her weight and/or age and/or kids (in that order), then find a guy who is NOT lying about his hairline, and/or his weight, and/or income (in that order). Seems like most people are lying about their martial status anyway, but why lie about anything - ever? Do you think the other person will not notice that you are far heavier, and/or not nearly as young as your photos? Then what happens when you start dating and find out they lied about their age by five to ten years. Five is easier to get away with, but I have been trounced by both, and they both ended the same way - with me running screaming. My advice: If you meet someone on a date, and they clearly misrepresented themselves, just excuse yourself immediately and RUN. People, what you don't see in the photos is the part that will shock you the most. Oh, one final word of advice - pick the ugliest photo of them - that is who will invariably show up on the date. Think I am kidding? I am not. Good luck to those of you who are wasting time and money on this abomination of the decline of our moral civilization... oh, wait. That's been dead for years. Haha, sorry - welcome to match.com
P.S. Owned and operated by Ticketmaster...
I have been on match before but lately I have been having a terrible time with the site 1st emails not getting delivered so I call customer service they said problem fixed check in an hour checked it still not working called today they say there's a problem with the receivers account that mines is ok although my emails aren't getting delivered asked to speak to a manager put on hold gave a number then they hung up on me totally disgusting by match do NOT join there a joke
I've only been on for a few days but it's enough to suspect some foul play on the part of Match.com
First and mainly, I suspect they still use fake profiles. I get between 1-3 of these a day, a "wink" or "like" from a profile, when you go to view it, or interact in any way for that matter, it says you are unable to... Because they're set to private? I can see the photo of the "user" so it's ether bad design OR... These are the fake profiles that they only want to have one way interaction (it gives you the allusion of potential interest)
When you first goto the site and it shows potential matches (before creating an account or entering data)... they were all at 90% or more for the match percentage... How would you know that? You have ZERO data to suggest that. So I'm going to say they have BS algorithms, again for the illusion.
I'm a guy and lets be honest, all dating sites suck, for both parties. I can't imagine what it's like for women. I was hoping it would be better then OKstupid but, at least their matching algorithms APPEAR to work or mean something.
BEEN USING MATCH.COM NOW FOR JUST UNDER A MONTH AND STILL UNDECIDED. I USED WEJUSTFIT.COM FOR A MONTH BEFORE HAND AND MUST SAY I EXPECTED MATCH TO BE BY BEST BECAUSE OF ALL THE COMMERCIALS THEY DO BUT ID SAY THEY ARE AS GOOD AS EACH OTHER. IN FACT I HAD A PROPER DATE ON WJF SO IT PROBABLY EVEN WINS. OVERALL MATCH SHOULD BE BETTER BUT ITS NOT.
I am a single father and looking forward to meet a very simple and matured lady above 48. If you are serious just contact me or text me on my numbe. *******972
I WOULD STAY FOR AWAY FROM THIS SITE. They rip you off, charge you for extras that you aren't aware of and give no refunds, even when it is their mistake. I asked for a supervisor and was told they could not give me one. I was not happy with the service in any way and when I went in to cancel, it gave me a message basically telling me that I would lose my current access - another way they scam you for money. I'm sure most of the positive reviews on this site are being posted by their employees.
Answer: I was unable to get a refund but I dispute the transaction and got my money back that way. I said it was because they were not providing the service they claim to offer. If you can dispute with your bank just tell them you didn't authorize the transaction and the company refuses to refund you. Good luck.
Answer: No I would not trust it. There are scammers on there. They will tell you want you want to here. They are from another country. Look for key words such as widoer, contractor, travel, one child only. They will compliment you right off the bat about your smile. Not safe. Try another site.
Answer: Back in the 1980s, strip clubs were pulling all sorts of over charge and fake charge scams and forcing people tp pay. Here in Atlanta a majpr federal case against the GOLD CLUB brought all that to light and alot of changes were made in the industry... I BRING THAT UP BECAUSE... these social sites seem to be attempting the same types of scams and are getting away with it. By U.S. fedeal standars ALL THESE SITES FALL UNDER THE RACKETEERING STATUTE. Unfortunately there is NO enforcement of these laws at this time. Your best option is to dispute the entire charge with your credit card. They may not want to do this because they are seeing so much of it. BE FIRM AND INSIST IT IS A MATTER OF CREDIT FRAUD. Also be sure to indicate that you are filling a consumer notice with the Federal Trade Commision (they have online forms for this to keep a numbers count on how many people are affected by these sorts of things. www.FTC.org). If you have been a good card holder, you shouldnt have any issues except for 1: ALL THESE SITES ARE NOTORIOUS FOR REBILLING/DRAFTING YOUR CREDIT ACCOUNT. You may want to file a COMPROMISED CREDIT CARD CLAIM AT THE TIME OF THE DISPUTE and have your card issuer SEND YOU A REPLACEMENT CARD WITH A NEW CARD NUMBER.
Answer: You will have a hard time getting your money back Terri. The first time I was with them years ago, I forgot the auto renewal and tried to get my money back and they fought me tooth and nail. This time I tried both Ourtime and Match and both experiences were not good though Ourtime was a bit better. I agree with some of the answers here that Match baits you toward the end of your subscription with possible contacts, but since I cannot proof that I have to add that disclaimer. Everything you have run into with your experience I have had with mine.
Answer: You likely signed up for auto-renewal, which Match.com doesn't explicitly tell you out-right that it will auto-renew. You will not likely get a refund back for the month they charged you. However, go to your account's settings and cancel the feature ASAP. You will still have access for the month in question, but at least you will have stopped future withdrawals.
Answer: Give them a call... they always have something to scam people about...
Answer: Cancel the card you used when you joined.
Answer: That is an extra fare item and they charge you each time. Best to do your own searches and replies...
Answer: Too much don't do it!
Answer: I feel the same way Teresa, i have been on the site for 1 year now and cancelled my subscription, but was told it won't officially cancel until May because i waited to late after my initial sign up day, so i got stuck with another year. I am a handsome guy with a lot to offer, but for some reason never really got emails as i expected, i started to think the people profiles were fake or the women i was interested in didn't know a good man if his profiled slapped them in the face, just sayN. 41, recently divorced for little over a year, highly educated, working in my profession, make close to six figures, single, don't cheat, great personality, smart, don't play, and real down to earth... but i guess no one believed it or didn't like my handsome picks... IDK. Confused!
Match.com exhibits a polarized reputation among its users, with significant concerns overshadowing its strengths. Positive feedback highlights the site's potential for connecting users, particularly for younger demographics, and its broad user base. However, a predominant sentiment reflects dissatisfaction with customer service, marked by unresponsive support, unjust account terminations, and perceived deceptive practices regarding subscription fees. Many users report frustrations over a lack of transparency and the prevalence of fake profiles, leading to a sense of mistrust. Overall, while Match.com offers opportunities for connections, its customer service and business practices warrant serious scrutiny.
This summary is generated by AI, based on text from customer reviews