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Marble Law has a rating of 2.7 stars from 101 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Marble Law most frequently mention legal representation and customer service. Marble Law ranks 16th among Legal Services sites.
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If I could give the experience a 0 I would. There's no other way to put it - my attorney flat out sucked… his communication sucked…. Never on time with any paperwork - anytime something needed to be done I found out last minute… For reference - imagine if someone handed you ALL the evidence from the OJ Simpson trial, and the ONLY thing you use to prove OJ Simpson did it is the Bronco Chase, nothing else…. That's how incompetent and a $#*! show of a show my lawyer was. I actually negotiated my own settlement in the end and still had to pay my lawyer 40% of a settlement that I NEGOTIATED A HIGHER AMOUNT MYSELF THAN MY LAWYER!…. I then had someone from the advocacy team reach out to me and promised they'd look into my concerns but it's been over a month and the same failures of communication with my lawyer are THE EXACT SAME FAILURES of communicating trying to resolve my concerns. I warn any human being DO NOT GIVE YOUR CASE TO MARBLE LAW… IT WILL BE THE WORST REGRETTABLE DECISION YOU'LL EVER MAKE!
You can find a better attorney anywhere including your local community college or University… you may be able to do a better job yourself vs. dealing with Marble Law to be honest. I would take whatever option(s) you have before choosing Marble Law. If you read this review and still choose Marble Law, you truly do not care about receiving a positive outcome on your case and you have absolutely no one to blame but yourself when it happens.
They wanted to charge me $2600 just to file part of my dissolution, I still had to file the disclosures myself. The sales person kept talking about alimony to the point I felt embarrassed asking for it. And, they don't stop calling, pushing you for a payment and to sign the agreements. It's like car sales with a side of gaslighting. That was HORRIBLE. And now I have to wait and pray that they actually refund me.
Marble Law was unbelievably disappointing.
I was assigned a lawyer through Marble Law to help with some child custody issues, and in the beginning to middle of the process, my lawyer informed me she took another position and would immediately need to stop working on my case. She informed me I would be assigned a new lawyer.
Not only did Marble Law never assign me a replacement attorney, they had no idea my lawyer had quit their "firm"; I was the one who informed them. As time went on with no contact or replacement attorney, I continually called and emailed Marble Law, with each recipient having no idea what was going on, what I was speaking of, would apologize and state they would "look into this and get back in touch", yet never did.
My mediation date came and went which is a big deal with the courts, with no lawyer and no assistance from Marble, yet they continued to bill me.
I had to borrow money from family to retain a different law firm (non-Marble Lawyer) for $4000 who is now clearing up the mess Marble Law left me, along with handling the issue I had in the beginning.
The issues I had were on the safety and healthcare of my two children who have chronic illness. I was not after money or anything of the sorts; I was trying to protect my children. Marble Law has made this process twice as difficult and painful, and they continue to refuse to help or even acknowledge what they have done, or neglected to do. I now have to have my new lawyer involved to stop Marble from trying to charge me even without their representation and stop their harassing letters and calls. Do not trust this company.
*Westlake Financial handles Marble Law and they are included in this situation as well.
We understand your frustration and apologize for the difficulties you experienced. We take all client feedback seriously and are committed to providing the best possible legal services. We will review your case and address your concerns internally.
Please don't use this firm. They tried to charge me $6,000 for an uncontested divorce with no children or property. Found other law firms that were willing to take the case for $1,500 or less. They tried to scam me. Stay away from this firm.
We appreciate you letting us know about your experience and we are sorry to hear we fell short. Our client quality team will reach out to you to see how we can help get you back on track as we strive for everyone to have a great customer experience. Thank you!
This people are bunch of crooks and shady. I paid this attorney firm $2200 for an attorney to represent me in my divorce. They make me filled a questionnaire from which they filled the document in the computer. They send me 2 documents by email that they filled up with my questioner. It happens to be that me and my wife worked things out so I call them and cancel the service. Well…. This people had the nerves to charge me $2000 for 2 forms. They never went to court nor filed anything in court for me. They claim it was all the work they did for me that in essence was only 2 forms! This is unacceptable and they are ripping me off! So in conclusion… they did nothing for me and stiff me of $2000. Don't use this company please! Not worth it and they are bunch of crooks! When ask if I can talk to someone else of course their is no direct line to a decision maker(how convenient). What ever they are going to tell you is not what it is. This attorneys should be ashamed of themselves for ripping people off and their customer service is useless!
Thank you for your honest feedback. We are sorry to hear your experience fell short of the quality legal care we strive to provide. Our client quality team will look into this and be reaching out to discuss your concerns!
I urge anyone considering legal services to seek assistance from an independent attorney. My recent experience has left me utterly disgusted and deeply disappointed in the pervasive greed and lack of ethics in the legal world. It is disheartening to see companies prioritize profit over providing genuine and quality services, particularly in critical life events.
This company operates with deceitful practices. Despite portraying themselves as having their clients' best interests at heart, they are solely focused on their own financial gain. They pressured me into taking out loans for my divorce at exorbitant rates, exploiting my trust even with excellent credit. The promises of personalized service and care turned out to be empty lies, as their attention to me dwindled post-payment.
Once the deal was secured, their facade of friendliness vanished, and getting in touch with them became an arduous task. Their system is designed to benefit themselves, leaving clients feeling disregarded and unimportant. When I raised concerns, they offered no solutions or ongoing communication, promptly suggesting I withdraw my inquiries as they had already received the payment. It became evident that my well-being no longer mattered to them; they had what they wanted—my money.
In light of my distressing experience, I implore you to be cautious and seek legal counsel from professionals who prioritize integrity and genuine client care. Do not fall prey to deceptive companies like this one, whose interests lie solely in profit maximization at the expense of trust and ethical practices.
Protect yourself and your interests by choosing independent legal representation that truly has your best interests at heart. These good reviews on this platform I assure you were purchased or a fake!
Thank you for your honest feedback. We are sorry to hear your experience fell short of the quality legal care we strive to provide. Our client quality team will look into this and be reaching out to discuss your concerns!
This was completely misrepresented when I signed up on 4/17. The lawyer that drew up my settlement agreement. I had to make several edits before the email was sent. When I asked what was next as my ex had filed a response in court, I was told that I would have to pay more money. When I canceled I expected to pay some of the $2200 that was originally quoted but they are saying that 1 email was worth $1699. The only other option they gave was to "try" to assign me to another lawyer but my confidence was already shot with them. I have asked several times to be contacted by phone by their financial department but they just continue to insist that the amount they adjusted is what they believe the work was worth and refuse to have anyone speak with me
We appreciate you letting us know about your experience and we are sorry to hear we fell short. Our client quality team will reach out to you to see how we can help get you back on track as we strive for everyone to have a great customer experience. Thank you!
Marble Law is just incredibly wonderful! They made it soooo simple for me and they really and truly helped me the whole way. I strongly strongly recommend. They are SO helpful. I thank you marble law!
Our goal here at Marble is to always be as understanding and supportive of our clients, especially during a difficult time. We appreciate you leaving such a kind review! Please do not hesitate to reach out if you need anything else!
Marble Law Firm is exceptional! They were professional, clear, and supportive throughout my legal journey. Their team made everything easy to grasp, ensuring I felt confident in their hands. If you need reliable legal assistance, Marble is the way to go. Highly recommended!
Thank you so much for leaving such an amazing review. Please do not hesitate to reach out if you need anything else from Marble.
Marble Law Firm exceeded ALL my expectations. From the moment I starter, they made me feel herd and supported. Their team's expertise and genuine interest in my case gave me confidence every step of the way. If you're looking for a firm that truly cares about your well-being and fights tirelessly for your rights, look no further than Marble.
Thank you for leaving a review about Marble. We value your input and appreciate that you are entrusting us to support you during your legal journey. Please reach out if there is anything else Marble can do for you.
Marble is not your average law firm. These guys are all about staying ahead of the game with innovative costumer service that keeps you in the process andhelp you make decisions and feel confident every step of the way.
Thank you so much for leaving an amazing review. Please do not hesitate to reach out if you need anything else from Marble.
Legal battles can be stressful and confusing, But Marble completely transformed my experience. They're not your typical stuffy law firm. These guys are forward-thinking and innovative, and it shows in everything they do.
Their entire structure is built to make everything as easy as possible, you start with a call with their offices about your case, and from there forward they take the wheel, assigning you a lawyer and astablishing a legal plan
Thank you so much for leaving such an amazing review on how Marble has assisted during this difficult legal journey. Please do not hesitate to reach out if you need anything else from Marble.
I had the pleasure of working with Marble Law recently, and I must say, they exceeded my expectations. From the initial consultation to the resolution of my legal matter, their team was incredibly professional and knowledgeable. They kept me informed throughout the entire process and made sure I understood all my options. I highly recommend Marble Law to anyone in need of legal assistance.
Thank you for leaving a review about Marble. We value your input and appreciate that you are entrusting us to support you during your legal journey. Please reach out if there is anything else Marble can do for you.
Marble Law is hands down the best legal team out there. They took care of my legal matters with such professionalism and skill. Right from the start, they treated me like family and kept me informed at every turn. I felt completely supported throughout the entire process. If you're in need of legal help, Marble Law is the way to go.
Thank you for leaving a review about Marble. We value your input and appreciate that you are entrusting us to support you during your legal journey. Please reach out if there is anything else Marble can do for you.
I must commend Marble Law for their exceptional service. From the moment I made my first phone call, I was greeted with warmth and professionalism. The team at Marble Law guided me through every step of my legal matter with expertise and clarity, leaving me feeling confident and supported throughout the process. Their dedication to achieving the best possible outcome for their clients truly sets them apart. I highly recommend Marble Law to anyone in need of legal assistance.
Thank you for leaving a review about Marble. We value your input and appreciate that you are entrusting us to support you during your legal journey. Please reach out if there is anything else Marble can do for you.
The short answer is YES. I've been shopping for a family lawyer for a while before I hired Marble. They take a less traditional approach to legal services. Where all lawyers ask me to pay a big retainers and charge hourly fee (which makes no sense to me). One lawyer literally interviewed me to see how much I can afford. Marble offers easy financing options for every budget and I loved the fact that I didnt have to talk about money with my lawyer. The entire process is digitized and modern. I felt like a human being in a time I needed to feel better about myself. I have no doubt Marble is a top notch solution for people in need.
Thank you for leaving a review about Marble. We value your input and appreciate that you are entrusting us to support you during your legal journey. Please reach out if there is anything else Marble can do for you.
I paid over 8000 for an attorney to represent me my attorney did not finish my case at all they only completed one phone hearing! We have trial coming up but as soon as I paid off the money because they charge a flat rate they dropped me the next month saying the attorney quit and they couldn't get anyone else. But the attorney told me she was still working for them that they dropped me. They only gave me half the money back and they didn't even do anything! This place is a scam! They charge a flat rate so they can drop you and keep half the money without doing the work. If your case isn't going to be finished quickly and your payments will be paid off before your case is over then beware because as soon as they aren't going to get anymore money from you they drop your case with no warning! You screwed over the wrong mother! I have already turned them into the BBB! And I won't stop until I receive a full refund or my case is finished correctly! I would never choose this place if you have a case that's important to you! I was in a hurry to find a lawyer and didn't have time to do my research I wish I would have.
Upon seeing this review I can state that anyone who is experiencing these same problems with this law firm (excessive fees hidden fees nefarious and predatory business practices for next to no representation) they contact their local bar association. My lawyer (Samuel Q Pittman) would not address my issues in court I was promised a contested guardian petition severance and adoption of my special needs nephew. I was being charged close to 14,000 dollars to which he submitted a dependency petition making it so we required the state to determine everything. When I became suspicious of their business practices was when I spoke to another lawyer who confirmed he set me up for a long case and he shouldn't be charging me for anything because he handed the case to child safety. I contacted the bar association after a series of emails came in after I requested a clear break down of the services I was paying for because over half of my case costs were for the guardianship petition he never filed. I never received a clear break down but did receive an internal email for my supposed price adjustments that I wasn't supposed to receive stating that they needed to find other services they could offer me to make up the difference for what I had paid them and continue to have me making payments. When I responded I was contacted directly by one of the office supervisors (Michael albee) in which he was rude repeatedly interrupted me intentionally shut me down about my concerns was dismissive and finally hung up on me when I cornered him with proof of their predatory business practices. Needless to say because of them I am still in court 2 years later I contacted the Arizona bar association to which they mounted an investigation and I was finally refunded by marble with the request to remove my complaint with the bar association. A week later bar association contacted me back to confirm the refund and to inform me there were at least 6 cases in which they did this to low income families some of which ended horribly! If you are experiencing this issue please contact your states bar association and request it be looked into…. It may not fix your case but at the very least you can try to get your money back and make sure they are reported so they can't do this to anyone else!
Condolences for anyone who was burned by this company but I urge you to report it because knowledge is power and you have the power to prevent others from making the same mistakes.
The feedback from your service with Marble was taken seriously when provided last year. Feedback like this is essential to our company’s goal and continued mission towards improving our quality and providing the best case experience possible. Again, we are sorry to hear of your past experience and we wish you the best on the remainder of your legal journey.
Don't believe them they will charge you more more than flat price. They told firm price 2k. Middle of the case they said hey there is some problem you have to pay 2k more for what just one paper. They are scammer get away find real lawyer
Thank you for your honest feedback. We are sorry to hear your experience fell short of the quality legal care we strive to provide. Our client quality team will look into this and be reaching out to discuss your concerns!
Me and my wife recently went through a divorce and had a nasty fight about the custody of our 2 kids. The team was great and it was so helpful getting a flat fee up front. I will definitely be using marble next time.
Thank you so much for leaving such an amazing review on how Marble has assisted during this difficult legal journey. Please do not hesitate to reach out if you need anything else from Marble.
Answer: This depends on your unique situation and what you specifically need. Instead of charging by the hour, Marble does limited scope representation. This means you're hiring an attorney for 1 part of your case at a time, so you only pay for the services you need when you need them. Each service has a clear price so you'll know how much it costs in advance.
Answer: A legal Law firm who claims to have a one price (no hourly rate) attorneys to represent you in court.
Answer: The best way to reach Marble is through our contact form via Marble.co or by calling the mainline at 866-228-5777 / Customer service at (800) 297-1008 (Monday - Friday, from 9 am to 9 pm EDT.)
Answer: All throughout the country according to their website.
Answer: Marble will not give specifics on the attorneys. My first attorney they assigned was not even in my county. I requested one from my county. I got it, but she turned out so far to be worthless. No contact after initial phone call over 2 months ago. Marble will not return my phone calls and they do not answer their phone once you pay. I paid through man named Bryce. Once I paid, I could never get him to contact me again. Truly, from the bottom of my heart, stay away from Marble Law Firm. Previous post: From my own personal experience, STAY AWAY from MARBLE LAW FIRM! Stay away from this company. Took my money, had me fill out online forms, assigned a lawyer, but that was it. I paid in full in Sept. 23, it is now Dec. 23 with no court date, no word on what they are doing. Not even a hello that they did receive my forms. They have an online portal showing they received my forms, but no personal contact stating anything. Worst, is that I have left phone messages, they do not answer their phone, and have yet to get a call back. Going on a couple months now. I left messages stating I wanted a new attorney assigned as the one they assigned has not returned calls after initial contact. This is costing me 2500 dollars a month each month we do not get into court. Check their BBB reviews. Their level of service is falling fast. Over 300 complaints this year alone. All I can say at this point is to STAY AWAY from this firm.
Marble Law is a law firm that can help with a wide variety of legal needs, from divorce and custody to immigration. Instead of charging a high hourly rate, each service has a flat fee, so clients know how much it will cost in advance. They also offer flexible monthly payments, so clients can get the help they need—when they need it.
Marble Law Operating Locations:
AZ, CA, CO, FL, GA, IL, MD, MI, NY, and TX.
Phone Number:
Mainline: +1 (866) 228-5777
Customer Service:+1 (800) 297-1008
Thank you for sharing your feedback. We’re sorry to hear that you felt pressured or embarrassed during your experience—that’s never our intention. We understand that our business model of limited scope representation may not be the right fit for everyone, and we completely respect your decision. We can confirm that your refund has been processed, and we sincerely wish you the best on your legal journey.