website thubmnail of MapQuest
How would you rate MapQuest?
grey star
grey star
grey star
grey star
grey star
Ohio
1 review
7 helpful votes
Follow Jourdan C.
Unfollow Jourdan C.
Send Message
Share Review
Report Review

Dear God! Used this ONCE on my work computer and afterwards I started getting 22 ad's a day. That is not an exaggeration. I have to clear out 20 to 25 notifications from mapquest DAILY. Viagra ad's with what looks like a picture of a penis on it pops up. It is actually a finger dipped in vaseline for whatever reason. Fake news about Trump meeting with Hitler or whatever pops up. It never ends! I had to email IT today even after I turned on pop-up blockers to get it off my computer. NEVER AGAIN!

Date of experience: October 1, 2018
Arizona
1 review
7 helpful votes
Follow David G.
Unfollow David G.
Send Message
Share Review
Report Review

The design is no longer user friendly, it inundates with unrelated ads, and I choose to go elsewhere for custom trips. Horrendous for travelers, probably good for bottom line-initially. Goodbye MapQuest.

Date of experience: October 15, 2018
North Carolina
4 reviews
9 helpful votes
Follow Dave G.
Unfollow Dave G.
Send Message
Share Review
Report Review

MapQuest used to be great a long time ago. Seems like lately they have so many incorrect business addresses and sometimes mapping businesses to houses. It's very strange andmakes MapQuest unusable.

Date of experience: December 21, 2022
Texas
1 review
2 helpful votes
Follow M V.
Unfollow M V.
Send Message
Share Review
Report Review

Where is the map?
November 2, 2021

Honestly, what is Mapquest? It does not work on iOS very well, so it might just be me. But, put in address and there is a bottom part of the map showing, confused with junk adds (that are not collapsable at all). Useless. Forget about directions - no place to even try. This is just one big advertisement for nothing that even makes sense. Awful awful awful!

Another review for sitejabber - after I send this review, I will block you as you require me to sign up for even more advertising and, even though denied, the expectation is you will use or sell my info.

Date of experience: November 2, 2021
Illinois
1 review
10 helpful votes
Follow R M.
Unfollow R M.
Send Message
Share Review
Report Review

Mapquest has lost its mojo
September 25, 2016

What's with showing me restaurants and businesses when all I'm searching for is directions from one place to the next? And here I actually thought it would be better than Google Maps! Boy was I wrong! This isn't the old mapquest I remember, thsat's for sure.

Date of experience: September 25, 2016
Ohio
9 reviews
48 helpful votes
Follow Anna S.
Unfollow Anna S.
Send Message
Share Review
Report Review

Mapquest is used to be my go-to site for all my mapping needs. This however has changed as now it is extremely difficult to navigate. As if it wasn't enough for them to run huge ads up and down that nearly block the map, thus efficiently defeating the purpose, a huge box pops up asking if I want to run the search again. There is an option to cancel this nonsense but the button doesn't work. This doesn't happen each time but is frustrating when it does happen. Nowadays it's a hit or miss. So I'm switching to Google Maps from now on. Don't waste your time with Mapquest.

Date of experience: October 15, 2018
Oklahoma
1 review
4 helpful votes
Follow David C.
Unfollow David C.
Send Message
Share Review
Report Review

Terrible directions
January 26, 2018

Mapquest took me thru a dozen different turns in 2 & 1/2 miles when I discovered later it could have been done in one turn. It appeared like a housing developer had paid MapQuest to direct traffic to and thru their new development in order to maybe sell a lot.

Date of experience: January 26, 2018
Ohio
1 review
3 helpful votes
Follow Michelle J.
Unfollow Michelle J.
Send Message
Share Review
Report Review

This used to be my go to site for directions. The site is junked up with ads you can't even see what you're doing. Such a waste of time and it's a shame because it has lost it's usefulness. Have transitioned to Rand McNally.

Date of experience: October 14, 2019
Illinois
1 review
1 helpful vote
Follow Gregg W.
Unfollow Gregg W.
Send Message
Share Review
Report Review

I travel all over and Mapquest USED to the best to route my trips. Now I can't move my routes so that I can efficiently see what I want to see and the routes I want to take, the way Google Maps does, but Mapquest was WAY better at letting me move and choose my route than Google Maps. The site now makes users SPECIFICALLY choose something and sometimes it can take 5-8 attempts until it does what the user wants. Change it back because Google Maps does not let users pre-plan trips, especially in National Parks. You can't plan a trip to Yellowstone or Glacier if you're planning in January to go in July because the roads are closed and Google forces an alternate route that cannot be changed.

Date of experience: April 26, 2023
Florida
1 review
10 helpful votes
Follow Marge M.
Unfollow Marge M.
Send Message
Share Review
Report Review

The Classic Mapquest met all my needs, was quick, accurate, clear. The new one is difficult to manuver the routes, directions too lengthy and inaccurate, map is cluttered and many roads misspelled and/or inaccurate. Can't easily drag desired custom route with out going thru hoops and then it screws up the written directions. Maybe we all need to go to the media and bring attention to this messed up site and boycott altogether which I think already is being done.

Date of experience: April 18, 2017
Arizona
2 reviews
6 helpful votes
Follow Moe D.
Unfollow Moe D.
Send Message
Share Review
Report Review

Tried to find a store location. I was sent on a wild goose chase from Sun City to Peoria looking for a blind store to shop. Finally found the location, not with your help. Only to find out the location was closed 6 months ago. And why are you teaming up with that other big POS called Yelp? Those guys are so inaccurate in ridiculous. I can't tell you how many times positive reviews on that garbage was obviously made by store owners, friends and family.

Date of experience: May 24, 2017
Illinois
1 review
10 helpful votes
Follow Pete B.
Unfollow Pete B.
Send Message
Share Review
Report Review

A total disaster, and I don't even know where to begin. It has a life of its own, so as you attempt to type in addresses pop-ups consume your brain and chew it up and spit it out like so many demented demons. You cannot click on a given spot to make a correction but need to erase the entire address--it is simply horrible. They took a user-friendly tool and turned it into a clusterf#$% of horrors. It's a mess, and from reading the poor reviews here it is obvious that many feel the same, but the morons@ Mapquest don't seem to care.

Date of experience: November 13, 2016
Massachusetts
1 review
12 helpful votes
Follow dfsdfsdf s.
Unfollow dfsdfsdf s.
Send Message
Share Review
Report Review

Messing up MQ like this has to be by design. How do you not see what a mess it is? How do you not hear the clamor of your users voicing their aggravation on sites such as this one?
I'm very befuddled.

Date of experience: July 13, 2016
Florida
4 reviews
39 helpful votes
Follow Meena L.
Unfollow Meena L.
Send Message
Share Review
Report Review

This is the one for the iphone app. It is great as it directs you from your location and then it both is followed by reading the directions which are very easy to read, and it also has a voice so you do not have to be looking at the gadget every few minutes.

Date of experience: June 1, 2011
Massachusetts
1 review
6 helpful votes
Follow JOhn D.
Unfollow JOhn D.
Send Message
Share Review
Report Review

I went to a "4 star hotel" that was awful (dirty sheets! And the (1) star was a comfort inn that was terrific. Same thing happened with a car service... Map Quest reviews are opposite quite often. Useless, I've found Yelp to be rather useless too.

Date of experience: August 26, 2017
New Jersey
1 review
6 helpful votes
Follow Burr I.
Unfollow Burr I.
Send Message
Share Review
Report Review

So done! I keep trying, hoping that I just need to get used to the new look and feel, but I'm done. Nothing works - not even finding addresses. Aside from the fact that the typography choices for the redesign were a huge red flag from the beginning - I mean, who in gawd's name would pick a retro font from the 80s?! For online work?! - this app is a disaster now. Such a nightmare - it used to be my go-to/must-have app. Now I can't run away from it fast enough!

Date of experience: December 8, 2016
Arizona
1 review
3 helpful votes
Follow Mac D.
Unfollow Mac D.
Send Message
Share Review
Report Review

Seriously with the pop up ads every 3 seconds! And then the damn sidebar that you can close just keeps popping back out. Dude I closed you a reason I'll open you when I want you! It was like the longest most annoying way to try and get directions.

Date of experience: February 8, 2019
Florida
1 review
5 helpful votes
Follow Bert G.
Unfollow Bert G.
Send Message
Share Review
Report Review

Way worse than before
February 17, 2017

It is impossible to just drag your route to a different road. Very tedious to change an address when stupid mapquest cannot find an address. Especially if it is a newer home. I'm trying to find someone's house and all it want to tell me is where to find a Hampton's Inn. [Nothing against HI, I like them] I have no clue why they made it so difficult, Their previous web site was a breeze.

Date of experience: February 17, 2017
Canada
1 review
7 helpful votes
Follow Carolyn B.
Unfollow Carolyn B.
Send Message
Share Review
Report Review

MapQuest Difficult
September 15, 2017

MapQuest has always been my "go to" for directions. As of late, it requires TOO MUCH EFFORT. Try signing in and it sometimes will recognize, but not most of the time. Doesn't know Canada from USA. Put in all my info and ask for directions and it either sits there, is too slow or asks me to sign in again. Most exhausting when ur looking for directions in a hurry. Website needs to change for the better.

Date of experience: September 15, 2017
North Carolina
1 review
13 helpful votes
Follow Denise R.
Unfollow Denise R.
Send Message
Share Review
Report Review

I used the old Mapquest all the time - the best site on the web for detailed directions. Let's face it - sometimes GPS screws up and I like to have an old school back up. The new site is a horror show. Not user friendly, basically a pain in the you know what. GO back to the better version!

Date of experience: September 26, 2016

Overview

MapQuest has a rating of 1.5 stars from 207 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MapQuest most frequently mention new version, pop ups and customer service. MapQuest ranks 61st among Maps sites.

service
21
value
17
shipping
10
returns
9
quality
20