Ordered a pool pump from them.It came quick, but died after only 2 days.
They listed themselves as having a 60-day return policy and excellent customer service. Instead of honoring their return policy, to swap out the defective unit for a new unit, like any other reputable retailer would, they passed me off to the manufacturer's warranty. Having something fixed through the manufacturer's warranty takes forever.
And my pool has been out of commission for 2 weeks now with Summer coming to an end.So thank to VMInnovations horrible customer service, which they seem so proud of, they pretty much ruined pool time for the last part of the Summer.