Maplin has a consumer rating of 3.67 stars from 3 reviews indicating that most consumers are generally satisfied with their purchases. Maplin also ranks 115th among Marketplace sites. The most common issues with Maplin are around customer service, which is not as good as expected by some customers.
My Husband and I had been trying to connect our tablet to the tv to watch some of our showbox films. Firstly we bought the standard cable connectors but was advised they may not work but could bring them back and exchange them. Yep they didn't work so off I went with them and the staff at Scunthorpe Maplin were brilliant they had exchanged them for the chromecast version 2. It was easy to install and I was reassured buy the Maplin team that the product would work. So forget the conventional computer tv places try maplin for a friendly but very knowledgeable team. You don't have the loud music or TV's blaring out so you cant think in Maplin like you get in the other large stores. 10 out of 10.See positive reviews
May 2016, I got a new professional 48w lcd display soldering iron station from Maplin_Webdeals via Amazon online as it was offering a £4.99 discount from its normal price from the stores. Yesterday, 23rd July, the unit stopped working. Attach is a photo of the screen which shows a reading that doesnt change as the solder iron doesnt heat up even after 30 minutes left switched on! I was told by my local Maplin shop I can bring it down with my invoices for a replacement. Went down today, spent over an hour there as the shop assistant tried to get it authorised by HO who couldn't find my purchase details. Apparently HO insist I should have received a Maplin invoice by email. Maplin refuse to accept my Amazon invoice, eventhough it says seller Maplin_Webdeals! Initially I wanted a replacment but after this awful experience, I don't want this item anymore nor do I want to use Maplin any further. Will be askng for a refund and get another unit from another retailer who knows how to service and value their customers.See critical reviews
Tip for consumers: The only reason I got this item from Maplin is because I thought I will have reliable stress free service should it go wrong. The unit could be obtained from other sellers at cheaper price. After this experience, there are now no advantages to pay more and use Maplin any further.
Customer Service UK: 0333 400 9500 www.maplin.co.uk Customer Service Ireland: 01-8782800 www.maplin.ie
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