Manière De Voir

I waited nearly 3 weeks for my order only to have the poorest quality clothes arrive. The shirts were cut so awkwardly and looked nothing like the photos. On top of that they charge for returns. Save your money and time - do not shop here. Buyer be warned

These people are crooks. Had a refund returned in the form of an e-gift card (that's the only way!). No expiry date listed on it. Obviously this has been done strategically so there is a chance of you not using the gift card before the expiry and the company getting to keep your money. Will never purchase from them again.

I ordered a coat and I'm absolutely over the moon with it. So beautiful and get so many compliments on it. Would definitely order from here again. Delivered quicker than expected! Perfect!

If I could give less than 1 star I would. By far the worst customer service. Good luck if the purchased item does not fit and you need to return or exchange. They keep the product and do not refund you bc they claim that there are stains even if full tags attached and never worn. I could barely see the stain that they claimed in the photo.They then request you to pay prepaid label for return in order for the item to be sent back to you, which could easily cost $100 + if shipping to US using FedEx. I do not recommend whatsoever to purchase anything from them. They are horrible to work with. Plus all communications are via email since there is no phone number.

Très mauvaise expérience. Je leur demande simplement de me rembourser les frais de retour de 10€ car c'est de leur faute si je retourne le colis (colis arrivé avec énormément de $#*! + quand j'ai ouvert le paquet il y avait une odeur extrêmement désagréable j'avais l'impression que les vêtements sortaient d'un local à poubelle.) et ils refusent. De plus, le colis en plus d'être arrivé en $#*! a été envoyer en deux paquets différents pour 2 articles achetés. Ils veulent simplement encombrer leur client. Bref je n'achèterai plus jamais. Je n'ai même pas essayé les habits mais vu l'odeur…200€ une jupe qui pue les égouts et la qualité ne doit pas être non plus au rendez vous. J'ai bien peur qu'au vue des commentaires je ne soient pas remboursé

I ordered over $200 worth of merchandise that never arrived. I received a shipping email the day I purchased with a tracking number, and also followed with my Shop app. The tracking number provided was for a shipping company called Whistl. Manere's own shipping info on website says to this day they have not shipped my order. The shop app says the same, and the tracking number through Whistl is invalid.

When reaching out to customer service, they refuse to acknowledge what I'm saying and keep repeating to me that it was delivered. It was not, and their own tracking information concludes that it hasn't even shipped. It still says on their own website it hasn't shipped.

Not to mention, I am being treated incredibly rudely by customer service who refuse to acknowledge this discrepancy in tracking info, nor apologize. Even went so far as to say I should have reached out to them when I realized the tracking info was incorrect and that the fault was on me. However, all I know is what I see - that it has not been shipped until today, when I emailed for update only to be told it had been delivered. This is really sketchy. I've received no apology, and the brunt of the blame from the company.

I have a strong feeling this company is a scam and that I will never receive my money. I will be filing fraud claim with my credit card.

They caught my eye with their unique styles and shapes that you don't get from just any fast fashion boutique. Great quality – ran a tiny bit small.

At first I liked the designs of MDV, but once I ordered from them a few times I realised that they are low quality and they have a TRAP SYSTEM, which is sending you a voucher instead of a refund and when you don't decide to use it they DONT REFUND you, they just say that the voucher has expired = STEALING YOUR MONEY! I have asked them several times that I don't want to buy anything from them and want my money from the voucher back into my bank account and they REFUSE TO DO A REFUND! This is a complete trap and they are making you spend your hard working money on their products even if you don't want to.

Please AVOID shopping from them and save yourself the TROUBLE.

DO NOT USE!

Ordered an item. Aside from the fact you pay for delivery AND RETURN AND THEY HAVE A MINIMUM SPEND. They have the worst customer service. They sent an item using Evri who are useless. They didnt deliver, didnt leave a card. Tracking states they delivered to a concierge at an office! I live in a house not a block of flats or an office! When contacted, on social media because their website wasnt working they insisted it had been delivered to me because 'Evri said so' even though the pictures dont match and the GPS doesnt match. They really ARE NOT BRIGHT. Eventually she accepted they were at fault and would refund but then needed proof that I lived there to refund me? What if I had sent the item to my sisters address as a gift. Would I need to move my ID to another city to get a refund? These people are deliberately obtuse. Please save your money. Use Zara. Use Asos. Use anyone.

Image attached of where they say they delivered to my house..

I ordered on the 20 of APRIL 2022.
I had to change size of 2 items, ofcourse I had to a hefty sum for sending it back. But I did.
It is now the 11th of AUGUST and I still have not recieved my items. They are stuck in customs and Im being told to pay for them. On the Maniere De Voir website it clearly states that they cover all import costs and taxes. It's literally being put on the very top of their website, on each page. Total scam.
I absolutely do not need this summer clothing now, summer is clearly over. But now I have to accept this because I already got the matching pieces at home since the 20 of APRIL. So useless, Ill literally wont even wear this now that MONTHS have passed.

Maniere De Voir is unfazed, they just apologize for the inconvenience. No use of contacting them again, Ive done it.
Complete bull$#*! store.

The 1 star goes for the extreme delays. And the cons they are pulling. I have to admit that the jacket and shirt I bought came in good condition. Not the amazing quality you would expect from their photoshoot...but it has a good look. BUT it took 24 days to arrive instead of 3 to 4 days that their were saying. And it is not coming from the UK or germany it is coming from China! And although it is saying on their receipts that VAT is included I still had to pay the VAT at the post office when I received it. And my order was a jacket and a shirt that they couldn't add together so i got charged two separate VATs. Every email I sent felt like a waste of time.they respond with the same answers all the time. They will never refund you for anything. The point is that you get the impression that you are shopping from a legitimate European site of good quality stuff but you buy from a Chinese retailer and you get the equivalent treatment. I felt like they were laughing at me or cursing at me with a smile on their face. I WOULD NEVER RECOMEND THEM. They annoyed me more than any other site ever did.

16 days ago I ordered some items because they looked trustworthy and I liked the style.

When I asked where my package is, it took them over a week to respond!

Then they told me that it's going to be despatched in the next days. This is really a bad joke, 16 days and the package is not even despatched.

This is not how you should treat your customers!

Don't buy from them, it will save you a lot of frustration.