I purchased my L shape, couch, cover, and a bit after 30 days it started to unravel by the threads! I contacted them immediately and they told me that it was unfortunate and they understood my unhappiness! So they have over $200 and I have a couch cover that's unraveling! Terrible customer service!
This is an unscrupulous company. I ordered the 3 seat velvet sofa color in brown. The color depicted on the Mamma Mia website is a medium taupey-toned brown. The cover I received (which looked like a return, even the plastic packaging looked worn) was NOT brown by any stretch of the imagination. It was grey. I immediately emailed Mamma Mia customer service about the problem and requested a prepaid return label. They responded asking for photos, which I sent. Their reply: "We're sorry to hear you're not happy with the product. On our website, we did our best to show the fabric texture and colors as closely as possible. However, color consistency cannot be guaranteed on every display and device. We value our customers' feedback and will use it to improve our products or services." Basically, tough luck that you ordered brown but received grey because we are insisting grey is brown.
A manager then sent another response trying to gaslight me into believing grey is brown by providing me pictures of their brown velvet cover and their grey velvet cover. These were not the pictures posted on their website but rather pictures of the actual covers on customers' furniture. Both covers in the "proof" pictures they sent me were indeed grey -- just different shades of grey. And the cover in the picture they were insisting is brown did not in any way resemble the color depicted online of Mamma Mia's brown velvet cover.
I will be returning the sofa cover at my expense but I will never order anything from Mamma Mia covers again and I warn everyone out there to avoid this rip-off company like the plague. When you read negative reviews about this company's unsavory practices, believe them the first time. I wish I had.
Excellent Cover. Great Customer Service. College kids love the cover and made a VERY old well used couch look new. Customer Service took care of the girls when the silly girls tossed out the cardboard inserts when they didn't read instructions! They guys next door with the exact same apartment said how did you get your place to look so nice. See photo!
I originally was overjoyed with my purchase earlier this year. I even posted positive reviews which I've now revised after my experience with the company. I spent close to $500 to put slip covers of my living room furniture and this was a sale price not full price. For that amount of money I would've expected the slip covers to hold up at least a year I only got a little over four months. I reached out to the company and I was offered a $25 coupon on my next purchase and told following:
*****Our consumers should be aware, however, that regular use of any material will necessarily cause it to deteriorate****
Please take into consideration that the product will deteriorate in a short amount of time.
Did they pay people to give all of these good reviews?!?!
Product is not as advertised. I bought the love seat with chaise, it was difficult to put on and did not fit into the angles like advertised. The fabric arrived snagged, the connection strings are a joke and the cover did not fit down the backside of the couch. I thoroughly vacuumed my couch prior to attempting to fit the cover just in case I needed to return. Sure enough, nothing went right so I boxed it back up with all the part and pieces. The company found 3 dog hairs and stated the cover was "covered in dog hair". In addition they took pictures of damage that are factory sewing issues and blamed me for the damage. They offer refunds based on the quality of product once returned, due to their bogus claims will only offer refund of 50%. I will never waste my time on this company. Their customer service is the worst!
I ordered a 3 seat sofa cover because my current sofa has a damaged cushion. Once I received the Mamma Mia cover the quality was not as it appeared online and it was too small. Then when I returned it, they only refunded me 50% due to "damage"? I literally tried to put it on my sofa as shown in the video and it didn't fit! Would never recommend using this company.
Bought my SECOND slipcover from this company and I absolutely love it!
The fabric is thick and heavy. Amazing, heavy, glossy material. It fits my oversized sofa perfectly, stays in place and doesn't slip off (even though I have a leather sofa).
I had a question about installation and contacted customer service, they responded almost instantly and were extremely helpful. This company is the find of the year for me! Will definitely buy more.
Love this loveseat slip cover, or went on very easy and it just gave life back to my off white sofa, that needed a facelift. It does not move when you sit on it. I'm no longer shy about having people over to my home.
Hi Jane,
Thanks for your review. We are thrilled to hear about your experience with the slipcover.
Enjoy!
Sincerely Yours,
Mamma Mia Covers
Completly not as described. I purchased an item that suppose to fit large couch. Attached pic show how long this thing and how much it covers. Not even close to what was advertised. Also terrible quility and does not stay on (tried it on the chair) Emailed company multiple times asking to return. Even contacted them on Facebook. They do not show they are address on the site and customer service is terrible. Just want to send this back and get my money back but I guess I am screwed because there is no way to return it
Dear Marina,
We would like to apologize for your recent experience.
As shown in the photo you've posted it shows that our slipcover fits your sofa. When tucking it in make sure you point it with angle down, so it would be difficult for them to pop out - like an arrow down.
Try to tuck it in as deep as possible and in between the gaps. It works for most of our customers, but every case is different and every furniture piece is also different.
Our return policy lasts 30 days. We checked your order details and it's been more than 30 days since you've received the item according to the tracking information provided by the carrier.
Unfortunately, we can't accept your return at this time due to our Return and Refund Policy.
Our customer's satisfaction is our number one priority, and in order to make the situation better, we would like to offer you a small gift from us. It is a discount [coupon] for the next purchase of you or your friends.
We hope for your understanding. Do not hesitate to get back to us if you have any questions.
Warm regards,
Mamma Mia Covers
It took a moment to put on but it really was much better looking than I expected. Couch is about 192" did not know how it would fit and it fits without looking Stretched out. It has some very interesting texture to it overall very pleased
Hi Leslie,
Thank you for your feedback. We're glad that you are pleased with your purchase with us. Enjoy your Mamma Mia Covers!
The cover for the sectional is a piece of crap. The fasteners are a joke. We have to use safety pins as the fasteners and straps break and the flimsy pieces of cardboard to push into the cushions disintegrate. I've had mine for a year 1/2 but will keep using it because it was pricey but I wouldn't recommend this to anyone
Hello Diana! I'm sorry to hear that you're not satisfied with your purchase. Kindly reach out to us at support@mammamiacovers.com and we'll do our best to assist you.
We love this cover! It protects our love seat and sofa from getting dirty and most importantly from our cat's scratching! We got the love seat cover 1st and the same day we received it we ordered the sofa and chair cover too. It's pricey, but worth every dollar if you care about your furniture
Hi Jane,
Thank you for sharing your experience with us. We believe in our products and we are glad that you do too.
Enjoy your Mamma Mia Slipcover!
All my family was surprised with this cover when they saw new chair. It made our interior much better. Cotton fabric with amazing quality. Ps. Very easy to wash in the machine.
Hi Betty,
Thank you for taking the time to write to us about your positive feedback. We're happy that you love our slipcovers as much as we do.
Enjoy your Mamma Mia Covers!
We were ready to throw out the armchair and search for new just because the fabric was worn away. But this cover has saved us $$$! It fits perfectly all around the armchair. Everyone that has come to our house comments how good it looks and feels! Really a lifesaver! With using the added items to hold it in place there's no need to adjust it or keep tucking it in, it stays put! SO glad I made the purchase!
Dear Abigail,
We are thrilled to know that you are happy with your purchase. Thank you for sharing your experience with us.
Enjoy your Mamma Mia cover!
Warm regards,
Mamma Mia Covers
Took a long time to decide to purchase this cover. The price seemed a bit high but it has great reviews and appeared to provide the full coverage I wanted. This is an excellent buy. The material looks like it might be course ruffling but it is incredibly soft. I like it better than the leather couch service. Installation is a tad tricky but it only takes a few moments of wrestling it before you have that ah-ha moment and then it just effortless comes together. I suggest putting Uber the legs of the couch also. This cover stretches to infinity.
Dear Jack, thank you for your feedback! We are glad that you like your MammaMia cover. Enjoy :)
I bought this cover for our living room sofa that has cat damage. It fits well, stays on without adjustment fairly well, and looks good. The color matches what was shown in the picture. I have been using it for about a month, and although the fabric seems thin, our three cats have not damaged it with their claws. It was a good purchase for the price.
Hi Lena,
Thanks for the review. We are glad that you love your slipcover. Thank you for sharing your experience with us.
Sincerely Yours.
Mamma Mia Cover
I very seldom write a review but I am really impressed by this couch cover. I've searched the entire internet and couldn't find anything for our oversized leather couch. I can't believe this thing fits! It was worth every penny. Our couch is now protected from kids and our cat and it can fit in our washer machine. We did run out of the cardboard tuck pieces but we improvised and made our own, we also tucked some bottom pieces under the legs of the couch. Me and my husband put it on together and it's definitely a two person chore. If you have an oversized couch, definitely check this product out.
Dear Alex, thank you for your feedback! We are glad that you like your MammaMia cover. We do sell the cardboards separately. Please do not hesitate to visit our website if need some. Enjoy :)
I love this cover! It fits my gigantic sectional with no trouble and looks fantastic! The sofa underneath is covered with microfiber fabric which caused a lot of static electricity. This cover solves this problem without getting my new sofa reupholstered. I needed more straps to tighten the fit and customer service responded immediately and positively! I am so impressed.
Hi Stella,
Thank you for taking the time to write to us about your positive feedback. We're happy that you love our slipcovers as much as we do.
Enjoy your Mamma Mia Covers!
I tried so many couch covers before finding these. These are the BEST! We have 3 hairy dogs to share the furniture with and these covers are hands down saving our leather furniture!
Dear Caroline,
Thank you so much for your positive review. We are glad that our cover met your expectations. Enjoy!
Sincerely Yours,
Mamma Mia Covers
We just received our new Mammamia Covers, today! Put them on and we are THRILLED! They fit beautifully, well made, and look GREAT! So glad I found you! Thumbs up!
Hello Connie!
We're so happy to know that you're satid=sfied with the quality of our slipcover! Thank you so much for sharing your experience with us.
We're here if you need anything.
Sincere,
Mamma Mia Covers
Answer: Our slipcovers are pet-friendly and can protect your couch from scratches. However, each situation is different, and some pets may cause the slipcover and couch to be destroyed completely. Please check the product reviews; many pet owners are pleased with the product. Our Microfibra, Microfibra Printed, and Fuco Collections are ideal for pets who don't want to hide their claws because they're made of 100% polyester and won't show any loose stitches. Your pet may lose interest in clawing the cover because the claws won't pierce the textile. Please check to verify if your furniture is within the recommended range of the manufacturer. The guide is available on each product page. Please watch this video if you have a dog: https://www.youtube.com/watch?v=X0fGwWLlRdA Or this, if you have a cat: https://www.youtube.com/watch?v=_fEQpHwm6_A Feel free to use the code USD10OFF at checkout to get $10 off. We hope to serve you soon!
Answer: Our Mille Righe and Jacquard 3D Collections are suitable for leather furniture, and they fit without moving or shifting. However, we do not recommend these at all if you have pets. We suggest that you cover the furniture with non-skid rug padding. This helps prevent the cover from sliding on the leather's slippery surface. We offer a variety of collections to suit your preferences. If you'd like assistance in determining which material is most suitable for your needs, we encourage you to visit our fabric guide page for detailed information: https://mammamiacovers.com/pages/fabric-guide
Answer: Yes. Slipcovers from all our collections are machine washable and maintain color and shape after up to 120 washes. Please follow these washing and care instructions from the manufacturer: - Machine wash cold permanent press; - Do not bleach; - Do not tumble dry; - Do not dry-clean.
Answer: I just bought new furniture and wanted something that would protect it, as it's very light in color.
The company has garnered mixed feedback from customers, showcasing a divide in experiences. Positive sentiments highlight the quality and aesthetic appeal of the covers, with many users appreciating the fit and protective functionality, particularly for households with pets. However, significant concerns arise regarding customer service, particularly in relation to return processes and perceived dishonesty in refund practices. Customers frequently report dissatisfaction with the company's responses to complaints and issues with product discrepancies. Overall, while product quality is praised, the company's customer service approach appears to undermine customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Hi Halina!
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks for your kind words and we look forward to serving you again soon.
Cheers!
Mamma Mia Covers