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MalwarebytesReviews 122

2.1
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Malwarebytes Reviews Summary

Malwarebytes has a rating of 2.1 stars from 122 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Malwarebytes most frequently mention credit card, customer support and many years. Malwarebytes ranks 142nd among Antivirus Software sites.

service
22
value
21
shipping
5
returns
10
quality
19
Mexico
1 review
3 helpful votes
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I love Malwarebytes and would recommend it to anyone, with one caveat. This otherwise fine software has a chronic HORRIBLE problem with a BROKEN NOTIFICATION mechanism that causes popups to appear constantly, even when your version of the app is completely up-to-date. If, as I do, you need to do screen capture videos, this will ruin you work. Contrary to assurances on the Malwarebytes website IT CANNOT BE CONFIGURED. A very sad defect in an otherwise nice product. Buyer beware.

Date of experience: June 27, 2017
Claude W.
California
1 review
12 helpful votes
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I'm being double billed every year. I'm paying $24.95 for my old version, and $39.95 for version 3.1.2.1733. No phone number listed for Malwarebytes, and no email to send to.

Date of experience: June 26, 2017
Kentucky
8 reviews
4 helpful votes
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I have been using Malwarebytes for years. Used the free version for quite a few years, always with either Norton or MacFee. Put the free version on over 50 different laptops and desktops in my clients compters. Woried just fine for us.
I am running Norton Security Deluxe 2017 with Latest Malware bytes. Work great together. My Malware was just like Norton, both upgraded the older to the newer with no interaction from me.
I highly recommend this product.

Date of experience: May 14, 2017
New York
2 reviews
14 helpful votes
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I purchased this software for three different computers and it didn't work on any of them.It would install just fine, but then I would reboot the computer and there was no tray icon for the program. If I tried to launch the software from the start menu and nothing happened. I emailed support and got no response. Then I posted on the forums and they wanted me to jump through all these hoops to try and get it to work. I had to use all sorts of tools and programs to generate various logs. And then when I would send them the logs they simply ignored me. I paid almost $150 for this software and when someone finally got back to me they claimed it must be specific to my computer. That simply didn't make sense. The same exact issue on three different computers? It wasn't until I filed a dispute with my credit card company that they finally paid attention, but by then I was done. It's sad what happened to this company. There are plenty of alternatives out there now to protect you against malware, viruses, etc. I purchased WebRoot for only $20. I can use it on three different computers. My credit card company gave me full credits for the disputes I filed. Malwarebytes then asked me if I would consider helping them determine what the issue was by providing me with a free year of service. I told them no way. To me, this confirms they know their are bugs in their software. Do not purchase this software. There are so many alternatives that are so much cheaper. Sorry Malwarebytes, you don't own the market anymore.

Date of experience: May 6, 2017
Australia
1 review
2 helpful votes
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I have pre-paid Premium version for a two year period.
What I dislike (read - HATE) is the fact that when I end up on a website that they deemed "unsafe", I have to jump through loops and hoops to give myself access to that site since I know for a fact that is safe!
All we need is button that after a warning, allows us to continue to that website because that what we want not prevent us regardless because that what you think needs to happen!
Overall the paid version is ok. Would I renew my subscription? NO WAY IN HELL!

Date of experience: April 23, 2017
Sweden
1 review
14 helpful votes
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Full 2 weeks before my premium expired, they were constantly bombarding me with notices to renew - I did not want before it was time, not to loose the 2 weeks - so they switched off features such as updating, scans, and who knows what else - eventually I had to download a free version for 2 weeks (they promise a 30 day trial period! But get only 14 days! - an other one contravening the trade description act!) to be protected;
Needless to say am now buying an other make! I'd give it zero if I could.

Date of experience: April 18, 2017
Texas
1 review
8 helpful votes
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What happened
April 4, 2017

Your program vanish from my computer, and it seems I can not get it back. I called your number and emailed as well.No response

Date of experience: April 4, 2017
Oklahoma
1 review
10 helpful votes
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When I purchased Malwarebytes years ago, I was led to believe it was good for my lifetime. Over the years, I've been prompted to update the s/w version, which until today went without a hitch. Today, it is asking for my license key after installing over the previous version. Would it have been too hard to warn me I would need the key before hand? And besides, how many people keep a s/w key from 10 years ago? So, basically I'm being cheated out of my lifetime purchase. I will never use Malwarebytes again and would not recommend it to anyone.

Date of experience: March 23, 2017
Washington
1 review
8 helpful votes
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I used to like Malwarebytes Anti-malware and recommended it to clients. After finding out that they removed Iobit Advanced Systemcare 10.2 from my computer since they seem to think that it is a PUP. I removed MBAM from my pc and am not going to recommend their product to my clients anymore unless they fix their mistake. I trust Iobit and use several of their products. Malwarebytes is no-longer trustworthy. It piss's me off that their software which I still have a Premier membership for at least 140 something days is now useless. Buyer Beware!

Date of experience: March 18, 2017
Canada
1 review
8 helpful votes
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Has become a problem product. Protection layers always shutting off. The worst thing they did was to eliminate the free standing product (discs). When I installed the discs, I had no problem, but since using the up-to-date version from download, I have had nothing but problems. Tech support suggests things, but it doesn't resolve issues.

Date of experience: March 16, 2017
Florida
1 review
6 helpful votes
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I thought this program was to protect your internet instead it is messing up my Microsoft Word and XCEL

Date of experience: March 2, 2017
South Carolina
1 review
6 helpful votes
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Piss poor Support
February 23, 2017

Have had problems, and all they send is general BS. No help what so ever to date ( about two weeks) so if you are having problems don't count on any support and they really charge your account about as quick as you send it.

Date of experience: February 23, 2017
Maine
1 review
6 helpful votes
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The free version is pretty good so I thought to my self lets get premium, what a joke computer ran the worst, and slow since Iv'e had it. Stopped half of their running programs and computer is back to being fast.

Date of experience: February 15, 2017
Maryland
5 reviews
16 helpful votes
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Avoid MalwareBytes
February 13, 2017

I used MalwareBytes successfully for many years. It was straightforward. Then they were bought by European company. Now it has many options and they will not tell you the cost for any except the two week version they call "Free". You get nothing. Premium is very expensive I am told.

Date of experience: February 13, 2017
California
1 review
8 helpful votes
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They were good
February 12, 2017

I use to use both Malwarebytes and Pc Pitstop for like 10 years, then Malwarebytes decided that Pc Pitstop was malware, Pc Pitstop is awesome guys it blows away Malwarebytes in functionality, so ba bye Mawarebytes, bad move guys

Date of experience: February 12, 2017
Florida
1 review
8 helpful votes
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I've got a lifetime subscription! Does this mean I have to wait for you to tell me why I am unable to turn on Web Protection for a life time. Response like this impresses me on a scale of company intergity and support. I gave you guys a double 0.

Date of experience: February 1, 2017
Colorado
1 review
5 helpful votes
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This used to be good software, but it is outdated, ando they are more concerned about waging war with PCMATIC than they are with protecting their customers. Thus program will now Uninstaller PCMatic. After this happened, I suffered no less than 10 ransomware attacks, and my system became slower and slower. I contacted them. They offered no assistance. It has now been removed and PCMATIC reinstalled. Fast system again, and no ransomware attacks. Avoid this company like the plague.

Date of experience: January 7, 2017
GB
1 review
8 helpful votes
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Malwarebytes.
December 24, 2016

This is my opinion
ITS LIKE HERPES [TRY AND GET RID OF IT]
ITS LIKE A COMPLAINING GIRLFRIEND YOU JUST CANT GET RID OF IT EASILY,
This is my opinion
ITS DISABLED / DELETED MY SECURITY WHEN I DOWNLOADED IT, AND ON DELETION ITS SABOTAGED MY MICROSOFT SECURITY AS WELL
This is my opinion
YOU WILL PROBABLY FIND IT EASIER TO GET RID OF HERPES
DO NOT TRY FOR FREE DO NOT BUY

Date of experience: December 24, 2016
Kansas
1 review
4 helpful votes
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Unhappy costumer!
December 16, 2016

I renewed my subscription on the internet 12/12 via the CleverBridge and am still getting requests to renew same. The charge has already shone up on my credit card but I am unable to get any info from your company re "what's going on" I am an unhappy customer!

Date of experience: December 16, 2016
Louisiana
1 review
13 helpful votes
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Scam!
July 20, 2016

What a scam! I purchased MB Premium: legit key. WILL NOT INSTALL on my PC. NO HELP WHATSOEVER TO FIX. Great; I'm out $25.00 What a racket! No wonder no one can trust corporations. Crooks!

Date of experience: July 20, 2016