MakeSpace

First, my stuff was moved to different locations so everything didn't come at once. Second, 70% of my furniture had some kind of damage! They disassembled everything and lost the screws so I'm stuck with a bedframe with no screws and a table that I cant assemble (table which was scratched down the middle!) On top of that they lost my couch and told me 2 days before delivery (mind you I made an appointment a week and a half in advance!)
Working through getting reimbursed, first it's send pictures of the damage then receipts then send full pictures of the damaged goods!

They broke my TV, offered like $15, and lost one of my boxes. Had to file a claim to get the $15 and they finally dropped off the box. Seems like a no brainer since the reviews are so bad. Hopefully they'll go out of business.

I was helped with a large number of items by Chris, Luis, and Felix and they did a great job. They were very quick, efficient, and friendly. I highly recommend them and the MakeSpace service as a whole.

I had a two-hour conversation with my representative before I made an appointment. He told me that I could not lose anything on making a deposit over the phone then, as I had up to 24 hours before service to cancel and receive my full deposit back. I decided to sell my furniture instead and called over 24 hours to cancel and they did not refund my $350.00 deposit!

I could not believe it! When my things came back the crew told me the broke a leg off of my dinning room table and decided it was easier to store and move so the broke the other 3 off. They told me I could just "glue them back on". The company has agreed to pay for ONLY PART of the cost of repair. My table will never look the same. The crew who picked up my things told me there was a charge to wrap furniture and that is was unnecessary, I reviewed the website after they took my things and it said no charge to wrap. My couch was dragged through the water/dirt in my driveway caused by a recent snow melt almost everything including my table is scratched.

I used this company and I had minimal stuff in storage from my mom's house after she passed. A glass coffee table, love seat, a tv stand, and pullout couch. They broke everything except the pullout couch. They did reach out right after the delivery telling me that they would pay if I could find the same items or close to it they would pay. The furniture was only 4 months old before she passed. They offered to pay but what they should do is make offers according to what they find online. Why should I have to look for it they broke it not me. My items had sentimental value. I was in prison 10yrs. And only had 4months with both my parents. Died a week apart. They were supposed to make an offer but they never emailed me back. I know that I was so upset. I waited for an email but they didn't email me again. I'm not going to call or email if I said my piece. They should have to do the footwork to be able to offer a decent payoff. Why I have to do anything. I deleted the pictures I should have kept them but it hurts too much. Love seat broke arm. Table. Glass. Broke in half. Tv stand edge of the tv stand broke. Honestly I would have never wrote this if they would have rectified the situation. Almost 3 months is long enough for a call or email. I wish I would have looked here before using the company. I won't make that mistake again.

Terrible company! Do not use them! I put my stuff in storage with them for 6 months. They charged me roughly double of the price I was quoted at. Then, I got an email saying that they updated their pricing terms. When i put my stuff in storage with them their policy was a $59 drop off fee. They changed the policy and said it would cost me $800+ to deliver my stuff. When they did deliver my stuff they lost my $4K custom couch and a bar stool. The customer service representative told me that the warehouse is understaffed and therefore they dont have the resources to have someone try to locate it. They offered me $1K for the lost items. It would have been cheaper for me to be renting 2 apartments at the same time instead of using makespace. Not only did they try to scam me but they admitted to not even trying to look for my missing items. Spare yourself the money and use another service!

Today I had (2) 12ft. High commercial quality Xmas trees returned to me. These trees are HEAVY. Having them picked up and stored with Make Space gave me the opportunity to clean out my garage. Quarantine gave me the time. The trees were delivered this morning. The movers, Lonnie and Richard T., were on time, friendly, polite and placed the trees in my garage. This job was hard because the trees were soooo tall and heavy, but these guys finished the job quickly. If I have need for this service again, I would request LONNIE & RICHARD T. Again. Thanks!

I had an extremely bad experience with Makespace. Among the 25 items I stored, they lost my biggest item ( a 9-drawer chest) with many cloths inside. The customer support was extremely bad. Firstly, the customer support promised to reply within a week after I made a call. But there was no update from the company after 10 days. Even after I kept asking for follow up, the only follow up they gave me was they were still investigating.
They suggested I file a claim after a couple of weeks of investigating. The value of my item was more than 3000 USD (320 for the chest. And many clothes, shoes, bags are in the chest) However, the maximum that I could claim was USD 1000 which was much lower than the exact value of my items (and I wasn't using the basic protection plan, I was using the silver protection plan). This was an extremely bad experience and I strongly suggest people DON'T USE the service.

Warning don't use them! We were moving into a new place and needed to store some new furniture. The furniture was picked up by Make Space in perfect condition - they were brand new in the bubble wrap from the manufacturer.

Fast forward a few weeks when they delivered the furniture. The bubble wrap was all ripped and falling off. The wood nightstands were all chipped and damaged.

The drivers were really nice and acknowledged that they items were clearly mistreated in the process. They told me to file a claim.

I filled the claim and they wanted to pay me $60. They originally cost $2,000. They then said they would pay $250 and I would have to sign a NDA because they didn't want the negative attention.

$250 for damaging $2000 is not worth this happening to others. Do not use Make Space for storing nice items. I found some similar reviews online.

In the simplest terms possible. I trusted MakeSpace to store our priceless action figures from some of the first NY ComicCons ever. They lost them and said they'd look for them. Never found them, then tried to make us write up a claim in a limited timeframe for items that are so amazingly precious to us that THEY LOST. We are ABSOLUTELY LIVID. This business seems to loose a lot of stuff, from what I have read. Absolutely unacceptable. Steer clear and store the items somewhere else.

The team that shows up at your house are great (you think)! They shrink wrap and act all concerned about your items. They ask you for a YELP review before they leave. The app requests you to tip them as soon as they leave-$20/person at least. Then... they mishandle your belongings! This has been a NIGHTMARE! An iron floor lamp was so badly bent up if I ever wish to use it I will have to take it to a welder. All of my furniture was damaged. Floor mirrors-broken! Wall pictures-destroyed! Leather chairs scraped against concrete! It's like they my items were in a dump truck and they just dumped it in their warehouse and swept it to the end. BEWARE! DO NOT TRUST THIS COMPANY! They are not even movers! They are a warehouse who has lost their primary business and are trying to use their buildings for something to make money taking advantage of trusting people who believe the reviews they solicit at your house-not after the transaction. Don't even get me started on the lies they tell you about their pricing and charges for picking up! STEER CLEAR! I chose these idiots as I have a back injury and limited funds. I would have been better off giving my items away!

I would not recommend MakeSpace to my worst enemy. My experience from beginning to end has been a nightmare. After changing my appointment to accommodate them (at their request), and rearranging my entire day to move earlier, they still showed up 4 hours late. The items that did arrive were damaged beyond repair. But MANY of my items that I requested to be delivered did not arrive at all. Although unacceptable, I do realize these things are inevitable sometimes. However, the complete lack of communication and assistance of any sort to help resolve the issue is totally within their arena of support. Wait times to speak to a representative at minimum were 30 minutes (if you can even get through), the representatives give you empty promises of follow up appointments and next steps and then not only do not deliver on those promises, but seem to fall of the face of the earth. The representative I spoke to, Kevin, both promised to make contact with me regarding my order. Neither did. As of right now, I am still living in a totally empty apartment on a mattress on the floor because of MakeSpaces utter incompetency.

Buyer beware--false advertising and scam service-- just go with a higher priced alternative before going with them and being charged a higher price anyway.

I lived in a studio apt., less than 500 sq. Ft., no walk-in closet, and I gave over half of my furniture away. Originally, I requested their "walk in closet" sized space. But received a call that what I wanted to store, a bed frame (no mattress), a love seat, a rocking chair, and 20 boxes would require a "Studio" space. I thought it was odd that I would need their "Studio" space to store less than half of a 470 sq. Ft. Studio worth of stuff, but whatever...

After it was all said and done, I get an email saying they had to move me into a 1BR storage space. I lived in a tiny studio and only stored half of my things! How would all of my stuff fit into a small studio, but storing half my stuff required a 1BR size storage space?

I wrote and complained, and they gave me a canned response full fine print... What it boils down to is that they are false advertising spaces to make their prices more competitive. Then, after they pick up your stuff, they charge you for a larger size. It's a scam--do not use them!

In the future, I'm going to go with Clutter or a better reviewed service that costs more but at least charges what they say they will and does the packing for me. Makespace is not the bargain or service they advertise!

SCAM Company

I used MakeSpace during the pandemic to store my stuff as I was unsure of where I would end up after it was all over. It all started with the pickup back in 2020 where the crew was 4 hours late and it took 5 hours to pack up a 600 sq foot apartment. I finally settled on where I was going to live so I made an appointment to pick up my stuff at the warehouse. As they are unloading my stuff into a truck, it came to my attention that my dresser was missing and it had not been seen since 2020. The crew promised me as soon as they found it, it would be shipped to me out of state as it was their fault. 8 weeks later and I still don't have that dresser. They have been telling me for 4 weeks now, we are going to ship it but now they are basically holding my dresser hostage. I have had to call every day for the last four weeks to get an update and never received updates until I asked to speak with a supervisor every time I called. They also broke a piece off my tv stand and it is no longer usable. The TV is almost $600 and I can't replace the stand but yet they want to offer an embarrassing $74. I have now threatened legal action as it pertains to my dresser. It is the responsibility of MakeSpace to find a shipping company to get my dresser to Texas. I would never recommend this company as they make promises they can't keep and continue to lie to me. This seems to be a continued problem from the list of complaints I have read. Not to mention every one of my boxes from the warehouse looked like they had been tossed around and my stuff was all torn up and scratched up. They should be embarrassed to be in business yet alone taking peoples money.

Getting my stuff back has been an absolute nightmare, and I'm positive they're doing something illegal. I assumed that, like literally every other storage service, I'd be able to pick up my own stuff whenever I was ready to move back into an apartment. Apparently you need to make an appointment to even pick up your stuff yourself, with no help moving - AND they charge you 70$ anyways. No one communicated this to me! So, when I called them on my drive to my new apartment to ask what times I'd be able to retrieve my things, I was informed that they were booked for almost a MONTH and I wouldn't be able to pick up my bare essentials like my mattress, bedframe, etc... until then. Despite spending hours on the phone with them, their representatives were unable to resolve the issue and refused to put me in touch with anyone higher in the command chain. If I didn't have a friend to stay with, I'd be sleeping on the floor of an empty apartment for weeks until the next open appointment. I have no idea how this is legal - they're keeping my property without my permission, AND charging me for the additional month that they are non-consensually storing my belongings. In summary, don't give these people your money. (However, the movers were very nice and efficient when I was initially storing my stuff!)

Awesome job Cory S and Martin D!
Will use them again if needed and will recommend them to everyone.
Thank you!
One happy Customer

We needed to store all our household items for a year while we remodeled. We had a long conversation with the MakeSpace sales person to determine if they could truly pick up and safely store a household worth of furniture as they were new to our area. We should have known when they got here. The day of the movers showed up late with three people and a full moving van. They weren't told it was a whole house. It took them some 7 hours, multiple trips and several different crews to pick up our items. A few days later and we had the first call about damaged items. Broken glass table top.

Fast forward 1 year, time to deliver all our stuff. They again show up late. They take another 5+ hours to put the stuff in the front room. They take 3 items upstairs and the walls are dinged, gouged and scratched. More broken glass, this time an entire shelf system. Fabric on the sofa is torn. Plastic totes and boxes are smashed or cracked.

And the icing on the cake, their free totes that they encourage you to use, must be unpacked at the time of delivery otherwise there is another fee to come pick them up.

If I could give them a lower rating I would. Their customer service spouted policy and rules as to why none of this is their fault and they can't do anything about.

Please go anywhere else.