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MakeMyTrip

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India
1 review
0 helpful votes
Follow Kushagra A. B.
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Good customer support
October 7, 2023

Make my trip has a great customer support... Always efficient and dedicated to work... Always in customer favour...

Date of experience: August 1, 2023
India
1 review
0 helpful votes
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No refund
July 20, 2022

It beeen 21 days they have deducted my wallet money and the same has not been redirected to my acc... And this has happen twice with me

Date of experience: July 20, 2022
India
1 review
2 helpful votes
Follow Vipin P.
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I would like to highlight absence of regulatory bodies over eCommerce companies (such as, MakeMyTrip) who tend to enforce their own policies over common man/customer without any accountability.

I would like to bring forward my experience with MakeMyTrip which shows how this company is breaching customer's trust:

Me and my wife planned to spend our anniversary weekend in Pondicherry, so, booked a Club Mahindra hotel for 3 nights from MakeMyTrip app and got confirmation vouchers. Next day, we got mail from MakeMyTrip that there was some technical glitch (pricing error) at the time of booking and we need to either cancel it or take their special offer (which was actually not so special). We didn't agree to it as it looked like breach of customer trust, so, asked for their policy and if this technical glitch is already made public (through net or media). But MakeMyTrip is not looking to make it public and was fine with acceptance in mail only. As we didn't trust the company we didn't give our consent for which they went ahead and cancelled our booking quite aggressively. I requested their CEO (Mr. Deep Kalra) in email to look into the matter urgently but didn't get any response from him but their management conveyed us that they can't do anything on this and their decision is final.

Please note that it is NOT matter of money but of sheer control with no accountability these eCommerce companies wanted to have over customers. We can feel that even if you've confirmed booking through MakeMyTrip we can get mail anytime that it is not yet confirmed. Had MakeMyTrip accepted their technical glitch publicly I would have given my consent for cancellation. I can understand it would raise question over their quality and services but if they're really ethical and gutsy then they should.

Date of experience: March 27, 2016
India
1 review
0 helpful votes
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Wonderful holidays
September 15, 2017

Mobile app helps to going with make my trip. This was very helpful to make our trip in an attractive way.

Date of experience: September 15, 2017
India
1 review
1 helpful vote
Follow Vishal s.
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Poor Cab service
September 27, 2017

First the driver refused to go & they gave us another driver no.
The other driver was late by an hour

Date of experience: September 27, 2017
India
1 review
1 helpful vote
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Cheaters
May 2, 2019

I have booked bus ticket with them to Bangalore to Sagar. Bus is been cancelled. Not ready to refund the amount

Date of experience: May 2, 2019
India
1 review
1 helpful vote
Follow Vibash K.
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Make my trip customer care *******573 flight cancel payment refund related issue solve contact us customer care

Date of experience: August 11, 2022
Singapore
1 review
0 helpful votes
Follow Srikanth R.
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The customer is telling me there is no refund and help from their side. Please don't use this app. No help from them.very bad

Date of experience: June 3, 2023
MakeMyTrip C. MakeMyTrip Rep
over a year old

Hi, We regret any inconvenience caused to you while dealing with us. Kindly share your booking details and contact number at cs-managers@makemytrip.com. We will get in touch with you ASAP. Regards

India
1 review
0 helpful votes
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"Payment withdrawal" 2d ago "Er,. Customercare 637.21.80.978...all problems solved all rigarding payments and...all problems solved all?"fjyfd++gfght""

Date of experience: June 15, 2023
India
1 review
0 helpful votes
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Good application
October 7, 2023

Very good application where i got High discount and best price very good application as compared with other platforms

Date of experience: August 1, 2023
India
1 review
0 helpful votes
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*******093 contact... Flight cancel payment refund related issue solve contact customer care helpline number *******093

Date of experience: June 20, 2022
India
1 review
0 helpful votes
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Fraud company
April 7, 2021

It is fraud company while booking it is showing as deluxe rooms but the rooms are originally very bad it is fraud company

Date of experience: April 7, 2021
India
1 review
0 helpful votes
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MMT
October 7, 2023

Good company for booking trip. Easy to use the for making the booking and interface is easy to excess

Date of experience: July 31, 2023
AE
1 review
0 helpful votes
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Pathetic
November 7, 2023

Such a bad experience will never use there service again... never use there service.
No customer services at

Date of experience: November 7, 2023
MakeMyTrip C. MakeMyTrip Rep
over a year old

We're sorry to hear about your negative experience. Please provide more details on "Head-CS@go-mmt.com" about your issue, and we'll investigate and work to resolve it. Your feedback is important to us. Thanks

India
10 reviews
138 helpful votes
Follow Satakshi M.
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Makemytrip is not recommendable at all. The worst trip of life. Services are poor. No go with this...

Date of experience: December 17, 2015
South Africa
1 review
0 helpful votes
Follow ankur j.
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You may end up paying higher than required or lose your money altogether. Better to use other services.

Date of experience: March 1, 2019
India
1 review
1 helpful vote
Follow Siji G.
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Please dont choose this site. They are big cheaters. WIll collect double fare and wont give any service at all

Date of experience: September 14, 2017
Bulgaria
1 review
4 helpful votes
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Great service
August 16, 2015

I cancelled my ticket and get a refund in time even faster that 10 business days. I'm strongly recommend makemytrip.

Date of experience: August 16, 2015
India
1 review
0 helpful votes
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Refund thieves
August 28, 2023

Make my trip people are thieves, they don't refund many people's money, mine was also not done twice

Date of experience: August 28, 2023
MakeMyTrip C. MakeMyTrip Rep
over a year old

We regret the frustration caused. Our team is committed to resolving refund issues promptly. Kindly provide your details so we can investigate and ensure a swift resolution. We value your feedback and will work diligently to restore your trust in our services. Thanks

India
3 reviews
0 helpful votes
Follow Raju k.
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MakeMyTrip customer care number-7866-82-4019 refund related call now. All issue solve this problem..

Date of experience: August 16, 2022

Overview

MakeMyTrip has a rating of 1.3 stars from 507 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MakeMyTrip most frequently mention customer service, next day and bad experience. MakeMyTrip ranks 210th among Travel Search Engine sites.

service
181
value
173
shipping
128
returns
142
quality
165
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