Make my trip has a great customer support... Always efficient and dedicated to work... Always in customer favour...
It beeen 21 days they have deducted my wallet money and the same has not been redirected to my acc... And this has happen twice with me
I would like to highlight absence of regulatory bodies over eCommerce companies (such as, MakeMyTrip) who tend to enforce their own policies over common man/customer without any accountability.
I would like to bring forward my experience with MakeMyTrip which shows how this company is breaching customer's trust:
Me and my wife planned to spend our anniversary weekend in Pondicherry, so, booked a Club Mahindra hotel for 3 nights from MakeMyTrip app and got confirmation vouchers. Next day, we got mail from MakeMyTrip that there was some technical glitch (pricing error) at the time of booking and we need to either cancel it or take their special offer (which was actually not so special). We didn't agree to it as it looked like breach of customer trust, so, asked for their policy and if this technical glitch is already made public (through net or media). But MakeMyTrip is not looking to make it public and was fine with acceptance in mail only. As we didn't trust the company we didn't give our consent for which they went ahead and cancelled our booking quite aggressively. I requested their CEO (Mr. Deep Kalra) in email to look into the matter urgently but didn't get any response from him but their management conveyed us that they can't do anything on this and their decision is final.
Please note that it is NOT matter of money but of sheer control with no accountability these eCommerce companies wanted to have over customers. We can feel that even if you've confirmed booking through MakeMyTrip we can get mail anytime that it is not yet confirmed. Had MakeMyTrip accepted their technical glitch publicly I would have given my consent for cancellation. I can understand it would raise question over their quality and services but if they're really ethical and gutsy then they should.
Mobile app helps to going with make my trip. This was very helpful to make our trip in an attractive way.
First the driver refused to go & they gave us another driver no.
The other driver was late by an hour
Make my trip customer care *******573 flight cancel payment refund related issue solve contact us customer care
The customer is telling me there is no refund and help from their side. Please don't use this app. No help from them.very bad
"Payment withdrawal" 2d ago "Er,. Customercare 637.21.80.978...all problems solved all rigarding payments and...all problems solved all?"fjyfd++gfght""
Very good application where i got High discount and best price very good application as compared with other platforms
*******093 contact... Flight cancel payment refund related issue solve contact customer care helpline number *******093
It is fraud company while booking it is showing as deluxe rooms but the rooms are originally very bad it is fraud company
Such a bad experience will never use there service again... never use there service.
No customer services at
We're sorry to hear about your negative experience. Please provide more details on "Head-CS@go-mmt.com" about your issue, and we'll investigate and work to resolve it. Your feedback is important to us. Thanks
Makemytrip is not recommendable at all. The worst trip of life. Services are poor. No go with this...
You may end up paying higher than required or lose your money altogether. Better to use other services.
Please dont choose this site. They are big cheaters. WIll collect double fare and wont give any service at all
I cancelled my ticket and get a refund in time even faster that 10 business days. I'm strongly recommend makemytrip.
Make my trip people are thieves, they don't refund many people's money, mine was also not done twice
We regret the frustration caused. Our team is committed to resolving refund issues promptly. Kindly provide your details so we can investigate and ensure a swift resolution. We value your feedback and will work diligently to restore your trust in our services. Thanks
Answer: I had a tough time getting back my refund as flight was cancelled. Flight cancellation hassle was due to airline which was a different story, but they surely did not help in refund. Finally got refund after 4 months. Cant comment on other aspects but getting Refund from them was painful and difficult, to say the least.
Answer: Kindly visit our website/app "https://www.makemytrip.com/hotels/" for new bookings. Hotel policies vary, with some offering family rooms while others may not. Thanks
Answer: It is better you raise a request through make my trip website if you had any recent booking with them. Simply log on to their website - go to my trip section and then select the booking id and press on need help/connect. You can also write at CS-Head@makemytrip.com. They do connect pretty fast.
Answer: Write at CS-Head@makemytrip.com MMT team do respond on this id and assist.
MakeMyTrip has a rating of 1.3 stars from 507 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MakeMyTrip most frequently mention customer service, next day and bad experience. MakeMyTrip ranks 210th among Travel Search Engine sites.
Hi, We regret any inconvenience caused to you while dealing with us. Kindly share your booking details and contact number at cs-managers@makemytrip.com. We will get in touch with you ASAP. Regards