MakeMyTrip

Their website looks good at first sight but that's about it! Our trip dates were changed one (1) days prior to taking the plane. We had not received a detailed invoice but only the amount to be paid. No travel information or information package with details was received prior to our trip. The "so called" company representative on site was supposed to give us all we need and assist us with any issues arising... During our entire stay we had not met this "company representative" even once. He was hard to get ahold on the phone or on WhatsApp and never called back either! The internal communication in their offices was equal to zero and all things that were agreed by email did not get through correctly. All mistakes done on their side were dealt with terribly that finally I burst the cap and let off some steam when already at the destination and all was going wrong. It lead to the extend of them telling me to calm down and to start enjoying my holidays which they entirely screwed up right from the start!
I urge all travelers planning any kind of trip to India, not to use this travel agency.

They have also yet not refunded my airfare of GO AIR which was cancelled.
After so many reminders they people are least bother to reply and also employees of Make my trip Mr Shravan Kumar, Mrs Swati Sharma and Neha Mehndiratta are also not replying.

And Shravan Kumar is now saying that I am not employee of Make my trip " Tujhe jo ukkhad na hai ukhadle" is using this type of language.

I want to share a recent correspondence with MMT which highlights what all is wrong with MMT. Very poor customer experience. See the conversation below:

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Booking ID: IN1406B0S*******

I wish to draw your attention to many deficiencies in service by your company in respect of the above tour.

1) Your sales staff is least interested in servicing paying customers once the payment is made. They simply toss matters to the backoffice team and take no ownership for sorting out issues. The sales person was very rude and condescending – almost making us feel that she was doing a favour to us.

2) I had to send several reminders to your backoffice team for issuing the tour and train vouchers. Your person had falsely stated that the vouchers were sent by courier including providing me with a fake consignment number of Blue Dart, two days before commencement of the trip( I can share all mail correspondence/SMS if required). After repeated follow-ups the tickets were sent by air cargo( I had to spend Rs 3000 towards petrol, warehousing charges and toll) to pick up the Euro Rail vouchers. The mental agony and torture suffered by us a day before the journey is not something that we will ever wish.

3) Despite three reminders that we need vegetarian meals, this was not updated to the airline. Last night, while traveling from Venice to Dubai, no meals were provided as your company failed to inform the airline that we need veg meals. This is simply unacceptable. Going hungry for 8 hours – all because your team goofed up.

4) The hotel provided in Florence was seedy and in a very bad locality. The room was small and broken down – which is unacceptable when three ladies are traveling.

5) We have been your regular customers in the past – we will never use MakemyTrip again for any of our vacations. Your team is not simply interested in servicing customers.

Hello,
I have booked the bus Purple ticket for date of journey 04-03-2020 and some how I come to know that due to some reason I will be delay so I thought that I would inform to make my trip customer care but tried to call them and no luck as call was not attended by anyone and when I contacted with bus vendor then they replied me that customer has to contact with MMT only and due to this I could not cancel my ticket and need to book new ticket with new payment.
Also for DOJ 03-03-2020 - I booked ticket of purple Bus and observed that when I reached at the boarding point then bus came around 45 mins late as per the schedule of boarding time and they were just denied that bus on the way and will come but we waited at boarding point for about 45- 50 mins and when we board then we come to know that we booked diff bus and now they provide diff bus which is not so good in condition so this is not acceptable as we are paying money to MMT as per the price and as we are not getting correct attention then no need of MMT,
This is worst experience of MMT.

Hi

I thought I share my experience with mytrip.com. I have never booked a flight ticket so I googled a bit and there were a lot of recommendations that momondo is the best place to find tickets at a good price. So with momondo there where a few good options (considering flight time and price) and it directed to Mytrip.com. I honestly thought that if momondo is trusted, so mytrip.com seemed also like a fear play. The price was 230. When I started booking, there was also a 15 fee for Mastercard. I also chose the option for 7 to change or cancel the booking with no extra fees. I wanted to read some information about "Terms and conditions" about the pricing. The information page viewed and error page and that they are fixing it.

After the booking I got an e-mail that the booking would take up to 24h. This made my very nervous because the flight was in a few days. So I googled a bit an I found out that it was a total scam site. The stress was not worth it because I sat for 3 hours searching for information and not knowing if I should book new tickets so I would not miss the trip. When is checked my credit card they had charged 20 extra for no explanation.

What I found in the reviews is that If you would cancel or change a flight then it is going to be a nightmare. I also read that sometimes they change the flights with very little notice. They don't have a working support service, no e-mail address. They don't refund your money. I don't know how is it even possible in the EU: D

So the good news is everything worked out well for me. I MADE MY TRIP AND THERE WERE NO PROBLEMS WITH MY FLIGHT. So if you already booked and don't change or cancel there is a better change everything will still be ok!

I would never book a flight with this site again. It is like russain roulette. Please stay away and buy tickets directly form the airlines. If momondo suggest any middleman you still see the airline companies and can go to their website and buy directly.

Its very bad experience. They hv increase the rate for group booking of 8ppls. 4 PPL pay less n 4 ppls pay more

Make My Trip should rename itself to Break My Trip.

They are literally the worst travel portal/travel app I have ever come across. Getting in touch/speaking to a CSR is almost impossible and their Auto-response bot MYRA is absolutely useless.

They made several errors and every error they made on my booking was blamed on low staffing due to Covid-19 (in Nov 2020 - Ridiculous).

The people who eventually called me after 4 days were least bothered to understand the nature of the issue but kept on repeating their side of the story which was nothing but excuses.

I was even told at one point that the CSR had to check my booking and would call me back in A FEW MINUTES. Guess when he called me back - 7 HOURS LATER without having the decency to tell me it was going to be that late and without the slightest remorse.

I was amazed to hear from MMT that the flights I had requested changing were not AVAILABLE AT ALL, however I was able to change them directly via GoAir without hassle. (All Flights were available).

Once I had changed the flights, MMT called me back to inform me of the change - So stupid to call and tell me about a change that I had made.

The customer service/post sales service is absolutely appalling and they are least bothered once they have secured a payment.

I have learnt my lesson and will never book with MMT again. Agoda and Expedia are way better and absolutely professional.

Booking ID NN*******804 for MMT's reference.

This company was the biggest waste of time and money! DO NOT USE THEM- I made a detailed itinerary of the places I wanted to go and when, so they didn't have to do much but they still managed to mess our trip up! They wasted our time by putting us places we didn't want to go to and took away places that we did want to go to. They gave us a driver that had no idea where he was going(although he tried his best)- the company should've provided him with a GPS or given us someone who knew where they were going! We spent most of the time on the road due to their poor planning!

When I went to their office to complain, I asked them if they had any standard for customer satisfaction- the "manager, " Hardeep Singh Chauhan replied by saying "Kind of"- Would you use a company who "kind of" wants to make their customers happy? I sure don't! On top of that, Mr. Chauhan and the rest of the Vadodara staff did not seem to care about our concerns what so ever and was even so rude by talking over me the whole time I was trying to voice my complaints! TERRIBLE COMPANY, TERRIBLE SERVICE! They have absolutely NO concept of customer satisfaction.

Plz Do Not Ever Book Through MakeMyTrip... They are horrible!

I tried booking a flight ticket through MakeMyTrip.com yesterday. It was an urgent booking which did not go through but they charged my card against a booking id NF*******332... wow... they have the audacity to charge the card, generate the booking ID but say that 'the booking is not confirmed'. The message displayed on the website after the payment page said that 'due to unavailability of seats your tickets cannot be confirmed'. I was zapped to see that the seats and the same fare that I was trying to book was still available even after several hours. Called up customer care but did not get any help... they are horrible, unprofessional people. They said that due to a 'technical error' I was still able to see the particular fare online but the seats were actually not available. I wasted almost 4 hours on phone with them to sort this out... They promised a callback which never came... They are conducting business in a shady and most unprofessional manner... misleading the customers and then not even bothering to assist them. I would not suggest anyone to book through them... Please consider other travel companies and do not ever try MakeMyTrip... You'll just be wasting your time and money... these guys are least bothered... I guess they have more on their plate than they can chew which has made them unprofessional and highly irresponsible. I wish I could also paste all the screenshots here that I took to prove what a shady company they are... The so called 'special fare' is still very much available online and they are still fooling & harassing countless customers through their 'ever so inefficient website.'
If any of you have had a similar bitter experience then do share it with as many people as you can... it might help a lot of them.

I have paid for Indigo Flight E tickets on 1st October midnight through makemytrip.com. Rs6924 deducted from my axis bank account. But, not received any confirmation via mail or sms. I have raised this issue in their website, but they mailed next day that it will be rectified soon.

I have waited to book air tickets, but they replied that payment is not received.

I contacted their customer care number, but the person didnt attend the query that it is not their department.

At the same day, I got an sms to my mobile *******155 that payment is received.

It created lot of confusion.

Next day, their customer care contacted me and told, it is not their website complaint, but an error from their payment gateway.He abused me that it is customer's mistake.

I wonder how they behave like this much amateur way.

I have transacted from their website makemytrip.com and money is deducted from my account.

Yet, they criticise a customer without any reason.

I have mailed again. They asked bank statement.

I have mailed it again.

I have attached it in initial query at website earlier.

Now 5 days are passed, They are still asking bank statement even after I have send them it twice.

I have not received my transacted amount back.

I think, this company is totally irresponsible and dont value customer's money.

Or they are trying to loot customers in fraudulent manner by pretending.

A good ecommerce firm should be able to execute the transaction without error.

If any error happens, they should rectify it wthin 24 hours and pay back the money.

This is my experience and I think it is high risky for any customer to book e tickets via this company.

Because, they are not all supportive or helpful.

Regards,

Sony Joseph

The customer service for makemytrip is great. We recommnd everyone to choose makemytrip. Got the quick resolution

You will lose your money and booking.
They cancel the flight and then they tells you no refund and i had to rebook again

My wife and I had pre-booked and paid for a cab with Ola cabs through Make My Trip (MMT) to take us from Mumbai airport to Pune on the 12 November 2013.
After having been travelling for nearly 24 hours we arrived at the meeting point at Mumbai airport at exactly the time booked (06:30). We found no one waiting for us and we searched for several minutes. We were approached by a taxi supervisor who offered to make a phone call for us. We called the number of Ola Cabs that we had been given. We were dismayed to be told that no vehicle was available and that we should make other arrangements. When I objected that we had already paid I was told to phone later when the office was open. Having been travelling for so long I had no choice but to take another taxi at Rs5000.
Later that day telephone calls to Ola Cabs and MMT resulted in promises to call us back.
There then continued until the beginning of January an exchange of telephone calls and E mails with the explanation changing every time. This exchange resulted in both Ola cabs and MMT admitting that the driver was not at the meeting place at the time agreed. These companies refused me a refund because the driver entered the distant car park only 8 minutes after the agreed time and I should have known where he was and have found him! I did in fact check the meeting point before we left a total of 25 minutes after the agreed time.
No one has yet explained who told me that no car was available. This is the most important question as it forced me to spend an unnecessary Rs 5000.
In addition this incident was my fault because coming from France I had the audacity not to have an Indian mobile phone! A fact that I made very clear at the time of booking.

In short if you use Make My Trip or Ola cabs be prepared to suffer for any of their errors as they will support each other to the detriment of the customer and on no account pay in advance.

References-
Request I'd - **************080 and many more in the same line.
Dear sir,
I am a consistent customer of MMT. Ibooked a hotel in trivendrum namely hotel primier house which was listed on MMT for 15 Jun. When I reached the hotel, I found that the hotel is doing fraud by by posting photographs of nearby hotel 'Roopmahal premier in'. The hotel staff was denying this fraud. The hotel was not upto the standerd which they have shown on MMT website. At the same time I complained to mmt about this incident and asked them to intervene. I managed to book another hotel for my stay along with my family. I asked Mmt for refund which is yet not initiated. The fact is that the hotel Roopmahal premier in is also listed on mmt and one can check that the fecade photograph of Roopmahal is same of hotel premier house. I am having photographs of both the hotels which are situated side by side. Also the fecade photo which hotel primer house has displayed contains name of rropmahal premier in. I had talked to customer care but it has not gone fruitful. You can share any email id where I can share the photographs. Else you can also check the same o mmt website. I request my refund as early as possible. I am unable to contact customer care representative as the ivrs rejects saying resolution is in progress. I request refund as this is not acceptable from such a reputed firm which is believed by one and all. Thanks. Expecting early response.

Makemytrip customer care number, 7866-824-019makemytrip customer care number, 7866-824-019 makemytrip customer care number, 7866-824-019

I booked a holiday trip for 4 persons from Mumbai to Kerala. My booking ID was IN 1610B7S*******.The sttarting date was 29 11 2016 and trip ended on 5th Dec 2016.
When we reached Munnar the hotel accommodation provided to us was of substandard category. Make my trip claimed it is 3 star category, In fact it it was not worth even 1 star.ur package was including complimentary breakfast ut they charged us for bed tea also.One of the room did not have an intercom connectioon.The chairs provided were with back cusshion missing. I sent a report to make my trip and demanded a compensation.Te response of make my trip is far from satisfactory, wwhen i followed up the case with them they just stopped responding to my mails.It is a clear case of cheating/fraud. And I want due compensation

In case of no response I intend to file a case with consumer forum.
By such action make my rip has ost a very old and loyal customer.We have done lot of holidays packages and hotel bookings with make my trip.and this case has shaken ur trust with them. And Even the dinner was only with dall and for desssert they provided fruit salad whiich was 2 days old one.