MakeMyTripReviews 508

Never book air ticket through makemytrip. It will be the worst decision that you ever made in your life. I booked a flight from Delhi to Goa round trip on their site. Later I noticed that the time was different and when I called them about my refund they told me that their concern team is going to call back two days later but I didn't get call from and it's has three month already and still I didn't get my refund. If they don't give me my $458 I will file law against the makemytrip for fraudulent activity.

I bought my tickets through makemytrip mobile app at the time of booking I selected 17.50 airindia flight from goa to mumbai as soon I entered my card details started processing my tickets I got message saying due to error we can't process wait for 10mins or call toll free number after few I received email from makemytrip my tickets are confirmed but when I checked timings it was totally different timings 8 approached makemytrip very next day on 21st July raised my concerns they assured me they look into it and reply me in 4 days it has been over a month I have been calling them from london nobody seems to know what's happening everytime call them they give us 2 days we will sort it out there staff is very rude they hang phone on you they don't want to know you once they have our monies in there accounts this company very big fraud guys be careful when you do any purchases from there website especially to all NRI those who planning there holidays for india.

I wanted to reschedule a booking from MakeMyTrip from Delhi to Helsinki. While discussing the issue, I asked the representative to book a flight on Qatar airways that was charging *******Rs. He showed some vague reasons not to book that flight. I gave every details of that flight. He was telling me that he could not find that flight description in his computer. I could not explain how that kind of misunderstanding could have happened. I was very desperate to purchase the ticket. I asked him please tell me what is the best option you can offer. Then he offered me to purchase a ticket in Aeroflot airways that was charging ******* rs (Booking ID: IN1508B4S*******). There are other Aeroflot tickets available which even cost lower than what he offered. He anyway was not listening to me and offering me to purchase the tickets which he thinks best for me. He also said only few tickets left. So I have to make a quick decision. I was completely freaked out and then agreed to purchase the tickets. I did not understand why he tricked me to buy the expensive tickets while I have all the other low cost flight was available. I want the agency to look into the matter and resolve the issue.

Seriously, it cant get any worse than this. You get duped left and right no matter what.
Have you tried booking any flights lately, they will show you some amount lets say Rs3000 for X date, you click on day and now price is Rs4000, well you would think, they have increased in like 2 seconds you were browsing the page, how clumsy. Now get this, start a new page, price for the same date X is again Rs3000.So this is part I of shadyness. Now try going ahead with Rs4000, put in all your details patiently, a pop-up comes on payment page, price have increased by Rs 500, naive fool that you are would think, what the heck, I've got this far tapping my keyboard, price might've gone high. Guess what, open a new page it would still show Rs 3000. Well just try to see what happens now, page gets refreshed, you are going ahead with Rs4500 now, on payment page depending on some god-know-what calculation, there is convenience fee Rs 700!
Are you surprised yet, don't be, they will charge the same when you call them and book.
So now you are paying Rs 5200 for the earlier shown flight of Rs3000. Congratulations, you have been duped successfully.
This has been going on for some time now and its same on Yatra. Why are they robbing us blindly, I don't know but its my hard earned money even 700 of it. What options do you have, buy the current ticket on window I guess. Why isn't there any regulation on flight charges like railway ticket, general and tatkal, end of story? Do we like this sine wave of price, now low, now high. Its nerve wrecking and immoral.

Suggestions are welcome!

I am a student and I accidentally booked my tickets for the wrong month. As soon as I received my ticket confirmation details, I called makemytrip's call center. Firstly, I was on a wait for atlas 30 minutes after which they told me how they would connect me to their "international booking call center" which was another 20 minute wait. I finally get hold of an agent and tell him the issue, apparently he tells me that the ticket was booked at 11.30pm and he will charge me $150 as cancellation fee even though I called them right away. I was over the phone for 3 hours till 3am! WASTE OF TIME, MONEY AND ENERGY. SAVE YOURSELF! I learnt my lesson to NEVER book from makemytrip.com

I booked a flight on 5 Jun 2015 and on payment gateway i received an error stating transaction failed and i didn't received any email or sms for confirmation of booking.So i tried to book it again and on second it was successful.
After couple of days just confirm my flight timings and date, i check my makemytrip account and i was shocked to see two bookings for me same flight same date and same name.
I called customer support of the company but there was no help. They said an email and sms was sent to you for the first booking, 3 times they register my complaint provide my the complaint and told me get in touch with you in next 5-7 days but i didn't received any call.

Looks like i have to file a case against them in consumer court. Will try once again to sort it if no help then have to fight for my rights.

Did 3 hotel bookings with make my trip on 27th June 2015 at 11 am for Hotel Ranikhet Grand.
When guest reached the hotel guest were told that hotel received only 1 confirmation so they cant give 3 rooms despite showing the Confirmation code. Guest asked for refund.Hotel said that you should talk to Make my trip as you are required to fill a form for cancellation and refund.
I called Make my trip back and they in turn put me on hold for 45 mins and said they could not do any think about it and could not refund.
Guest did not get the room for which they have done the payment, they have to struggle for room in Ranikhet as it's a peak season moreover MakeMyTrip did not even care to refund the money.
Their customer support staff Jyotika was too rude to talk. Despite putting me on hold for 45 mins she did not refund the money which is a loss from every side for me.
Avoid using this pathetic site.

We booked a tour to Manali for 2 adults n one child from 17 June to 21st June' 15, we were told that all 4 star facilities are booked so if we are ok they can provide. US 3 star accommodation and booked our Family suit in one of the said Hotel Valley of God's, on reaching there we found it to be a guesthouse with no amenities and ambience even a 3 star hotels have. Rooms which we were given have the door facing road with almost no privacy, there were no curtains also and once requested hotel staff managed to hang one bed sheet. Room was full of flies and other insects, we called the representative of MMT and lodged our complaint that we have never want this kind of accommodation n requested them to arrange other accommodation but they did not help.
Secondly we have booked Cab through them from Delhi to Manali n back to delhi with 2 days of local sightseeing. And one day to Rohtang but driver did not take us to any local sightseeing citing one excuse or another and we despite having paid so hefty ended up roaming around autos and our misery does not end here, driver charged us Rs 2000 on the excuse of arranging the permit to rohtang.we even bring this too into MMT rep but no help.

I had taken a Holiday Trip for myself and Family (Four of us) to Mauritius. Overall the visit and the way MMT arranged were good, but there was a problem with the HOTEL BOOKING. I had booked for TWO rooms since we were all adults. At the time of booking, MMt also confirmed as TWO rooms. However, on landing at the hotel, the hotel authorities booked us all four in one 'FAMILY' room. The room did have two Bed rooms, but the problem was ti had only one Bathroom. Hence it became very difficult to get ready in the mornings. The local service provided did try to get a change from MMT India, but there was no help coming. Finally we ended up spending all Seven days in ONE room and this made our holiday experience quite BAD.

I travelled to Kashmir along with my wife and daughter with make my trip from 31-5-2015 to 6-6-2015. We all had a memorable trip. Every body from make my trip made it happen. They gave excellent arrangements where ever we went. The accommodation provided was excellent especially in Srinagar at Paradise Gateway. Our guide Yunus and our coach driver Parvez were very cooperative and very helpful throughout the tour. My special thanks to them. I want to thank Mohan the chef of Paradise Gateway Hotel in Srinagar for his hospitality and very tasty food. I found Kashmiries very friendly with us. I once again thank make my trip for making our tour memorable.

There is a glitch in makemytrip.com website when you select your travel date as 24th July your tickets will get booked for 25th July. I faced this problem and now daily calls to make my trip but they are not ready to accept.

I have also provided the screenshot for reference but they are just not accepting the same and neither coordinating with it. I have also told them I don't need a refund on it but just the travel dates should what I selected during the time of booking, but still nothing positive from their end.

Kindly book your tickets from other websites but don't ever choose makemytrip as they won't listen to your problem and what actual issue you faced. Actually to be precise they don't trust their customer. So be cautious whilst booking from makemytrip.com.

One of the reasons why i always ended up booking my flight tickets via make my trip was that it shows up first in the list of google search. I had made a couple of bookings using this site earlier, but never realised how bad their after sales service was because i never had to modify/cancel my bookings. And this time, whn i had to chnge my flight dates due to an emergency, i had the worst nightmare of my life! I had to spend more than 2 and half hours on call just to get the dates changed. One of the most funny and equally annoying part that happened was that none. Mind my words- "NONE" of the respresentatives i spoke to had any idea about how to help me. I had called them 4 times to get the date change done and all the 4 times they kept transferring my call from one person to another with one same statement "allow me to tranfer your call to the concerned department" and guess what, it took me 4calls and almost 2.5hours to reach the "CONCERNED DEPARTMENT". There were times when my call was actually transferred to the same person again and again after he/she had already tranferred the call to another representative. I actually felt like that "PARCEL" in passing the parcel game!
I mean seriously? The app doesnt work, the website is crap, i cannot rely on calls to seek help, how the hell does a customer approach u?
Morever, the staff was extremely clueless about the penalty charges as everyone who picked up the call gave me different rates each time.
Worst online experience i have ever had, will never use this site again. And i will make sure that i stop everyone whom i can from using this site as well.