Mailboxnationwide

Have use Mailbox recently to deliver some flyers. I was pleasantly surprised with the service they provided.

I work with a charity and sometimes find it extremely difficult to work with some companies trying to arrange the VAT exemption, but they had it all sorted and understood.

They helped us out with maps of the areas and something they called 'Mosaic', which is a demographic targeting system. It allowed us to select the people who we thought would be best and it then showed us the best postcodes to deliver to. It was really interesting to see how each area broke down and I was really impressed with it.

From there it was simply a case of filling out their booking form with the areas for delivery; they then sent us over an invoice and arranged with the printers to get the stock collect free. This was a real bonus for us, as a charity saving money on small things is very important (as you can imagine!). The printer quoted £100 to deliver it to them, so that saving is more money being spent on good causes.
On the first day of distribution that I requested, I gave them a quick call, just to check everything was going to plan, they confirmed that the distribution teams had their stock and were getting started on it. They also said that the distribution would take five days.

After four days I asked my staff who lived in the area if they had got one and three out of five of them had, the other two got theirs the day after. This had pretty much confirmed the delivery for me, but I mailed them to check and they sent the distribution reports over when they came in.

So all in all they were efficient in dealing with my enquiries and delivered the leaflets in the timeframe requested. I would certainly recommend them to everybody.

Do not use this company under any circumstances
The reviews posted below are clearly fabricated reviews from the organisers themselves.
They do not communicate. They are extrememly unprofessional
I did not have evidence of a single communication being printed or delivered.
Ultimately, the fault is my mine for having contracted MailboxNationwide
Do not make the same mistake
Use the RoyalMail Door2Door service. More expensive but infinitely more reliable

We have contracted this company to deliver 33,000 brochures for a local Arts Festival. We specified the postcode areas which should have given a concentrated coverage. 3 weeks after after the due delivery date we have yet to find one household in receipt of our brochure even though the company insist that all brochures have been delivered! I would be very pleased to hear from anyone who has made high level complaints and/or have commenced legal action so we may plan our course of action.

We used this company to distribute over 13,000 flyers and yet we are confident that they haven''t delivered any. They still haven't given any reports of areas covered despite numerous requests. This seems to mirror the problems other users on this site have had, apart from a number of questionably positive ones. It would seem we have lost not only the money we paid them, but also the sizeable printing costs of the leaflets. Has anyone had any luck complaining, or have any advice about legal action?

We paid this company a lot of money to deliver 10,000 flyers door to door and they have not delivered a single one of them!

Were small start-up business in the local community and did about a thousand ourselves last year and had loads of responses, so for 10,000 to have gone out and not get one phone call is simply impossible!

We took it upon ourslves to knock some of the doors included in the report they compiled and not a single person out of 50 houses had seen or recieved our flyer.

Were going to take legal action against them.

Placed an order for 10,000 leaflets and it seems they delivered hardly any. Out of 63 villages they delivered to parts of 10 of them (but not the whole villages). Was told at the outset that I would receive listings for all properties that were delivered to now they won't provide them. Obviously, becasue they don't have them. They are very efficient getting the order but don't give a stuff about fulfilling it. We have spot checked the area and leaflets haven't been received. Trying to get them to sort it out is a waste of time. So we wasted money on the actual leaflets and on the distribution. It's put back the launch of our website and messed up our marketing big time. Will have to do the distribution ourselves as we don't trust anyone to do it for us. They are a bunch of fraudulent cowboys. July 2011

We used Mailbox Nationwide because they allowed us to specify rural villages within a given postcode. We asked them to distribute 39,000 of two separate leaflets together. We were initially concerned when no one we knew in the distribution area had received a leaflet. We contacted them and they asked us for specific postcodes so we gave them 5 x 6 digit postcodes. That weekend, a full week after the distribution should have been completed, these 5 very specific postcodes received one or other of the fliers - not both. But surrounding addresses still did not receive the fliers. Our understanding is that there are at least 9 outstanding and unpaid county court judgements against them. Also there are very many complaints on gumtree and other websites from leaflet distributors who have not been paid. Basically, if you do the sums they don't add up. They can't pay what they claim they pay distributors and charge what they charge clients... the sums don't work... certainly in a rural area. We have been asking them to tell us how many distributors they had and how long they were distributing... they have not. Caroline Pocock's daughter, Katie Gray acts for the company as a 'paralegal'. She is a final year student at the University of the West of England and on her blog and cv she boasts that she enjoys appearing in court on their behalf to defend the many court cases that are brought against them. They have an in-house solicitor advocate, Gareth Rosser-Davies, who we were promised would deal with our case but when we asked for evidence that they had deployed sufficient leaflet distributors for sufficient time to distribute 39,000 leaflets for us, he did not do this and opted to pass the case back to his 'colleagues' We have assumed this means Katie Gray. We have reported Gareth Rosser-Davies to the SRA as we do not believe he is acting within their guidelines as a solicitor if he is working for a company who do not pay when county court judgements are found against them.

We paid this company a lot of money to deliver 7500 flyers solos door to door and they have not delivered a single one of them! This was back in mid January 2011.

Were a small business in the local community and did about a thousand ourselves last year and had loads of responses, so for 7500 to have gone out and not get one phone call is simply impossible!

We took it upon ourslves to knock some of the doors and email our existing landlords in the roads where the distribution was meant to take place and included in the report they compiled and not a single person out of 50 houses had seen or recieved our flyer.

The communication with the MD Caroline Pocock is non existant and she is extremley rude and not accomodating in anyway at all, most unhelpful and passed the buck! We are still arguing with this company 3 months later and are awaiting a part refund for our distribution and have now waited 3 weeks for the cheque to arrive.

Not sure what we can do really, have reported them to the Devon Trading Standards.

We have wasted so much of our precious business time and money and have ended up carrying out the distribution ourselves, but we are really behind with our companies marketing due to this so called leaflet distribution company! 1st April 2011.

We contracted this organisation (not sure of its' legal status so maybe check) to send out ******* flyers in London paying £420 for solus. Once paid, they didn't respond to complaints until we contacted their local trading standards. I went to about 10-15 properties* to which I have access (we are a property managing agent in the area) and talked to the tenants and not one had been received. This picture is starting to look as if it is replicated elsewhere. Subsequent to a posting in March we were threatened with legal action to remove our posting, which has prompted us to act on our original threat to begin legal action for breach of contract. We don't do this lightly but we allege that they have completely failed to distribute any leaflets and we are confident we can prove it. Exeter trading standards & watchdog have also apparently received a number of complaints about this organisation.

* we are now trying to talk to 100 local people, so far not one person has seen our leaflet before.

NB Looking at other websites it also appears they only pay their distributors if pushed hard and always in considerable arrears. It now seems they are using clever techniques to suppress any successful searches for complaints & reviews. They say they have ISO9001 but if you examine the website of the company that accredited it there is an overriding emphasis on consistency – whether consistently good or bad – as against quality. Also be careful of receiving their 'contract' without realising it – it is attached to their booking form but is not noticeable & doesn't print out; it would fail UCTA for consumers every day of the week but the test will be a little higher for B2B.