They keep me busy with work, five stars *****

Being the first time with this company I decided to check them out on line.
There was a lot of good feedback so decided to use them to manage my leaflet dropping with a view to building up to 100 campaigns per month in various parts of the country.
I spent a lot of time talking to one of the directors on the phone to get reassurance that my leaflets would go out on time & in the areas I wanted. These conversations took place at least 6 weeks prior to the commencement date of 12th September so there was no pressure on Mailbox Nationwide to organise my campaign.
Having been convinced that they would deliver on their promises I decided to try a small campaign of 10,000 leaflets in the ST13 area.
I ordered & paid for printing (printing done by Ashey House in Exeter} on the 26th August 2011 & the payment of £480 to Mailbox Nationwide showed in my account on the 6th September 2011.
On the Friday the 9th September I received a phone call from the printers saying that the leaflets were still with them & had not been picked up.
I called Mailbox nationwide & talked to Caroline Pocock, a director, & was confronted by an efficient but very abrupt, cold response.
She told me that TNT would pick up the leaflets that day & take them straight to their team in Staffordshire.
At this stage alarm bells began to ring as it was impossible for TNT to do this as it was late afternoon, Ms. Pocock said that the leaflets would go to them first to be divided up & then on to Staffordshire & did not need to worry as they would go out on time.
On the 16th September 2011 Ashley House rang to say that the leaflets had now been picked up by TNT, 4 days after the campaign should have started. I rang Ms Pocock again & she again said not to worry as they would be in Staffordshire that day.
She said that they would be delivered and not to worry.
I asked her to give me the back check reports as soon as they had completed the drop.
This was not forth coming & I again, had to ring to find out where they had been delivered.
In the mean time I personally did a back check, door to door, in one of the areas they were supposed to have dropped.
I rang Ms Pocock & she said the drop had been done. I then dropped the bombshell that I had done a back check and had a zero response to which she gave a curt short reply that she would check it out & send me a report.
She sent me a report that only covered about 10% of what they had done.
My leaflets contain 8 ads from different companies & to date no-one has had any response from this leaflet campaign.
On top of all this 1,500 leaflets have been found on waste land way off the drop areas (indicating that their leaflet droppers have gone out of their way to cheat me & my customers).
This company boasts about its customer service, its complaint procedure & drop service but my experience is that they are very abrupt whenever you phone them & are very unhelpful.
Some of their terms and conditions are not legally binding.
I am in touch with the relevant authorities so if anyone has had a similar experience please contact me & I'll take this further.
In the meantime stay away from thsi company.