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MadMuscles

Overview

MadMuscles has a rating of 3.7 stars from 342 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MadMuscles most frequently mention fitness journey and progress tracking. MadMuscles ranks 5th among Diet sites.

service
48
value
47
shipping
44
returns
47
quality
45
This company responds to reviews on average within 30 days
How would you rate MadMuscles?
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Canada
1 review
0 helpful votes
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Scam - Arnaque
March 10, 2024

ARNARQUE.
Difficile d'annuler l'abonnement et frais plus élevé que se qui est présenter

SCAM
Difficult to cancel the subscription and fees are higher than what is presented

I requested a cancellation in January 2024 and in March 2024 he charged me again.

Date of experience: March 10, 2024
Alina N. MadMuscles Rep
3 months ago

Bonjour Emmanuel,

Merci d'avoir partagé votre expérience avec nous. Nous nous engageons à maintenir la transparence concernant les détails de nos abonnements et à toujours fournir les informations nécessaires de manière claire. Notre objectif est de garantir que tout le monde se sente bien informé et nous proposons plusieurs options pratiques pour annuler votre abonnement. Vous pouvez facilement gérer cela directement dans l'application, via notre site Web ou en contactant notre équipe d'assistance.

Sachez que nous sommes toujours là pour vous aider. Si vous avez des questions ou si vous avez besoin d'aide, n'hésitez pas à nous contacter. Votre satisfaction est notre priorité!

Cordialement,
L'équipe Mad Muscles

GB
1 review
2 helpful votes
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Scammed and ripped off
December 26, 2023

The store your card details and keep charging you for unwanted services even after you tell them you don't want it. Stay away.

Date of experience: December 26, 2023
Ohio
1 review
0 helpful votes
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Scam - STAY AWAY!
April 2, 2024

Complete robbery, no plan, bait and switch, impossible to cancel and awful customer service, stealing money.

Date of experience: April 2, 2024
GB
1 review
18 helpful votes
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Criminals
July 1, 2023

I see others said they just steal your money, they are right. Terrible people with terrible attitude.

Date of experience: July 1, 2023
Georgia
1 review
0 helpful votes
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The get you in cheap...then after 3 months charge the full price. Read the fine print. Don't do it. Find another app. Not worth the hassle

Date of experience: May 1, 2024
Virginia
1 review
2 helpful votes
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Scam. Horribly misleading
December 29, 2023

Horrible customer service and horrible product. No refund available. Misleading facebook ads. Waste of money.

Date of experience: December 29, 2023
Arizona
1 review
4 helpful votes
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Scam Alert!
October 23, 2023

Don't waste your time or money, app sucks! Plenty of other options out there, stay away from this one.

Date of experience: October 23, 2023
Canada
1 review
0 helpful votes
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It is not good
April 17, 2024

It will take your time to fill out forms and answer questions and at the end tells you you must pay. Why wasting peoples time!

Date of experience: April 17, 2024
Washington
1 review
3 helpful votes
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Impossible to cancel
December 31, 2023

They won't allow me to cancel even with medical reasoning. Very unfortunate that a company like this is around. Please go anywhere else.

Date of experience: December 31, 2023
Texas
2 reviews
8 helpful votes
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Hello, I'm 61 yrs of age. The Mad Muscle app is a rip off, a joke, they stole my money and refused to refund my loss. They're not senior citizen proof, because a person can be 100yrs old, they don't care. They don't have any system in place to protect disabled people. They set us up for failure and they take advantage of people who don't understand their app. They give no medical advice. They just take people's money without repercussions.

When someone makes a mistake while applying on joining and when they attempt to get to their plan, it's not promising especially when the plan doesn't populate after downloading. Me being confused and thinking that I'm being scammed I immediately withdrew to cancel my subscription and request for a full refund.

I was immediately turned down by their billing department due to their bogus misleading refund return policy.

I followed their instructions on number one couldn't follow instructions number two, because my personalized workout plan wouldn't open, I didn't have access, then I got spooked on being scammed. Now they want me to continue with their Mad Muscle app for three additional months absolutely for free no other charges will ever appear. They will be very excited to see me stay with them.
I told them their company is a rip off scam. You took my money and slammed the door in my face after I requested cancellation of the account. All I wanted from you was my money back, nothing else, why would I continue with this product when it's not guaranteed refundable, when you guys don't honor cancellation rights for the customers.

Mad Muscle said: Regarding your refund request, we have specific rules and policies in place that guide our decision-making. Unfortunately, your situation does not meet the criteria for an approved refund. Though I cannot process the refund, as a kind of my deep appreciation, I would like to offer you access to your plan. I hope to hear from you soon.
Regards,
Billing Support

Date of experience: September 27, 2023
Canada
1 review
1 helpful vote
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SCAM APP! FRAUD ALERT!
January 21, 2024

DO NOT DOWNLOAD THIS APP! Misleading advertising leaves you with being charged lots more money with no easy way to cancel!

Date of experience: January 21, 2024
Sweden
1 review
0 helpful votes
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De tog betalt 2 gånger! Tydligen för själva träningsprogrammet, men sen ett tillägg!
Lurig registreringssida, man luras i att välja extra tillägg som kostar extra, för att gå vidare.

Fast man kontaktar de efteråt, så säger att "refund" är inte möjligt.

De ger dig 3 månader gratis, så att du inte lämnar. Efter 3 månader börjar de dra pengar igen automatiskt, utan att du vet.
---

They charged me 2 times! Apparently for the training program itself, but then an addition!
Tricky registration page, you are tricked into choosing extra add-ons that cost extra, to move on.

Although you contact them afterwards, they say that "refund" is not possible.

They give you 3 months free, so you don't leave. After 3 months they start withdrawing money again automatically, without you knowing.

---

¡Cobraron 2 veces! Aparentemente para el programa de capacitación en sí, ¡pero luego pagas por una o 2 adiciónes!
La página de registro complicada, te engaña para que elijas complementos adicionales que cuestan más para seguir adelante.

Aunque te pones en contacto con ellos después, te dicen que no es posible el "reembolso".

Te obsequian 3 meses gratis, para que no te vayas. Despues de los 3 meses, te comienzan a cobrar denuevo automaticamente, sin que lo sepas.

Date of experience: March 6, 2024
France
1 review
3 helpful votes
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From day one they over charge you and never refund you. AVOID LIKE PLAGUE. This ap must be reported and closed down ASAP.

Date of experience: January 10, 2024
GB
1 review
1 helpful vote
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SCAM
February 11, 2024

SCAM - DO NOT USE THEM FOR ANYTHING

Very dodgy and sneaky company and advertising, they will charge you without your permission and deny any refund

Date of experience: February 11, 2024
Switzerland
2 reviews
2 helpful votes
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Reine Abzocke!
February 27, 2024

Völlig absurde Übungsprogramme. 60 Kniebeugen, mit 3 Wiederholungen, also 180 Kniebeugen? Völlig absurde Ernährungspläne: 4x am Tag Lachs? 4x am Tag Thunfisch...? 4x am Tag Avocado? Was soll das? Und dann das auf Abzocke angelegte "Abonnement" Konzept! Kündigen kann man nur, wenn man 2 Monate Gratis akzeptiert, die dann wieder zu einer automatischen Abbuchung führen nach 2 Monaten!
Falls man in die Falle getappt ist und mit Paypal bezahlt hat: SOFORT DIE AUTOMATISCHE ABBUCHUNG AUF PAYPAL LÖSCHEN (sihe unter WALLET)!

Date of experience: February 27, 2024
Libya
1 review
0 helpful votes
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Fake total
March 17, 2024

Fake and charge in your atm... Son unos tomadores de cuidao! Te hacen cargos en la tarjeta y no te lis devuelven

Date of experience: March 17, 2024
Colombia
1 review
0 helpful votes
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ESTAFA
February 4, 2024

No paguen, la política de reembolso es una mentira y la App es mediocre. NO PAGUEN, LOS VAN A ROBAR!

Date of experience: February 4, 2024
Delaware
1 review
0 helpful votes
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Feelings over streaks — real progress
May 30, 2025

I've stopped chasing workout streaks and started chasing how I feel after moving — the energy boost, the clearer mind, the quiet sense of pride. It's no longer about checking boxes but about showing up for myself in a way that actually feels good.

Date of experience: May 20, 2025
Ilona S. MadMuscles Rep
1 week ago

Hello Snaile! That's right! This is simply incredible! We are very happy to hear that you have changed your attitude towards training and focused on how you feel after training! You have moved from chasing results to chasing how you feel after training! Your results are truly indicators of real progress and deep self-care. 🙌

South Africa
1 review
0 helpful votes
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Really not impressed with mad muscle. I purchased their 4 week special and they also charged me for a coaching program as well. I immediately contacted them within a few minutes and they have refused to refund me. I would stay away from the company as they are only interested in your cash.

Date of experience: April 18, 2025
Ilona S. MadMuscles Rep
2 weeks ago

Hello Muhammad! I am so sorry that you have encountered this situation, and I can only imagine how frustrating and hurtful it is when you expect one thing and get something completely different, especially when it comes to your funds. We take these issues very seriously. We are very sorry to hear that you are disappointed, especially with the refund process. We understand how frustrating it can be when expectations are not met, and we never want you to feel that you have been treated unfairly. While our refund policy is outlined during the purchase process, we understand that sometimes things are not as clear as they should b, e and your feedback helps us improve. We would like to take a closer look at your case to see if there is anything we can do to make things right.

Please email us again at support@madmuscles.com. Please indicate that you're reporting Sitejabber so that we can prioritize your message. We appreciate the opportunity to improve and will do our best to resolve the issue quickly and fairly.
Best wishes,
Mad Muscles Team

Romania
1 review
0 helpful votes
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As someone who gets anxious in gyms, I've really appreciated being able to train at home — this app changed everything. It would be great to have the option to choose the coach's voice to make the experience even more comfortable.

Date of experience: May 21, 2025
Ilona S. MadMuscles Rep
1 week ago

Hello Elena! Thank you for your comment. That's right! This is just great! We are very happy to hear that our app has become a real find for you. It's nice to know that the ability to train at home and our program have changed your attitude towards sports. We also understand your desire to choose the voice of the coach to make training even more comfortable. This is a fantastic idea that we are already discussing with our development team. We strive to create the most enjoyable and personalized experience for each user, and your feedback helps us with this!