MadMuscles

There was no statement anywhere in the sign-up process BEFORE they take your credit card info, that you must have 16os capability to receive/download a fitness plan. I cancelled within seconds (immediately after the card was entered) when finding this out as I do not have 16 os. Then they informed the "refund policy" requires you must use the fitness plan for 14 days to qualify for any consideration of a refund. How can I use the fitness plan if I cannot even download the app? This is a predatory business practice. The company expresses zero interest in creating a positive customer experience.

According to Madmuscle's policy, the refund must be requested within 24 hours of registration, I did it after only 4 hours and they never gave me my money back. I do not recommend this garbage application, they scam and lie

I double-clicked my apple pay to pay £15.19 then the screen froze, later I found they took an additional £6.99 & another £13.99. I only double-clicked my apple pay once when it said £15.19 they (mad muscles app)then took all this extra without me asking for or authorising the transaction.
Mad muscles are only in it for the money and don't care about customers I understand that but how does apple pay let this happen

Typically do not write reviews!
But they charged my CC for upcoming months, after several attempt to get them reverse the charge as I was not using the app & had not intended to use it beyond the initial terms. (was not aware that would be charged automatically)
Could not get them to credit my CC. They just trying to give more access to the app that I had not used!
Repeated attempts didn't go anywhere & finally had to dispute the charge.
Wasted so much time!
Can't believe how short sighted such a company can be!

This is the worst company. They have some shady stuff going on with their website. Be careful what you click and don't give them your credit card. They will charge you for stuff you didn't even know you agreed to and then won't cancel.

Wow, I wish I had read other reviews before. They did exactly the same to me as others. They charged Paypal for other services which I didn't agree to. As soon as I disputed those, they cancelled my account within 24 hours of starting and offered a 50% refund and never even gave that partial refund which was unacceptable as it was. This is a scam.

I had a highly negative experience with the Mad Muscles app. Multiple unauthorized charges were made, far exceeding the advertised amount, totaling over £60 for a 3-month service. Despite paying, there were no noticeable changes in the application. The promised personalized recipe program turned out to be disorganized and haphazardly distributed. Upon requesting cancellation and a refund, customer service denied my request, citing criteria I allegedly did not meet. Fortunately, my credit card company intervened, and I managed to recover my money. I strongly advise staying away from this app; it's a scam!

Very dodgy company. Avoid at all costs!
Like many reviews on here, signed up and paid a small amount, realised it didn't suit me as it wasn't personalised like it said. Accepted that if paid a bit but cancelled straight away and thought nothing more of it. Check my banking a month later and had been incorrectly charged $50 roughly so I spoke to them about refunding this as I had cancelled the subscription and they refused
Basically they are set up to take your money, be very careful if you subscribe as you will find it difficult to cancel, and they will take extra from you in later months and refuse to return it
Very dodgy company. Avoid at all costs!

App lures you into free trial subscriptions that result in over-expensive charges (80$) for mediocre workouts. All they care about is money. This is such a scam and I highly advise that you stay away and find a different option. Their billing team is less than helpful to say the least -- requested a refund the same day the app was downloaded because of the sheer deceptiveness used and lack of explaining the amount I would be charged. Guess what. They will not give me a refund. They are thieves.

Please save your money. I purchased this program and realized that this program was not appropriate for me due to my age and health concerns. I asked for a refund within 24 hours of purchasing program and was denied three weeks later because I did not use the app for two weeks and then ask for a refund. At this point there is not enough time to use the program for two weeks, and ask for a refund within 30 days of my purchase.

MAD MUSCLE...I have the worst experience with these guys trying to get my refund of 60 dollars, they would prefer to have me stay with the program for another 3 months. Absolutely free when I don't really have the time to keep going on. This appyou're not very helpful on helping me get my refund. They will cancel your subscription, but they will do all their best to try to keep you. And then try to charge you later. They say it's free, but it's not... They have the worst policy of getting your money back. Don't waste your 60 bucks on this c***Trust me, there are better ways of getting yourself fit. But doubt working with somebody that doesn't care about your money. All they care about is there ego...!

Rated 1 out of 5 stars
I would give it a zero if I could!
I would give it a zero if I could!
The sign web pages are a pain!
I filled out the questionnaire and never got my plan! I had to start over and it would probably make me pay again or not get my plan!
So I asked for a refund right away and they said they would not!
There are other apps that work a lot better for a work out plan!
Stay away from this app!
They are pathetic and lousy customer service!
It takes days to get a response!
Scott

But I had to select at least one. Attempted to cancel subscription. Website set up in such fashion as to not allow this while instead sticking you with two free months and continued subscription. Canceling process takes you to option of clicking on one link that is not confirming subscription but tricking you into getting two free months instead of leaving. Stuck with $69.99 subscription I had no intention of keeping. Free Trial!? Beware!

I tried to cancel after signing up because
Medical issue.

The cancellation process is somewhat confusing and given my state at the time I attempted to cancel, I apparently did not do it correctly.

I asked for a refund for the month that I was charged but it was denied.

If the cancellation process didn't mislead you into withdrawing your cancellation request when you think you're finalizing the cancellation, I wouldn't be annoyed with them.

But here we are…

Don't use this company I signed up, wasn't getting the use out of it so cancelled the day it was due to start again but they still took £69.99 out of my account and won't refund me the money back even though I have closed my account with them. Shocking service and clearly just after making as much money as they can!

This company is a scam. Firstly, over charged me. They agreed to refund, but never sent back my money. They claim they did, but they didn't. I asked for proof, they sent me nothing to show it was sent back to my card, in my name. Anyone else suffering with this awful company, I recommend getting in touch with European Ombudsman to as they are very helpful. Avoid at all costs.

Easy to sign up, but impossible to cancel. I tried to cancel yesterday. Hit the cancellation button which extended my subscription for an additional two months.

To add insult to injury, I was billed twice on the same day. Two charges to my credit card for two different amounts. Charges are currently being disputed with my credit card company.

STAY AWAY! They automatically add on up charges without telling you and you have to actually opt out of them in some confusing way. I realized after I went to the next page and BOOM I was charge for add on. I immediately went to ask for the refund and they said NO! And refuse to give me my money back for a bogus add on and on top of that you can't get your money back on the stupid fake service they provide. Huge money grab scheme

Do not subscribe, you will have huge issues; the enrol process is deceiving, the refund options are basically inexistent - you have to leave a comment on some page, they ask for reasons and once you explain, they just say, sorry, we have rules, no refund for you.

They lure you in with a low monthly fee but that is not giving you access to many things, even if the process makes you believe those things (like the nutritional plan) are included. Upsell, scam!