MadMuscles

I tried to sign up for a one week trial and the billed my PayPal 3 different charges and signed me up for a recuring charge. I did not agree to any of this. Can't beleive PayPal still services them. No response to emails to cancel

So I purchased a subscription to try it out. I realized my own routine was far more effective, so I canceled it, didn't bother trying to get a refund. I got two emails, one confirming the cancel, the other offering a free month. They charged me again on Friday, saying it wasn't canceled just paused. Seriously? So obviously I ask for a refund and put in a request to delete my account. (My bank detected fraud and now my card is canceled, thanks madmuscles) they refused to refund me but offered me 3 free months. NO. So now I have to dispute it via my bank

I was sucked in by your adice/phsing.ing.based on my experience, you fing aussoepommes You know how to steal our money but will never address a customers issue. But i am very happy that the pound id worth $USD 1.6. YOU OFFER NOTHING! You get nothing, except for the ruse of keeping my money! Yet, you make this feedback option impossible, using AI to change my words. You f'ing losers.

This is a scam
This is a scam. The app is predatory not making it clear what you are signing up for. Was charged over $250 when I was trying to sign up for the basic plan. Asked for the subscription to be canceled and refunded and told to review the refund policy which states the following:

Personal reasons (you don't like the product, it did not meet your expectations etc.);

Financial reasons (you did not expect that you will be charged, that the trial will be converted into subscription, that the subscription will automatically renew, or that the services are paid etc.).

So they basically steal your money then tell you to go away. Do not give this company your money.

SCAM AVOID AT ALL COSTS. MONEY GRABBERS

Mad Muscles is a complete scam. I signed up for their subscription, realized it wasn't for me, and tried to cancel immediately. Their cancellation process is a nightmare, so I blocked the merchant to stop any more charges. They then used a different ID to charge my credit card!

When I contacted their so-called customer service, they were incredibly rude and refused to give me a refund, even though I asked for it just one day later. To make matters worse, I was charged three times the original amount.

This company is nothing but a bunch of money grabbers. Avoid at all costs!

Responded to a popup ad, they tout all sorts of features and benefits, and an inexpensive deal for ~3 months of service for $25 dollars.

What they don't make clear is that to actually receive all the services initially advertised requires purchasing add-on services. Screen after screen of added costs.

Attempted to cancel online - and couldn't. Messaged them and they canceled my auto-renewing plan, but refused to refund my initial payment because they "have specific rules and policies in place that guide our decision-making" and my "situation does not need the criteria for an approved refund" instead of a refund they offered me three months free for an app I have never used and never will use.

STAY AWAY FROM THIS COMPANY!

Can't cancel the subscription and the force you to pay regularly without permission or your knowledge. When you ask for cancel and refund, they neighter cancel, nor refund. They say "refund is against their policies". Sure, policies are just things you write as "rules" and not binded any customer rights or anything. I canceled my card for involuntery expense, asked bank for my money back, I'll get someway or another, and also taking this frauds to the court. Horrible people, just horrible.

Complete ripoff. They charge you all kinds of add on fees by asking u double negative questions and once u answer... bingo you approved another $75 add on perk and u CANNOT REVERSE IT! Same day I realized what a mistake this was and I contacted them directly and cancelled asking g for a refund... auto response NO WAY! BUT PLS GIVE US A GOOD REVIEW! I cancelled thru my credit card all their phony charges... on the app there is no way to cancel your subscription! Stay away...

When purchasing, the information led me to believe it was just a single payment, then they charged me a monthly fee that I didn't know about. It's a scam. Don't buy.

I've been a victim here like many others. You think your selecting a one off purchase
Not no, they continue to take payments without agreement. Total scam. Do not purchase..

BEWARE they are scammers! I was expecting paying 15.99$USD for one month and they charged me extra amounts of 29.95$USD and 19.99$USD that I wasn't aware of. Also they put you on an automatic monthly renewal of 59.98$USD. I tried to cancel the subscription by myself but it was impossible to do so. Seeing that I've contacted them by e-mail (there is no phone) to cancel subs and have a refund on the amounts I wasn't aware of. They cancelled the subs (but not trusting them I've cancelled my credit card) but didn't get the refund. I've sent a dozen of emails back and forth with always the same kind of answer (a bot!?) saying that the billing manager doesn't approve the refund. The first time I've contacted them was the next day and I even told them to keep the 15.99$ (even though I won't use their app after losing my trust), I just want a refund on the amounts I wasn't aware of and still they did't want. So here I am to warn you that you'll get scammed (even though they will say they are not scammers). DO NOT buy from this company.

After you register they gonna charge you over 3 transaction for over 100$ CAD of hidden fee I had to call bank to stop them fee and now I'm on a contestation battle with them

This is a scam app, avoid. They just want your bank details, once you realise the app is junk and cancel it they will continue to steal your money from your account

I signed up for a 1 month plan on 8 April (on promo price) and I didn't realised the small print that it will be automatically renewed at a full price the following month. So, I was charged the full price upon renewal on 8 May, which I only found out when I checked my credit card statement. I immediately wrote in to cancel the plan around 9 to 11 May where I was told that no refund will be provided and they will only stop charging me in June (the next cycle). They then offer for me to renew at an even lower price but I just ignored the offer as I felt cheated.
Here comes June 8th, and the continue to charge me at the full price. This is a total scam! So, dishonest, continue charging me even though I cancelled the plan!
I have just wrote to them to reverse the charge. I am concerned that they will give me the same excuse again. I.e. They cannot reverse the payment and continue charging me month after month.
For everyone's info, this company make it impossible for you to cancel the plan as I experienced. I had to spend over 1 hour looking for where (the button in the app and web portal for cancellation) I can do the cancellation but failed. Eventually I had to write in - but still being charge for service that I have terminated!

I unsubscribed several months ago and only just found out that it was still being charged to my account. They refused to offer me any kind of refund. SAVE YOUR MONEY. Don't get scammed like I did.

No advanced warning of further charges and was deducted from my Paypal account without my knowledge. Requested cancelation and refund was told they have rules and cannot refund, but can give me 3 more months free. Its useless anyway and is obviously structured to extort money. Most subscriptions would offer refunds if you cancel within days of the subscription falling due. Not these clowns. STAY AWAY. Pretty sure this is all a breach of Australian Consumer Law and I will be reporting this. Here is the email with my name removed.
"Hello, XXXXXXX

My name is Effy. I am your personal assistant from the Billing Team.

I appreciate your patience! I put all my efforts into learning and investigating your case.

After reviewing your account, we found no records of cancellation requests before the renewal date. The subscription should be canceled at least 24 hours before the renewal date to avoid being charged.

If you are sure that you cancelled the subscription, could you please send us a confirmation letter from us? This will assist us in conducting a thorough investigation into the matter.

Regarding your request for a refund, we have specific rules and policies described here.

Your request doesn't fall under the circumstances where our side may approve the refund.

Though I cannot process the refund, as a kind of my deep appreciation, I would like to offer you access to your plan for three additional months absolutely for free! No other charges will ever appear. I will be very excited to see you staying with us!

I hope to hear from you soon.

Regards,
Effy
Mad Muscles Billing Team"

I cancelled my subscription but still continued being billed refusing a refund request of mine. Their service was really poor and they stopped replying to my emails. DO NOT SiGN UP WITH THEM.

Do not subscribe to their plans. This provider is only interested in making quick bucks for a very average workout plan and inducing you to click on additional and useless nutrition plans.
They demonstrated their bad faith by refusing to refund unnecessary plans. The way the checkout is structured aims at facilitating clicks without confirmation window, acceptance box, etc. Before you know it, your credit card is charged. Stay away from this company which is just one inch before reaching a pure scam status.
Stay away
Do not subscribe to their plans. This provider is only interested in making quick bucks for a very average workout plan and inducing you to click on additional and useless nutrition plans.
They demonstrated their bad faith by refusing to refund unnecessary plans. The way the checkout is structured aims at facilitating clicks without confirmation window, acceptance box, etc. Before you know it, your credit card is charged. Stay away from this company which is just one inch before reaching a pure scam status.

The standard responses received from the MadMuscles are a combination of lies and bad faith.
1. They argue that approval is sought before charging. This is NOT true. I challenge the Company to show screenshots of their check-out process, which aims at facilitating immediate charge without any "click the box" to confirm agreement or confirmation of payment.
2. Their refund policy is simply drafted for avoidance purpose. I am reproducing it for entertainment purpose:..."you are eligible to receive a refund provided that all of the following conditions are met.
1. you contact us via email *******@xxx within 30 days after your initial purchase and before the end of your subscription period; and
2. You have followed the plan for at least 14 days in a row and can demonstrate this by providing us with a screen video or screenshots of workout plan history, which you have personally passed. (?!?)

It's a scam! If you cancel subscription they still take money out of your account. Only get if u intend to never cancel it.