Overview
Made-in-China has a rating of 4 stars from 420 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Made-in-China most frequently mention customer service, great communication and fast delivery. Made-in-China ranks 2nd among Sourcing sites.
My order had 3 packages in total, and only two were delivered. Made in China closed my order without assisting me in obtaining the final package I needed.
The seller has not responded to my request for help in finding the package that they stated was shipped to me. I have no idea of how to contact the shipping company since the seller was in charge of the shipment. I have no idea how to get this situation resolved, and get my 3rd package that I have paid for, and need.
Disappointed - there are not enough process options - or support - from Made In China. And everything would seem it is more beneficial to the seller than the buyer.
My item hadn't arrived and as there was inactivity in the delivery process, MIC closed the item and paid the seller. Item still hasn't arrived.
There should be more options available to extend the process until the items is officially delivered - OR NOT.
Hi Simon,
We sincerely apologize for the inconvenience you experienced with your recent purchase. We want to inform you that your order has already been shipped, and we sent you an email with the shipping details and tracking information at the time of dispatch. Please kindly check your email inbox for these details.
Additionally, we offer an option to delay shipment upon the buyer’s request. If you have not yet received your package, please contact us at sts@made-in-china.com, and we will be happy to assist you in resolving this matter.
Made-in-China.com Service Team
When launching a new product and service you want your supplier to work with you. When I grow we all grow together. That is what I have experienced working with George. The reminders of special and inventory is greatly appreciated. I could not have found a better supplier for my company. I look forward to growing our business together.
My sales guy Parker was very helpful and efficient from the start of our communications. Order was delivered on time and as requested the quality was the same as we discussed/ very please and will buy again.
Receive lots of samples and was packed very well. Arrived in tact x
We sent a drawn to scale sketch of our background with specific measurements of 1.6cm. The supplier went against this and made the squares 1.2cm. We also repeatedly asked the supplier to make our boxes 11cm tall and she she went against this and made them smaller (10.5cm) and now the boxes don't fit our products. The supplier has refused to let us send it back. Has refused a re-make and has refused a refund. They called us names like unprofessional all because we wants things done specifically. They had cut communication and we are left with defective goods that we cannot use. The shipping was beyond late. I believed it took!
The company also tried tricking us into paying for boxes we did not enquire about. Their response was that it was only for the payment however as a business we need accurate records and account so we asked them to change it to the boxes that we had enquired about. It took 4 times of me asking for them to change it.
Hi Dsp D.,
We are truly sorry to hear about the quality issue with your product. Please feel free to reach out to us at sts@made-in-china.com, and we will assist you in coordinating with the supplier to find a resolution.
Made-in-China.com Service Team
I ordered a press for a job. I paid for it. Got regular updates on shipping. It arrived before the promised date. It was her in less than 10 days.
Made-in-china allows fraudulent companies to defraud customers. An example is the company Ganzhou Canyee Ecommerce Co Ltd. It reportedly had a plant area of 300 sq meters, a MFG designation of ISO9000, a customer rating of 4.1, a staff of 30, and had been in business since 2019, It had a contact of Wang Fei, Chief Executive Officer, Ganzhou Canyee Ecommerce Co., Ltd.,wangfei at canyeeinc.com, gordon atcanyeeinc.com, their 'company' webiste was (it is now down) https canyeegroup.en.made-in-china.com
It had a company page on made-in-china.com. All of that was FALSE. It was It was a fraudulent company, and it existed on Made-In-China.com. They defrauded me out of $4000. The company is ghosted now. Cannot access supplier website, and the emails no longer exist.
Made-in-China.com does not vette them. They allow all fraudsters to create a front to take your money. There is no barrier to entry or reprecussions. Shame on Made-in-China. Their reputation preceeds them, and it is to be found in the gutter.
Hi Aaron M.,
We deeply regret the negative experience you have had and sincerely apologize for the inconvenience caused. 🙏
Please be assured that when this supplier joined our platform, all documents provided during the membership verification process were legally valid and authentic. However, in July of this year, our system detected that the supplier failed to disclose their annual report to the business administration bureau, which led us to suspend their account immediately.
Regarding your dispute with the supplier, since your transaction occurred offline, we recommend reaching out directly to the supplier to resolve refund or compensation matters.
We value your feedback and take these matters very seriously. Your comments will help us strengthen our platform and improve our processes.
Made-in-China.com Service Team
Il materiale è arrivato come descritto in foto,
Disponibili per il tracciamento del pacco. Unico problema con la lentezza delle poste. Per il resto tutto ok
Supplier and service and foods 100% just using your site is very clunky and communication via site really does not work. I have done my next order for a different item thru another site with much better communication links - I did try thru Made in China but just did not work
Hi Robert,
We sincerely apologize for any inconvenience you've experienced! Your feedback is very important to us, and we’d appreciate it if you could provide more details to help us understand the specific communication issues and any aspects of the process that felt clunky. Your valuable insights will help us streamline our processes to improve the customer experience.
Made-in-China.com Service Team
Many of the companion/sex models offered. Are difficult to purchase. When I did not want to communicate with Whatsapp. The order person sounded like it would be difficult to get what i had been negotiating. Sean
Hi Sean,
Thank you for placing your order on our site and providing your feedback. We encourage suppliers and buyers to communicate directly through our platform for better protection. However, we cannot prevent suppliers from contacting buyers offline through WhatsApp. If you prefer not to use WhatsApp, you can inform the supplier directly, and if needed, please feel free to contact our platform's customer support for assistance.
Made-in-China.com Service Team
Why choosing post office of Netherland for a cost of 21.67 USD as carrier? The result is near 3 months after my order, the parcel is not delivered. According to your document it is considered as delivered but the post office of Bacolod told me yesterday the parcel is still in Manila and it will need 2 to 3 weeks more. For your information, I order very often in China through platforms like Shopee or Lazada and the time for delivery is generally 7 to 10 days, sometimes faster. And the cost for the same type of items is around 60 PHP with Shopee for example. So no, I'm not satisfied of Made-in-China and I will probably not order anymore with your company. Sorry, regards.
Hi Daniel,
We apologize for not providing you with a satisfactory shopping experience. Please note that before placing an order, there is a price confirmation process where shipping fees are listed. If you have concerns about the shipping costs, feel free to discuss this directly with the supplier and request to switch to a different logistics provider.
Made-in-China.com Service Team
I want to return the item.
I contacted the seller and asked for a refund and there has been no reply.
Do not buy from this company
Hi Margaret B.,
We sincerely apologize for the inconvenience caused by this issue. You can apply for a refund directly online by providing evidence of the quality issue for the supplier’s confirmation.
If the negotiation with the supplier does not reach an agreement, please feel free to contact us.(https://www.made-in-china.com/aboutus/contact/)
We are here to assist in resolving the matter.
Thank you for your understanding and patience.
Made-in-China.com Service Team
Very positively pleased with professionalism, speed, and detail of the responses from companies I have contacted -- this is my first experience with Made-in-China.
Buena atencion y expedita la comunicación...
The products are good quality, with excellent design and fair price.
The sales representatives take the best care of customer experience. Well done!
Delivery of products are fast and efficient all the way from purchase to delivery.
A smooth and trustworthy shopping experience this has been for me.
Therefore I am a truly happy customer of Made-in-China.
The probe was very well made. I can sense how solid it is while using it. It came with a well-made case for storage and was a good price. On top of that, it was delivered on time. I have made 2 or 3 purchases, and all were very satisfactory and similar to what I have described.
I have shopped several times for seismograph spare parts, the prices are cheap and the quality is quite good.
All is good except delivery that takes 3 months to come in France.
Very easy to order and came out great. Kassy was very responsive and knowledgeable. Proof was sent the day I inquired and the final product arrived within 10 days. Customer was extremely happy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Heather L.,
We sincerely apologize for the logistics issue you have encountered. We have already communicated with the supplier, and they have confirmed that they are actively in touch with you to resolve the matter.
Please continue to communicate with the supplier directly to expedite the resolution. If you need further assistance, feel free to reach out to us.(https://sourcing.made-in-china.com/complaint)
Made-in-China.com Service Team